The key factor seems to be high visibility of the Student Disability Resource Center on campus. Training opportunities are key, like Penny does at Long Beach. Keep accessibility in mind for all students; make it a training point like copyright that is thematic throughout all training opportunities. Give helpful tips on how to do it.

New legislation will make compliance necessary. Something will be sent out to Presidents from the Chancellor's Office. AB 302 is an unfunded mandate to make state guidelines (Section 508) mandatory for the CSU.

Is the responsibility on the student to contact faculty at the beginning of the semester if they have special needs? Include a disclaimer statement in the syllabus offering assistance. Penny (CSULB) gets involved on demand to adapt PDF files to an accessible format. There isn't adequate staffing to observe what faculty are putting online in advance to stem accessibility problems.

Is there a point to not accommodate? That is, when reasonable accommodation precludes complete accessibility? Accessibility in Section 508 is a procurement guideline.

San Francisco State: The library and IT are teamed up together to work on the web. There was a lawsuit re: accessibility (physical and web) and the University had to pay out. We recommend faculty place a statement of accommodation in their syllabuses.

San Diego State: Recent audits for accessibility have played a role in compliance, in spite of lack of policy. No enforcement. There's a 12-person committee instead of a CIO. Campus audits are coming out OK; the main web developers on campus made the main site accessible despite the lack of any encouragement to do so. Otherwise, there is no enforcement at the faculty page-level. Lack of a policy created some problems. Management tried to take ownership of a course that I created. For staff, if you use any University resources in creating the content, it belongs to the University

CSU Long Beach: There's a President's decree to take web pages down if they're not accessible. Doug checks pages for W3C Priority 1 compliance using LIFT, and then Penny uses a screen reader to evaluate them. The Deans are held personally responsible, not the IT group. Penny offers training‹they sit in Penny's lab with monitors powered off. They are not auditing faculty web sites. Faculty are strongly encouraged to move their materials into Blackboard. There's a push to achieve a standard look to web sites. All sites, not just academic, have until 8/2004 to meet w3c.org Priority 1 threshold. Web developers come to help them to check accessibility so they get to experience what goes wrong.

CSU Los Angeles: There is now a web committee that will impose some standards. But it is a closed process.

CSU Hayward: Web accessibility is recognized as an infrastructure need goes beyond best approach. They've established a governance structure for managing content. The content manager is in the President's office. A committee can,t be held accountable. There's a steering committee with a Vice President, Dean, Senate representative, and the CIO. CSUH provides standard templates that are accessibledepartments need only add content. They update the template centrally then it propagates to all sites. Blackboard shells are created for every course. Rather than managing their own web site, faculty see the advantages in using Blackboard and usually they'd rather migrate. They have a line item in their budget. Their Master Plan for assistive technology dates back to 1998-99. Hayward: We tried advancement in the 90s and it didn't really work. Now that it's controlled from the President's office things are much better: there are people with real jobs and real accountability. Hayward: Accommodating disabilities is not an exact science. There are low tech ways to provide access to particularly difficult material, e.g. MSS. 508 is actually procurement legislation: accessibility has to be one of the main criteria when contracting for goods and services.

CSU San Marcos: Supervision of web site is in IT. They have centralized support for online courses. They test courses with a variety of assistive technologies during development.

San Marcos: online course development via WebCT and web pages. There is a team to study accessibility; we don't yet know the scope of the problem. PDFs: we scan and OCR.