Back to University Catalog 2004-2005

Extended Education Programs

Certificates

Adult Education (for program requirements, refer to the Teacher Education section in this catalog)

Alcohol and Drug Counseling

Assistive Technology Specialist Certificate (for program requirements, refer to the Special Education section in this catalog)

Community College Teaching Certificate

Early Childhood

        Teaching

        Administration

Orthotics (see coordinator for program requirements)

Prosthetics (see coordinator for program requirements)

Production and Inventory Control

Purchasing

Bachelor of Science

Applied Studies (for major requirements, refer to the Applied Studies section in this catalog)

Nursing (for major requirements, refer to the Nursing section in this catalog)

Quality Assurance

Quality Assurance with Measurement Sciences Option

(for major requirements, refer to the Quality Assurance section in this catalog)

Master of Arts

Humanities External Degree (for major requirements, refer to the Humanities External Degree section in this catalog)

Master of Science

Quality Assurance (for major requirements, refer to the Quality Assurance section in this catalog)

 

Faculty/Staff

Angeli Logan, Director, Center for Training and Development

Jerry Alston, Corporate Relations Director, Center for Training and Development

Jim Bouchard, Extension Program Developer

James Jeffers, Humanities External Degree Coordinator

Thomas Giannotti, Community College Teaching Internship Program Coordinator 

Lynn Hutcheson, Director, Special Sessions

Joan Hall, Production and Inventory Control, and Purchasing Coordinator

Scott Hornbeck, Orthotics and Prothetics Coordinator

Ted Johnson, Adult Education Coordinator

Jackie McDaniel, Alcohol and Drug Counseling Coordinator

Ed Milecki, Director, American Language and Culture Program

Paul Richard, Assistive Technology Coordinator

(vacant), Director Extension Programs and Community Relations

Joanne Sato, Early Childhood Program Coordinator

William Trappin, Quality Assurance Degrees Coordinator

Regular and adjunct faculty teach in the programs.  This provides a good balance and mix of expertise.  Each possesses the appropriate degree, professional certification and experience.  In addition, many of the faculty are nationally recognized leaders in their field. 

Extended Education Services:   EE 1100, (310) 243-3741

 

Features

Programs offered through Extended Education are self-supporting and require tuition.  For information on the fee and tuition schedules, please refer to the appropriate Extended Education bulletin.

Students should be advised that courses containing an “X” in their prefix do not meet University requirements for continuing student status.  Undergraduate students may apply up to twenty-four (24) semester units earned through these programs to a baccalaureate degree with departmental approval.  Graduate students may apply a maximum of nine (9) units to a graduate degree with departmental approval.

Designated Subject Adult Education Teaching Credential

The Designated Subject Teaching Credential Program is designed for students who meet the preliminary credential requirements and would like to fulfill the requirements for a clear Aduld Education Credential as outlined by the Commission on Teacher Credentialing.

Requirements for the Two-Level Preliminary Adult Education Teaching Credential

Requirements (15 units)

A.  Level I Courses (6 units)

TED 418.        Methods and Materials of Adult Education, Part I (2)

TED 419.        Methods and Materials of Adult Education, Part II (2)

TED 421.        Principles of Adult Education (2)

Professional clear credential candidates must complete the Level I classes within the first two years of the two-level preliminary credential.

B.  Level II Courses (9 units)

TED 420.        Computer Literacy for Teachers (1)

TED 417.        Seminar in Adult Education  (1)

TED 423.        Supervised Field Experience (2)

TED 424.        Counseling/Guidance for
Teachers of Adult Education (2)

HEA 300.       Health in Public Education (3)

Professional clear credential candidates must complete the Level II  classes by the end of the fifth year of the preliminary credential.

Alcohol and Drug Counseling Program

Program Description

The Certificate Program consists of nine courses designed to prepare individuals to enter the field of substance abuse counseling at a professional level.  All courses provide extension credit or Continuing Education Units (CEUs) for nurses and teachers, if needed. ADX 300 courses may be taken on an individual basis without formal entrance into the Certificate Program.

