(Frequently Asked Questions)

1. What is the California State University system? 
The California State University was first brought together under an independent Board of
Trustees by the Donohoe Higher Education Act, in the early 1960's. It currently consists
of 23 campuses covering the state from Humboldt in the north to San Diego in the south.
Current enrollment for all CSU campuses exceeds 350,000 full and part-time students
with a faculty of more than 21,000. 

2. Is the MSQA-Internet program accredited? 
Yes! All the campuses (and their programs) in the CSU system are accredited by the
Western Association of Schools and Colleges (WASC); the western member of a nationwide
network of educational accrediting bodies. The MSQA was one of the first Internet degree
programs approved by the WASC Substantive Change Process. 

3. Where is California State University, Dominguez Hills? 
California State University, Dominguez Hills is housed on a picturesque 346-acre site in southwest Los Angeles. The land, part of the oldest Spanish land grant in the Los Angeles area, was originally deeded to Juan Dominguez in 1784 and remained with the family until being acquired by the University in 1967. CSUDH is also located on the World Wide Web, at http://www.csudh.edu .

4. What is the College of Extended and International Education and what is their relationship to the MSQA-Internet Program?
The College of Extended and International Education, a self-supporting branch of the University, offers courses for the continuing education of professionals in business, government, service industries and education, and programs for personal enrichment. The Division supports an extensive distance learning program, and is nationally recognized as a leader in Distance Education. The MSQA Program and the College of Extended and International Education have a long-term partnership for delivering Quality Assurance courses, Certificate Programs and the Master's Degree via distance learning technologies. To learn more about other CSUDH Distance Learning programs and courses, visit Dominguez Online at  http://dominguezonline.csudh.edu/programs.php 

5. Why did you decide to put the MSQA Program on the Internet?
Contained within the CSUDH formal mission statement is the commitment to "offer our programs at times and places accessible to the populations we serve on campus, off-campus, and those sites best served by state-of-the-art technologies." To fulfill this commitment, the MSQA Program became part of the distance learning program in 1989. In 1995, we moved MSQA onto the Internet - a move which has greatly expanded our ability to reach the community of Quality Professionals we serve. 

6. What is the history of the Master of Science in Quality Assurance?
The MSQA began in 1978 as one of several consortium programs under the direction of the CSU Chancellor's Office. In 1987 the consortium was disbanded. Due at least in part to the university's unique location in the technological and industrial heartland of Southern California, the authority
for the MSQA was transferred to CSUDH. In 1995, the MSQA became the first online masters program ever approved by the Western Association of Schools and Colleges (WASC). Online
classes begain in January 1996.

7. Who is the MSQA designed to serve?
The Master of Science in Quality Assurance (MSQA) is designed to prepare working professionals
in quality, engineering, science, management, health care, government and service industries for career advancement. In order to help manage and lead today's company toward the objective of "total quality," an interdisciplinary approach is taken to blend study in management, quality concepts, and statistical tools. Relevant theoretical and practical coursework, independent study, interaction with fellow students and leading Quality professionals from industry, government and service, and a culminating project are used to provide a well-rounded learning experience. A unique feature of the MSQA program is the opportunity students have to customize their program of study to include areas of personal and professional interest. During the course of the program, students acquire knowledge and skills from among the following areas, which were selected to appeal to professionals seeking a unique and satisfying interdisciplinary experience:

  • Managing a quality organization
  • Planning and implementing a quality assurance program
  • Troubleshooting and solving quality problems
  • Incorporating quality concepts and human factor techniques in the design of organizational operations
  • Creating and managing supplier control systems
  • Developing and analyzing statistical process control charts
  • Developing and analyzing acceptance sampling plans -- Design of experiments (analysis of variance techniques)
  • Performing quality cost analysis
  • Performing reliability maintainability, and safety system reviews
  • Performing quality system audits
  • The ISO 9000 Series of Quality System Standards

8. What are the Degree requirements for graduation from the MSQA-Internet Program?
To be awarded the Master of Science in Quality Assurance, students must; 

  • Complete 33 units of approved graduate course work.
  • Successfully complete the major courses listed as required.
  • Complete all course work with a grade point average of at least 3.0 (B).
  • Complete a Culminating Project.
  • Satisfy the Graduate Writing Competency requirement.
  • Complete all other requirements for the degree as described in the current CSUDH catalog.

