Instructor Profiles
Craig Carpenter
Craig Carpenter is currently the Director of Quality Assurance - New Product Development for Polk Audio, Inc., located in Baltimore, Maryland. Polk Audio designs and manufactures hi-end and hi-value loud speakers systems for home stereo, home theater and autosound application for consumers who appreciate the finest in audio excellence.
Carpenter has over 25 years manufacturing/quality experience in mechanical inspection, auditing, engineering and management. Past work experience includes commercial heavy fabrication, Dept of Defense sub-contracting and consumer audio products.
He has a BS Degree in Business Management from the University of Maryland/UC, a Master of Science Degree in Quality Assurance (MSQA) from CSUDH, and college certificates in Quality Management and Drafting Technology.
As a senior member of the American Society for Quality (ASQ), he served on the ASQ Baltimore section executive board for 10 years. I'm a certified Quality Manager and Quality Engineer.
Hobbies include home improvements, traveling, personal enrichment and family activities. Carpenter's wife and two daughters make their home in Forest Hill, Maryland.
Dan Dunahay is a quality and manufacturing professional with twenty-five years of experience in multi-cultural manufacturing settings. His expertise includes process improvements and defect reduction, and utilizing SPC, DOE and Reliability techniques. Dan has his Bachelors and Masters degrees in Industrial Engineering from the University of Pittsburgh, and has been a faculty member in the MSQA program since 1987. Dan has given many lectures and presentations to professional societies including the Society for Quality Control and the Society of Reliability and Safety Engineers. Dan is currently Director of Quality Systems for Newport Corporation located in Irvine, California.
Mike Falk has an Associate in Science in Metallurgical Technology from the Don Bosco Technical Institute in Rosemead, California and a Bachelor of Science in Business Management from Pepperdine University in Malibu, California. He received a Master of Science in Quality Assurance (MSQA - Manufacturing & Quality Engineering option) from California State University, Dominguez Hills in Carson, California. He is also an Associate Professor in the MSQA graduate program at CSUDH. He has been certified as a Six Sigma Master Black Belt from both the Black & Decker and Johnson & Johnson companies. He has ASQ certifications in CQM, CRE and CQE.
Mike Falk has have over ten years experience in managing both Six Sigma and Quality programs, quality engineering and reliability testing personnel. He has done independent consulting in Six Sigma, advanced SPC implementation, TQM and process control initiatives for Parker-Hanifin, Boeing, Case, Fairchild, TRW, Black & Decker, Powerwave Technologies, Hughes Space & Communications Company, Johnson & Johnson and Amgen. He has implemented Six Sigma and advanced quality systems per Boeing D19000 and QS-9000.
Falk resides with his wife Ruth and their four children (3 sons and a daughter) in suburban Los Angeles, California.
Keith Fulton holds a Bachelor of Science degree in Business Administration and a Master's Degree in Quality Assurance from California State University Dominguez Hills as well as a Certificate in Project Management from the University of Colorado.
Mr. Fulton, a long time member of the American Society
of Quality, has over 25 years experience in Leadership
and Customer Service including positions at Disney,
Catholic Healthcare West and Deloitte Consulting.
He is currently the Manager of Quality Assurance at
the Warner Bros. Studio in Hollywood California.
Emil Hazarian has over thirty-five years experience
in Quality Assurance, Metrology, and Mechanical Engineering
upper management, and in international, national and
regional weights and measures organizations, national
primary laboratories and leading technology industries.
Since 1984 Mr. Hazarian has worked for the County
of Los Angeles, AC/Weights and Measures Department.
He is currently Manager of the Metrology Laboratory
and is responsible for overall operation including
quality assurance system, procedures, calibration,
certification and accreditation of the Metrology Laboratory,
covering legal metrology for Los Angeles County and
scientific metrology for Southwestern USA. He also
operates a private consultancy, for clients including
NASA/Jet Propulsion Laboratories, Boeing North America,
US Department of Commerce and Southern California
Edison.