 

Features 

The Alcohol and Drug Counseling Certificate Program provides students with the educational and practical requirements for becoming a Certified Substance Abuse Counselor (CSAC).  The practicum courses provide for on-the-job training in a variety of settings.  Five courses in the certificate may transfer into the core curriculum of the Bachelor of Arts in Human Services Program.

 

Preparation

Applicants should have completed at least two years of college
or have at least two years of work experience in a health or human service agency. If applicant is a recovering substance abuser, two years of continuous sobriety is recommended.

 

Career Possibilities

The program is designed to prepare individuals to enter the field of Alcohol and Drug Counseling at a professional level. The Certificate is widely recognized by alcoholism treatment centers
and hospitals.

Requirements (25 units)

Upon satisfactory completion of nine courses with a 2.5 grade point average, and 300 hours of field work (credit may be given for previous work in the field), the student will receive a Certificate as recognition of educational achievement and professional status.

ADX 300.     Introduction to Alcoholism (3)

ADX 301.     Introduction to Counseling Techniques (3)

ADX 302.     Counseling the Individual (3)

ADX 303.     Perspectives on Drug Abuse: 
Counseling the Substance Abuser (3)

ADX 304.     Group Counseling Techniques (3)

ADX 305.     Introductory Practicum (2)

ADX 306.     Family Dynamics (3)

ADX 307.     Advanced Practicum (2)

ADX 308.     Treatment of Eating Disorders (3) or

ADX 309.     Treatment of Domestic Violence (3)

American Language
and Culture Program

Program Description

The American Language and Culture Program offers a variety of specialized programs designed to meet the English needs of domestic and international students and business persons.  Classes are taught by teachers with extensive international and second language experience.  All teachers are certified and/or have a masters degree in second language instruction.

Intensive English Program (IEP)

The IEP offers an eight week intensive English language program five times a year for students with academic or professional goals.  The program is designed for those persons wishing to pass the TOEFL for entrance to an American University or for those needing a professional level of English proficiency.  The core classes consist of 20 hours a week of grammar, conversation, reading, writing and listening.  Optional classes in pronunciation, TOEFL, computers and others are offered as well.  The program has six levels designed to move the student from beginning to advanced in discrete steps.  Qualified students from outside the U.S. are eligible for I-20s and student visas.

Worksite and Vocational ESL (VESL)

Working with local businesses ALCP can design and deliver industry specific classes in vocational English and basic skills.  Students can also study more advanced management and
leadership skills.

Short-Term Adult and Youth Groups

International groups of teenagers, college students and adults can study English, American culture and other areas of interest at CSU Dominguez Hills while staying in on-campus housing.  Classes can be combined with tourist activities and excursions.  Groups typically visit during the winter and summer breaks.

English for Specific Purposes

Students and business persons seeking focused instruction in English vocabulary and vernacular specific to a particular industry or vocation can arrange appropriate classes to achieve this end.

 

Assistive Technology Specialist Certificate Program

Program Description

California State University, Dominguez Hills and the Orange County Department of Education offer a Certificate Program in the area of Assistive Technology.  Federal and state laws require that school personnel be prepared to offer a full range of services to disabled persons in the area of assistive technology.  This certificate program will prepare individuals to fully understand and implement these state and federal mandates.  All of the courses offered meet the professional development hours for licensure renewal as required by the California Speech-Language Pathology and Audiology Board.

Who Should Attend

Educational administrators, teachers, and anyone who has the desire or professional need to learn the federal and state requirements for serving the disabled within their organizations.

Requirements (25 units)

SPE 530.       Introduction to Assistive Technology (3)

SPE 531.       Basic Assistive Technology (3)

SPE 532.       Advanced Assistive Technology (3)

SPE 533.       Administration of Assistive Technology Services (3)

SPE 537.       Capstone Course in Assistive Technology (3)

Community College
Teaching Certificate Program

Teaching in the community college no longer requires a credential.  Since the 1990-91 academic year, most community colleges require faculty to have a master’s degree in a discipline currently taught at the community college level.