9. What are the requirements for entering CSUDH and the CSUDH MSQA-Internet Graduate Program?
--CSUDH Entrance Information:
A candidate for the MSQA-Internet degree must meet CSUDH graduate admission requirements. For MSQA requirements, go to http://www.csudh.edu/MSQA/admreqs.html OR use CSU Mentor.
--MSQA-Internet Entrance Information:
A candidate for the MSQA-Internet degree will hold a baccalaureate degree in a technical
field from an accredited institution or if in a non-technical field, receive approval from the
Quality Assurance Academic Program Committee. He/she should have a background which
includes preparation in both college level mathematics and computer concepts. (In some cases conditional admission to the program will be considered subject to completion of undergraduate prerequisite course work. All conditional admissions are subject to approval by the Quality
Assurance Program Committee.) Candidates should have achieved a grade point average
of 2.75 (on a four-point scale) or higher in the last 60 semester (90 quarter) units completed
and should be in good standing in the last institution attended. In addition to the above, all candidates must fulfill all additional admission requirements as specified in the current CSUDH catalog ($9.00 plus shipping) which may be ordered from the CSUDH Bookstore by phone:
(310) 243-3789; by fax: (310) 327-0329.
Students not meeting these requirements need to obtain special permission by contacting
the MSQA Academic Program Coordinator at (310) 243-3880 or by e-mail at msqa@csudh.edu

10. What if English is not my primary language?
All graduate applicants, regardless of citizenship, whose preparatory education was principally
in a language other than English must demonstrate competence in English. Those who do not possess a bachelor's degree from a post secondary institution where English is the principal
language of instruction must receive a minimum score of 550 on the Test of English as a Foreign Language (TOEFL). For information on taking the TOEFL in your area please contact TOEFL/TSE
at PO Box 6154, Princeton, NJ 08541-6154, USA or by telephone at (609) 771-7100. Applicants whose academic credentials are from a country other than the United States are required to
submit a certified English translation along with the academic records. 

11. Approximately, how much does it cost to earn the MSQA-Internet Degree?
Over the approximate two and a half years it takes to complete the Masters Degree it is estimated that it will cost a student between seven and eight thousand dollars (US). This includes tuition, fees, books and materials but does not include costs associated with computer software or hardware or Internet access which is the responsibility of the student. Detailed list of costs.

12. Who should I contact about military or veteran funding?
Students who have access to military funding should contact Patricia Ann Wells
at (310) 243-3643, or by e-mail at PWells@csudh.edu

13. How do I obtain textbooks and other materials?
Textbooks and other materials can be ordered online at http://www.csudh.edu.bkstr.com

14. Can I take courses before becoming a fully enrolled (matriculated)
CSUDH MSQA graduate student?

Yes, anyone may take classes (up to 6 credit units) before officially entering the MSQA
graduate program as long as basic course prerequisites are met and approval is received
from the MSQA Academic Advisor at (310) 243-3880 or by e-mail: msqa@csudh.edu.
You must obtain this approval prior to enrolling in the class. 

15. Can I transfer credits from courses I've taken at other colleges and universities?
Yes, upon receiving written approval from the MSQA-Internet Academic Advisor ,Dr. Milton Krivokuca, graduate credits (500 level or above) taken from another university or college which were not used to satisfy another degree would be transferred into the MSQA-Internet program. Credits approved for transfer are included in the 9 credit hours students are allowed to transfer into the program including courses taken prior to matriculation. The student must provide official transcripts and the syllabus for the course(s), must have a "B" or better grade, and must satisfy the 5 year time limit.
If the student would like to discuss possible transfer credit, please contact the MSQA Academic Advisor as soon as possible at msqa@csudh.edu or at (310) 243-3880.