He possesses international experience in engineering,
legal and scientific metrology, metrology curriculum
requirements, accreditation, enforcement, national
and local weights and measures policies, national
and international organizations structure and requirements.
In 1997, he acted as advisor/moderator for various
professional groups from the People’s Republic
of China. Also in 1997 he acted as US Department of
Commerce Advisor in Metrology Standardization and
Quality Management for Europe, Romania.
He is currently teaching metrology and quality assurance
courses at California State University, Dominguez
Hills. He has participated in various Professional
Engineering Society technical sessions and taught
Mass Measurement Techniques for Southern California
Edison Co. (1994). In Romania; he taught metrology
for regional metrologists (1972), mining industry
and engineering metrology courses at the Technical
School of Metrology (1974-1976) and taught introductory
quality assurance classes for the Automation Co. in
their nuclear and petrochemical activities (1981).
Mr. Hazarian received his B.S. in Electro-Energetics
Engineering and his M.S. in Mechanical Engineering,
from Polytechnical Institute of Bucharest, Romania,
1975. He also earned a B.S. in Metrology from the
Technical School of Metrology, Bucharest, Romania,
1967 and an M.S. in Quality Assurance from California
State University, Dominguez Hills in 1992.
He is an active participant in numerous technical
organizations such as the Measurement Science Conference
(1988), National Conference of Standard Laboratories
International (1985), Quality and Technical Lead Assessor
for National Voluntary Accreditation Program (1993),
International Society of Weighing and Measurement
(1993), National Conference on Weights and Measures
(1994), and the American Society for Quality (2003)
He is co-author of the Mass and Weight chapter, of
the CRC Press Handbook of Measuring Instrumentation
and Sensors, 1999, and Mechanical Variables Measurement,
published in 2000, and author of a comprehensive notebook
of Mass Measurement Techniques for NIST Office of
Weights and Measu
Minoo Hosseini
Is a Senior Validation Engineer at Amgen Inc. Prior to joining Amgen, Mrs. Hosseini held positions as Director of Quality Assurance and Quality Control at CTL immuno Therapies Corp. ; Quality Assurance Validation Director and A1PI Manufacturing Director at Alpha Therapeutic Corporation; Project Manager at Washington Group International consulting firm; Quality Engineer at Baxter Hyland Immuno (currently known as Baxter Bioscience) and a Research scientist at Beckman instrument (currently known as Beckman Culter). She is a Certified Six Sigma Engineer and has a B.S. degree in Chemistry from California State University of Fullerton and is currently earning her M.S. in Quality Assurance from California State University of Dominguez Hills.
Mrs. Hosseini has variety of specialties such as: Quality Assurance, organizing and implementing Quality Systems, Validation, Investigation and Corrective Actions and Preventive Actions, CAPA, training and Quality Engineering.
Currently, McFerran is a Project Manager for the Perinatal Patient Safety Project at Kaiser Permanente, implementing the Perinatal Patient Safety Project in four perinatal pilot sites for the purpose of decreasing human error, improving patient care systems, and creating high reliability perinatal units.
She has also served as project manager for the Baby Friendly Designation, and Multidisciplinary Patient Care projects for the Kaiser Hayward/Fremont Medical Center, and served on teams implementing numerous other quality programs as Kaiser facilities in Southern and Northern California, including
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developing methods for compliance with JCAHO and NCQA requirements;
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developing and implementing hospital-wide multidisciplinary care planning and patient/family education documentation;
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providing quality support to L&D, Mom/Baby, Pediatrics and NICU Units;
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preparing and presenting reports to the Medical Executive Committee;
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developing the Contracts Quality Oversight Report for the Hayward/Fremont Medical Center.
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writing Medical Center Annual Quality Improvement Documents: Quality Work Plan, Quality Program Evaluation, and Quality Program Description. Presented documents to Medical Executive Committee.