The Community College Teaching Certificate Program is designed for candidates who are interested in teaching in a community college, or who are new faculty at a community college.  The program consists of three courses (8 units), a two unit survey course, a three unit methodology course and a three unit teaching internship.

 

A.  Prerequisites

      To be eligible for the program, the student must be near completion in a graduate program, possess a master’s degree,
or be currently employed as a faculty member in a community college.

 

B.  Requirements

1.   Required Courses  (8 units)

GED 548.        Effective College Teaching (3 units)

GED 549.        The Community College (2 units)

GED 594S.      College Teaching Internship (3 units)  and

                        A discipline specific internship will be arranged at a community college for each eligible student through the program coordinator.

2.   Minimum grade of “B” in all courses in the program.

3.   Receipt of a master’s degree by the time the program is completed.

 

Early Childhood Program

Program Description

The program is designed to meet the California State Department of Social Services requirement for teachers or directors of preschool or day care programs. It will also help students meet a portion of the Children’s Center Instructional and Supervision permit requirements outlined by the Commission on Teacher Credentialing. The courses award upper division, degree applicable academic credit. Participants who complete the program receive a certificate in Teaching or in Administration. In addition, participation in the certificate program is NOT necessary to take any of the courses offered.

 

Features

The Early Childhood Certificate Program curriculum is designed to meet the needs of the full-time professional by offering evening courses within the community the university serves.

 

Career Possibilities

The program is designed to meet the California State Department of Social Services requirement for teachers or directors of preschool or day care programs.

 

Requirements

Students have the option of earning a Certificate in Teaching or in Administration.

 

Certificate in Teaching (12 units)

A.  Core Courses  (6 units)

      A Teaching Certificate is earned by completing two core courses and two specialization courses (in either Infant or Preschool Program Development).

PSX 350.      Developmental Psychology (3)

TEX 355.      Child, Family and Community (3)

 

B.  Specialization Courses  (6 units)

TEX 351.      Infant Program Development I (3) and

TEX 425.      Workshop in Teaching Methods (3) or

TEX 353.      Preschool Program Development I (3) and

TEX 425.      Workshop in Teaching Methods (3)

 

Certificate in Administration (15 units)

A.  Core Courses  (9 units)

      A Certificate in Administration is earned by completing three core courses and two specialization courses (in either Infant or Preschool Program Development).

PSX 350.      Developmental Psychology (3)

TEX 355.      Child, Family and Community (3)

TEX 356.      Early Childhood Administration and Supervision (3)

 

B.  Specialization Courses (6 units)

TEX 351.      Infant Program Development I (3) and

TEX 425.      Workshop in Teaching Methods (3)  or

TEX 353.      Preschool Program Development I (3) and

TEX 425.      Workshop in Teaching Methods (3)

 

 

Orthotics Certificate Program

Program Description 

The Orthotics Certificate Program is offered in affiliation with the Rancho Los Amigos Medical Center.  The one year program satisfies the educational requirements necessary to enter an NCOPE accredited Residency, and upon completion of the twelve month Residency Program, eligibility to sit for the certification examination in orthotics given by the American Board of Certification in Orthotics and Prosthetics, 1650 King Street, Ste. 500, Alexandria, VA  22314-2747.

Program requirements may be obtained from the Extended Education’s Orthotics Coordinator.

 

Production and
Inventory Control Program

Program Description 

CSU Dominguez Hills in partnership with the Los Angeles Chapter of the American Production and Inventory Control Society (LAPICS), and the CSUDH School of Business Management offers a certificate in production and inventory control.  Participants receive a broad education in the principles of production and inventory control.

 

Features

Participants in the Production and Inventory Control Certificate program have the benefit of being taught by industry professionals.  All instructors are nationally certified by APICS and are currently employed in the field of production and inventory control.  Courses are taught at University on- and off-campus sites in 13-week trimesters and through Distance Learning.