16. Can I waive certain program requirements if I have already taken similar courses?
Yes. The MSQA Academic Advisor must be contacted if you feel that you have the required academic background to waive any of the required courses and substitute them with MSQA electives. *** IMPORTANT NOTE *** Even if a course or courses is/are waived, students seeking the degree must still achieve 33 credit units (combined approved transfer and CSUDH MSQA units). Elective courses will be substituted for core courses waived by the Academic Advisor. If you have any questions regarding these policies please contact the Academic Advisor at (310) 243-3880 or msqa@csudh.edu.

17. How does the MSQA-Internet program differ from the traditional classroom?

Utilizing the power of the Internet (listservs, the World Wide Web, private and group e-mail, and special computer programs, "Blackboard" for example) an ongoing interaction between instructor and students and students with each other is fostered. Because successful completion of each course requires all students to participate in these ongoing discussions throughout the semester, students actually spend more time interacting than they would in a traditional classroom. We've also found that the quality of the interaction is much improved because everyone participates and because they have more time to think through and compose their comments and responses.

18. Is the MSQA-Internet just another "correspondence" learning program?
No! In contrast to mail-based "correspondence" programs which typically provide a "solo"
non-interactive environment, students participating in the MSQA-Internet program become
a part of a dynamic interactive learning community. 

19. How do I register for courses in the MSQA-Internet program?
You may register via my.csudh.edu, viaphone, or mail. For security reasons we do not accept registrations at this time over the Internet. Please check the Registration page for a registration form you can print, fill out, and fax back to our office. MAKE SURE WHEN REGISTERING THAT
| clearly indicated you are with the MSQA-Internet Program.
Once you've registered
please read the instructions as to what to do next.

20. May I register after class has begun?
No . The last day to register for each term is the Friday before the week class begins. Class
always begins on a Tuesday. Please check published schedules for dates and other information. Contact the MSQA office at MSQA@csudh.edu to obtain further information. 

21. What happens after I register?
Upon receiving your registration we will provide you with Registration Confirmation via e-mail.
MAKE SURE THAT YOU PROVIDED US YOUR E-MAIL ADDRESS or ADDRESSES WHEN YOU REGISTERED. You should immediately follow the instructions outlined. SPECIAL NOTE: If you
have not been contacted within 3 business days (M-F), or if you cannot access the Web (you will need to have Web access to participate in the courses), or if you have trouble gaining access to the URL we sent you, immediately contact the MSQA office for assistance, via e-mail: MSQA@csudh.edu or by phone: (310) 243-3880. 

22. What is the refund policy?
Refunds are granted in accordance with the California State refund schedule. If a course is canceled, the entire course fee will be returned. If you withdraw 24 hours prior to the first class meeting, 100 percent of the course fee will be refunded (less a $10 processing fee). If you withdraw after the first class and before 25 percent of the course has elapsed (the 24th day of a 13 week course), 65 percent of the total fee will be refunded. After 25 percent of the course time has elapsed (the 25th day and later of a 13 week course), no refund will be made, however a withdrawal form must still be filed. A stop payment on a check is NOT an acceptable withdrawal from the course(s) and will result in financial penalty. 

23. What Rights Do I Have? What if I Have a Complaint?
You have a number of rights as a student of California State University, Dominguez Hills.The links below will take you to the appropriate CSUDH webpage. Before you begin a formal appeal, grievance, or petition process, please attempt to resolve the issue with your instructor and/or the MSQA office (310-243-3880) as appropriate. Be sure to communicate directly with the MSQA Coordinator early in the process. Part of the Coordinator's job is to help resolve complaints. See the Contacts page for a full list of faculty contact info.

Student Rights and Responsibilities overview

Grade Appeals Procedures

Student Grievance Procedure

Petition for Exception. Students may petition for exception to certain University academic regulations only when unusual or extenuating circumstances exist.Request a Petition form from the HUX office, and return the completed form to HUX for submission to the university-wide committee that considers such appeals.