Academic Technology
IT Help Desk
310.243.2500
Welch Hall B 370
Blackboard Help
Browser Check
Before logging in, it is highly recommended that you perform a browser check to see if your computer is properly configured to use the Blackboard Learning System.
To avoid the issues with IE 8 it is suggested to use Mozilla Firefox or change to the “compatibility mode” in IE8.
Issues with Internet Explorer 8 and Blackboard
Using Internet Explorer 8 with Blackboard will cause problems for students when attempting to access a number of web sites, including Blackboard. Reported IE 8 issues with Blackboard include:
- Attempting to submit tests or use the file upload feature
- Slower loading of pages
- Shrinking data fields and buttons
- Error messages prompting for a valid file type when uploading an Assignment
Troubleshooting Java Issues in Blackboard
Java is a software platform that, like Flash, runs within a web browser to display certain content and run certain web applications. Blackboard uses Java for some of its functionality. more
Plugins
It is sometimes necessary to download a plugin or viewer to read documents when they are posted using software that you do not have.
Microsoft Office Viewers - View and print Word documents, Excel spreadsheets, and PowerPoint presentations.
Adobe Acrobat Reader - View and print PDF Documents
Adobe Flash Player - Flash Player is a cross-platform browser plug-in that delivers breakthrough Web experiences to over 99% of Internet users.
Adobe Shockwaver Player - Shockwave player provides access to some of the best the Web has to offer - including interactive product demonstrations, and online learning applications.
Quicktime Player - Play many different audio and video formats including QuickTime movies
Windows Media Player - Play audio and video including Windows Media
Real Player - Play streaming audio and video including RealAudio and RealVideo
Real Player (Mac OS) - Play streaming audio and video including RealAudio and RealVideo