 

Career Possibilities

Certificate completers have found employment in aerospace, military, manufacturing, hospitals, retail, and warehouse supervision.

 

Required Courses  (15 units)

PIX 319.       Introduction to Supply Chain Management (3)

PIX 331.       Detailed Scheduling and Planning (3)

PIX 332.       Execution and Control of Operations (3)

PIX 333.       Master Planning and Resources (3)

PIX 340.       Strategic Management of Resources (3)

 

Prosthetics Certificate Program

Program Description 

The Prosthetics Certificate Program is a nine month program that satisfies the educational requirements necessary to enter an NCOPE accredited Residency, and upon completion of the twelve month Residency Program, eligibility to sit for the certification examination in prosthetics given by the American Board of Certification in Orthotics and Prosthetics, 1650 King Street, Ste. 500, Alexandria, VA   22314-2747.

Prerequisites and course content for the certificate in Prosthetics adheres to the Essentials and Guidelines for an accredited educational program for the Orthotist and Prosthetist.   Approved by the National Commission on Orthotic and Prosthetic Education (NCOPE) in 1993.

Program requirements may be obtained from Extended Education’s Prosthetics Coordinator.

Purchasing Certificate Program

Program Description

This certificate program provides a broad education in the principles of procurement management.

 

Features

All instructors are industry professionals and are nationally certified by the National Purchasing Association.  Courses are taught on and off campus in a 13-week trimester and through Distance Learning.

 

Career Possibilities

Individuals successfully completing the certificate program will be prepared for entry and management level positions in procurement in such areas as aerospace, military, manufacturing, hospitals, retail, and other procurement related fields.

 

Required Courses  (15 units)

PIX 319.       Introduction to Supply Chain Management (3)

PRX 200.      Purchasing Fundamentals (3)

PRX 310.      Cost-Price Analysis and Negotiation (3)

PRX 330.      Public Sector Procurement (3)

PRX 340.      Advanced Purchasing Concepts (3)

 

 

Quality Assurance   

All upper division requirements of the Bachelor of Science in Quality Assurance and the Bachelor of Science in Quality Assurance with a Measurement Sciences option are offered entirely over the internet.  Refer to the Quality Assurance section of the catalog for further information on admission and degree requirements.

The Master of Science in Quality Assurance is also offered entirely over the Internet - http//:www.csudh.edu/msqa

Admission Requirements

1.   Meet all CSUDH graduate admission requirements.

2.   Possess a baccalaureate degree from an accredited university in engineering, science, business, or mathematics related discipline.

      Individuals from other undergraduate disciplines who demonstrate exceptional promise may be admitted to the program, pending completion of additional undergraduate prerequisite coursework or other demonstrations of competence as determined by the Quality Assurance Academic Program Committee.  All special admissions are subject to approval by the Quality Assurance Academic Program Committee.

3.   The baccalaureate degree should have included Mathematical Statistics, Theory of Probabilities, and Principles of Computer Technology.

 

Degree Requirements

1.   Complete 33 semester units of approved graduate work.

2.   Complete at least 24 semester units in residence.

3.   Successfully complete the major courses listed below.

4.   Complete all coursework with a grade point average of at least 3.0 (B).

5.   Complete a culminating project or thesis.

6.   Successfully complete the Graduation Writing Assessment Requirement (GWAR).

7.   In addition to the major requirements, students must meet all university requirements for the master’s degree.  Students should consult the section of the University Catalog entitled “Requirements for the Master’s Degree.”

 

MSQA students choose from one of the following two programs.  Each student should contact the MSQA coordinator prior to taking classes.