Prior to her work at Kaiser, McFerran worked at General Dynamics, where she established and facilitated commodity teams based on Motorola’s 6 Sigma methods, taught Statistical Process Control (SPC), and implemented the use of bar coding.
At Kaiser, she chaired many committees, including the Regional Perinatal Patient Safety Project Steering Committee, the Comparable Care Committee, the Patient Care Quality Service Committee, the Patient Education Committee, the Multidisciplinary Care Implementation Committee, and the Baby Friendly Committee.
John Miller
John Miller worked for the Xerox Corporation for
27 years with assignments in Quality, Reliability
and Management. Currently he is Reliability and
Quality Consultant providing guidance in the Aerospace
and Medical device industries. He is a registered
PE with the State of California.
John has been associated with the MSQA program since it’s inception. He has taught the Advanced Probability and Statistics course as well as the Reliability, Experimental Design and Quality Control courses. John has also taught Introductory Statistics at Golden West Community College.
After earning his BS in Mechanical Engineering from Lafayette College he went on to receive an MS in Mechanical Engineering from the University of Rochester and an MS in Applied Statistics from Southern Methodist University.
Since 1973 John has been a member of the American
Society for Quality and is certified as a CQE
and CRE. He served as Chairman of the ASQ Reliability
Division for 1993-1995 and in 1997 he was recognized
as an ASQ Fellow. John received the Reliability
Division’s Austin Bonis award in 2001 for
his work in promoting the education of quality
professionals. He also is a long time member of
the American Statistical Association.
From 1997 to 2002 John was the Chairman of the
US delegation to IEC Technical Committee 56. This
committee creates internationally recognized standards
and guidelines for Reliability and Maintainability.
In his leisure time John struggles mightily to
reduce his golf handicap and with mastering the
latest PC technology.
John and his wife Edith make their home in Huntington Beach, California.
John Roberts, Ph.D.
Has been a Professor of Biology at California State University, Dominguez Hills since 1985. John attended the University of California at Santa Barbara, earning a B.A. in Cellular Biology in 1968 and a Ph.D. in Biology in 1974. He has post-doctoral experience in the Biology Department at UCLA for three years and worked as a Senior Research Fellow at the Kerckhoff Marine Laboratory/Division of Biology at Caltech for six years. His research interests are in evolutionary and ecological genetics, molecular evolution, and developmental biology. He has been Chair of the Department of Biology at CSUDH since 1997, Chair of the Institutional Animal Care and Use Committee at CSUDH, Member of the Governing Board and Executive Committee of the CSU Program for Education and Research in Biotechnology, and Member of the Governing Board for the Southern California Academy of Sciences.
Mr. Spencer is a project specialist with AmerisourceBergen,
a Fortune 50 company, where
he supports information
systems integration with primary strategic customers.
In addition,
he has 18 years graduate-level experience
in the California State University, where he has
taught
courses in analytical skills development, inferential
statistics, research design, and
policy analysis.
He introduced a new elective course in the MSQA program
in Summer 2002
titled Understanding Customer Requirements.
Mr. Spencer holds dual masters degrees in
psychology
and in quality assurance and is a member of the Quality
Function Deployment
Institute. Mr. Spencer is currently
studying graduate student customer requirements under
funding through an Educational Innovation grant from
California State University, Long Beach.
The purpose
of this research is to use voice of the customer analysis
to more fully understand
the relationships between
student needs, wants, and "wows" as these
relate to program and curriculum development and student
retention.
Until his retirement in 1996, Trappen was the Director of Quality Assurance at Magnavox Electronic Systems Company, West Coast Division in Torrance, California. He now keeps busy as an independent Quality Management consultant and as a part time Professor in the Master of Science in Quality Assurance (MSQA) and Bachelor of Science in Quality Assurance (BSQA) programs at California State University, Dominguez Hills (CSUDH). He is actively involved both as a member of the Advisory Boards and as an adjunct professor.