Manufacturing (33 units)

Required Courses (30 units)

QAS 510.     Advanced Probability and Statistics (3)

QAS 511.     Quality Project Management and 
Total Quality Management (3)

QAS 512.     Reliability (3)

QAS 513.     Statistical Quality Control and Sampling (3)

QAS 514.     Advanced Experimental Design (3)

QAS 515.     Human Factors in Quality Assurance (3)

QAS 516.     Measurement and Testing Techniques (3)

QAS 518.     Quality Administration and Productivity (3)

QAS 598.     Directed Research (3)

QAS 599.     Project (3)

 

Electives:  Select 3 additional units with the assistance of an advisor.

 

Service and Health Care (33 units)

Required Courses (24 units)

QAS 511.     Quality Project Management and
Total Quality Management (3)

QAS 515.     Human Factors in Quality Assurance (3)

QAS 518.     Quality Administration and Productivity (3)

QAS 530.     Statistical Quality Control for
Service Professionals (3)

QAS 531.     Customer Satisfaction and Quality Assurance (3)

QAS 532.     Quality Assurance for the
Service Delivery Process (3)

QAS 598.     Directed Research (3)

QAS 599.     Project (3)

 

Electives:  Select 9 additional units with the assistance of an advisor.

 

Course Offerings

The credit value for each course in semester units is indicated for each term by a number in parentheses following the title.  Departments may indicate the term in which they expect to offer the course by the use of:  “F” (fall), “S” (spring) or “SU” (summer).

 

Alcohol and
Drug Counseling

ADX 300  Introduction to Alcoholism
(3) FS.

This course provides basic information about alcohol: the physiological, psychological and sociological effects of alcohol abuse; identification of social drinking, problem drinking; etiological theories of alcoholism; defense mechanisms; the counseling relationship and basic treatment issues.

ADX 301  Introduction to Counseling Techniques  (3) FS.

This course introduces the skills and techniques necessary for counseling. Students will learn to use active listening skills and to develop a high empathy level. The course is both theoretical and experiential.

ADX 302  Counseling the Individual
(3) S, SU.

This course develops an understanding of the psychological factors in alcoholism and drug abuse and their implications for treatment. Counseling techniques are examined and practiced including assessment, perception and communication skills required for various stages of treatment, prognosis and termination.

ADX 303  Perspectives on Drug Abuse: Counseling the Substance Abuser (3) S, SU.

This course is an introduction to this major social/psychological problem. Students learn the basic pharmacology of the commonly encountered street drugs and behavioral and physiological consequences of drug abuse. Poly-addiction and treatment modalities are also covered.

ADX 304  Group Counseling Techniques (3) F, SU.

This course provides an understanding of group dynamics, defenses, problems, goals and growth. The roles of the group facilitator and group members are examined and practiced in class.

ADX 305  Introductory Practicum                        (2) F, SU.

This course introduces the student to the applied counseling experience. They become knowledgeable about community resources, learn documentation techniques, charting, and case studies. Issues related to grief, loss, stress, and counselor burn-out are addressed.

ADX 306  Family Dynamics (3) FS.

This course introduces theories of the effects of substance abuse (alcohol and drugs) as they relate to the family system. Students gain insight into the identification and solution of problems of the pathologic family and the individual roles and behavior patterns that exist within it.

ADX 307  Advanced Practicum (2) FS.

This course demonstrates how to link clients with community resources. The student learns charting techniques, becomes aware of the needs of special populations and develops a further understanding of the counselor-client relationship, including confidentiality and legal aspects. The student learns about the multi-disciplinary treatment team, how to take histories and make psychosocial evaluations. The various alcoholism treatment agencies and program modalities-their staffing, funding, operational procedures are studied.

ADX 308  Treatment of Eating                              Disorders (3) FS.

An introduction to the treatment of eating disorders such as Anorexia Nervosa, Bulimia, Compulsive Eating, and Obesity. Biological, psychoanalytic, behavioral, psychosocial, and other theoretical perspectives are explored. The history of the interrelationship of alcohol and food as substances sometimes abused is explored. The course will provide an overview of techniques necessary for counseling individuals with eating problems.

ADX 309  Treatment of Domestic Violence (3) FS

Designed for facilitators of domestic violence treatment groups and to partially meet the requirements of California state law regulating approved domestic violence treatment programs for court-mandated counseling.  Utilizes several cognitive-behavioral and relationship skill-building approaches to help clients.

 

Community College Teaching

GED 548   Effective College Teaching (3).

Study of research, theory and practices associated with teaching and learning processes in the community college system.  Topics include course planning and organization; student diversity; teaching and student retention; instructional technology.  Offered through self support only.

GED 549   The Community College  (2).

An overview of the history, mission and function of the Community College.  Topics include the history of higher education, the role of the Community College, student characteristics, curriculum, finance, governance articulations, and the California Master Plan.  Offered through self support only.

GED 594   Independent Study:  College Teaching Internship (3).

A one semester internship consisting of classroom instruction, the equivalent of 45 hours per semester or 3 hours per week on a 15 week model.  Ordinarily, the internship consists of an appropriate combination of the classroom-related activities, determined in consultation between mentor teacher and intern.  The Internship Coordinator arranges an on-site observation of one of the intern's classroom presentations.  An assessment is made of the intern's performance and an evaluation form is filed in writing.

 

Early Childhood

PSX 350    Developmental Psychology (3) F.

Designed for the early childhood practitioner in infant care programs and preschool/child care programs. The course studies the cognitive, psychological and social development of the child. 

TEX 351   Infant Program      Development I (3) F.

Designed for the infant caregiver, teacher, and administrator, this course focuses on the principles, guidelines, and processes for developing group programs for infants and toddlers.

TEX 352   Infant Program Development II (3) S.

A continuation of developing and instructing in group care programs for infants, this course explores play as a learning and development medium for infants and toddlers. Examines caregiving activities, developmental experiences, and sensitive caregiving practices. Current research, trends, and practical infant care issues are addressed.

TEX 353   Preschool Program                                Development I (3) F.

Examines a variety of early childhood curricula and the relationship of curriculum development to organization and instruction. Discussions include planning, development, and organizing the environment for effective teaching and learning.

TEX 355   Child, Family, and                Community (3) S.

Focus on developing an early childhood curriculum that incorporates home and community resources. Reviews premises and practices of parent involvement in early educational programs.

TEX 356   Early Childhood                                    Administration (3) S.

Designed for directors of preschool/day care programs and infant care centers, this course examines local and state regulations governing programs for young children. Program monitoring, fiscal management, personnel recruitment and selection, staff management, and program supervision are emphasized.

TEX 425   Workshop in Teaching Methods (1-3).

Study of various approaches, methods, and materials related to a selected area of the curriculum.  Development of applications at elementary and/or secondary level.  Two to six hours of activity per week.

 

Manufacturing Supervision

APX 270   Quality Management in the Industrial Environment (3).

Prerequisite: Supervising work experience recommended.

A study directed toward productivity improvement and learning, and improving the industrial manufacturing environment. Total quality control is discussed as a tool of continuous improvement, employee job certification and certification of special manufacturing processes.

APX 272   Work Standards in Industrial Operations (3).

Prerequisite: Supervising work experience recommended.

A study of staff operations in the industrial environment including safety, space layout, scheduling and flow control of the manufacturing process. Loading shop equipment and capability analysis is discussed.

APX 303   Statistical Process Control (3).

Prerequisite: MAT 131 or equivalent.

A study of the application of SPC techniques used to control the quality of manufacturing and service operations. The course includes a brief math review, quality control statistical methods, tools and charts of SPC, study of standard deviations and sampling techniques of defined risk.

Production and
Inventory Control

PIX 319    Introduction to Supply Chain Management (3) FS.

Provides a broad overview of the field of Supply Chain Management and its role in the functional nature of organizations.  The fundamental concepts and specialized vocabulary of this field are covered.

PIX 331    Detailed Scheduling & Planning (3) S.

Prerequisite:  PIX 319.

Students focus on the various techniques for material and capacity scheduling.  The course includes detailed descriptions of material requirements planning (MRP), capacity requirements planning (CRP), inventory management practices, and procurement and supplier planning.