Trappen has a BS Degree in Electrical Engineering from Oregon State University, an award in Manufacturing Operations and Production Management from UCLA, and a Master of Science Degree in Quality Assurance (MSQA) from (CSUDH). He is a Registered Professional Quality Engineer in the State of California.
Trappen is a Fellow of the American Society for Quality (ASQ), past chairman of the L.A. Section (1987-1988) and past chairman of the Electronics Division (1992-93-94). He is a certified Quality Manager, a certified Quality Engineer, a certified Reliability Engineer, a certified Quality Auditor, and a Fellow in the Institute for Advancement of Engineering. He has held various other leadership positions in ASQ and continues to be active in the executive boards of both the Los Angeles section and the Electronics and Communication Division.
In 1991, he received the Simon Collier Award given annually by the Los Angeles Section to ASQ members that have provided outstanding contributions to their profession. He served as chairman of the selection committee for that award in 2002. In January 2000, he was the recipient of the Electronics and Communication Division "Ralph Evans Award" for extensive services to the division, outstanding leadership in promoting the MSQA program and for years of professional endeavor. Both of the above are the highest-level recognition awarded by the section and the division.
As an active member of the National Association of Industrial Technology (NAIT), he served as Region 6 Director 1992-93, President 1993-94, and in 1994-95 as Past Chairman of the Industry Division. He was the Conference Chairman for the NAIT National Conference in Los Angeles in October 1996.
Trappen and his wife, Diane, make their home in Fallbrook,
CA.
Jerry VerDuft is a Quality Consultant in Colorado
Springs, CO, currently supporting a small Integrated
Circuit manufacturer in their development of ISO 9000:2000
management systems and their parts certification processes
and procedures. He holds an MSQA from California State
University, Dominguez Hills and a BSBA from Chapman
University. He is an American Society for Quality
(ASQ) certified Quality Engineer and Quality Auditor.
Jerry established the Inland Empire (CA) Section 0711
of ASQ and served as the Charter Chairman. He is retired
from the Air Force Space and Missile Systems Center
(SMC) where he served as Director of Acquisition Management
and the lead person for Lean Space acquisition activities.
While at SMC, he worked directly with MIT on development
of a Space Sector of the Lean Aerospace initiative
between industry, government, and academia. During
his tenure with the Department of Defense (DOD), Jerry
received the Greater Los Angeles Federal Executive
Board Outstanding Accomplishment (Individual) Award
for his service to the government, ASQ leadership,
and his community. He also received the DOD Outstanding
Career Service Award. Jerry is well versed in Lean
thinking and quality improvement techniques and has
provided many professional symposium talks on the
subject matter.
Jim Walden is currently a project manager in the
Business Excellence group within
Boeing Aerospace Support
in Long Beach, California. The organization is responsible
for
maintaining, modifying, upgrading, and modernizing
aerospace products post-delivery.
Walden's professional
experience includes 18 years in the quality and performance
improvement disciplines at companies such as the former
Beckman Industrial Corp.,
Hughes Aircraft Co., and
the McDonnell Douglas Corp.
Walden has served as a part time instructor in the
Master of Science in Quality Assurance
program at
California State University, Dominguez Hills since
the fall term of 1997, teaching
both on-ground and
online courses.
He has a BS Degree in Mathematics and Statistics from
the University of North Carolina at Greensboro and
a Master of Science Degree in Quality Assurance from
CSUDH. He has been recognized as a Certified Quality
Engineer by the American Society for Quality since
1989.
Walden served as an examiner for the California Awards
for Performance Excellence in 2001
and for the Malcolm
Baldrige National Quality Award in 2002.
A paper that Walden recently authored, Performance
Excellence - A QFD Approach, has been accepted for
the upcoming special edition of the International
Journal for Quality and Reliability Management, scheduledfor release in early 2003.
Walden and his wife Karen make their home in Huntington
Beach, CA.