PIX 332    Operations Execution and Control (3)

Prerequisite:  PIX 319.

Students focus on prioritizing work, executing work plans and implementing controls, reporting activity results and providing evaluation feedback on performance.  The course explains techniques for scheduling and controlling production processes, execution of quality initiatives and control of inventories.

PIX 333    Master Planning of Resources (3) F.

Prerequisite:  PIX 319.

Students explore processes to develop sales and operations plans and identify and assess internal and external demand and forecasting requirements.  The course focuses on the importance of producing achievable master schedules consistent with business policies, objectives, and resource constraints.

PIX 340    Strategic Management of Resources (3) S.

Prerequisites:  PIX 319, PIX 331, PIX 332, and PIX 333.

Students explore the relationship of existing and emerging processes and technologies to manufacturing and supply chain-related functions.  Aligning resources with the strategic plan, configuring and integrating operating processes to support the strategic plan, and implementing change are the main topics.

Purchasing
Certificate

PRX 200   Purchasing Fundamentals (3).

This course examines fundamental elements of purchasing.  Emphasis placed on current business trends and their impact on the purchasing profession.  Fundamental concepts, methods, techniques used to evaluate requirements for purchasing goods and services are discussed.  Case studies allow for application to real-world situations. 

PRX 310   Cost-Price Analysis and Negotiation (3).

Prerequisite: PRX 200.

This course provides an overview of the tools and techniques required for determining the reasonableness of cost and price, the relationships between the two, and establishes the basis for negotiating a final contract between buyers and sellers. 

PRX 330   Public Sector Procurement (3). 

Prerequisite: PRX 200.

This course examines the relative aspects unique to Public Sector Purchasing as well as comparing and contrasting the legal and regulatory considerations inherent to this environment with those of private sector procurement. 

PRX 340   Advanced Purchasing
Concepts (3).

Prerequisite: PRX 200.

Through the detailed examination of case studies, students explore the real-world application of purchasing concepts including: specification, standardization, simplification, supply, legal and ethical issues, partnershipping, total quality procurement and logistics. 

 

 

Quality Assurance

QAS 525   ISO 9000 and the Audit Function (3) F

Prerequisite:  QAS 511 is recommended.

A study of the ISO 9000 series of quality system standards with emphasis on manufacturing and service industry applications.  The studies address the standards interpretation, documentation and implementation including preparation for and creation of internal and external audits.

QAS 526   Supplier Quality Assurance (3) S

Prerequisite:  QAS 511.

Encompasses a study of the fundamental quality requirements attendant to the successful procurement and delivery of end item products or services.  It includes the basic supplier issues of specifications, site inspection, selection, rating, certification, and related quality audits.

QAS 527   Quality Measurement (3) Su

Prerequisite:  QAS 511.

Study of Quality Metrics and their application throughout the life cycle of a product or service in a business entity.  The study includes Quality Standards, Customer Satisfaction, Quality Tools, Continuous Improvement, Cost of Quality, Supplier and System auditing.

QAS 530   Statistical Quality Control (SQC) for Service     
Professionals (3).

Techniques for applying Statistical Quality Control (SQC) in controlling processes and delivering customer services.  Examines methods for establishing and maintaining SPC, QC auditing and sampling and continuous improvement in various service industries.  Offered through self support only.

QAS 531   Customer Satisfaction
and Quality Assurance (3).

Prerequisite: QAS 530.

In-depth study of current methods for obtaining customer satisfaction.  Examines techniques of determining customer needs and development of customer service strategy Quality Control criteria.  Offered through self support only.

QAS 532   Quality Assurance of the Service Delivery Process (3). 

Prerequisite: QAS 531.

Analyze processes used to deliver service and methods used to assure satisfaction.  Examines the relationship of Strategic Quality Planning, the Delivery process,
and the usage of TQC and Quality Assurance to achieve strategic goals.
 
Offered through self support only.