Frequently Asked Questions:
General
Third Party:
Refunds:
Q.
When are the payments due for the current semester?
A.
Fee payment deadlines are
found in the current semester Schedule of Classes. The
deadlines are generally located on the inside cover of the
schedule. You should purchase a Schedule of Classes for
each semester you attend so you are aware of deadlines
related to a particular semester.
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Q.
Should I wait for a bill?
A. No,
it states in the current Schedule of Classes that the
student is responsible for paying fees by the deadline
whether a bill is received or not. The University sends
bills to anyone registered for the Regular University as a
courtesy, however, Accounts Receivable does not recommend
that you wait until you receive a bill to pay your fees.
Pay your fees as soon as possible, and if you mailed your
payment, we advise that you follow-up on the status of your
account by calling the Toros System at (310) 243-2000 or
online at ToroWeb.
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Q.
Can I
get my transcripts if I have made payment arrangements for
my debt to the University?
A. No, your debt to
the University must be completely paid before you can get
transcripts.
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Q.
How can
I get a detail receipt for the fees I have paid?
A.
Pay a $4.00 processing fee at the
Cashier's Office. The Cashier's Office will create the
itemized receipt for you. If you do not require a receipt
on University letterhead, you can print out billing
statements and payment history directly from the new Student
Account Suite (available after July 1, 2006) that can be
accessed through ToroWeb.
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Q.
I am an
older adult student, why have I been assessed the full
registration fees?
A.
In order to have your fees waived,
you should have completed an Older Adult Fee Waiver form and
submitted it to the Cashier's Office.
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Q.
I will take
classes through Extended Education. Where should I submit
my third party contract?
A.
Students taking
classes through Extended Education should submit their third
party contract directly to the Extended Education
Department.
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Q.
How long
does it take to receive a refund?
A.
Refunds are automatically calculated at
the end of the add/drop period of the semester. For Summer,
refunds are calculated after the end of add/drop for the
second session. Because of the large volume of refunds to
be processed at that time the largest refunds are processed
first. Refunds are issued in the form they were received:
refunds of credit card payments will be issued back to the
credit card that was used to make the payment, including
debit/check cards used as credit cards; refunds of cash,
check, electronic check, or debit card will be issued via
check or electronic fund transfer. Most refunds are issued
within three weeks after the end of add/drop, but some
refunds can take as long as six weeks. If you have not
received a refund by the end of six weeks AFTER the end of
add/drop, please contact
Student
Financial Services.
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Q.
How much of a refund should I expect to receive?
A.
Please refer to the
refund percentage table for the term and calculate the
amount of fees you should be charged. Subtract that amount
from all payments you have made. This is the refund amount,
less $10 processing fee and any other non-refundable fees
(i.e. ID card, installment plan fees, etc.).
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Q.
Do I get
a refund if my fees were paid by Financial Aid?
A.
The
Financial Aid Department determines your total financial
aid disbursement. (Please check with them if you dispute
the total disbursement amount.)
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Q.
May I
personally pick up my refund check?
A.
Yes, please notify
Student Financial Services and request that they hold the
check for pick up. Student Financial Services will give you
an approximate date and time that the check will be
available. Be sure to bring your student I.D. and another
picture I.D. when picking up the check.
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Q.
If I
paid my tuition and fees with my credit card, can you send
me a check instead of crediting back my credit card?
A.
No, we are unable to issue checks
for payments made by credit card. All refunds will be
credited back to the original credit card used unless the
payment was made over 1 year ago.
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Q.
If someone
paid my tuition and fees other than me, can a refund be
issued in their name?
A.
No, a refund can
only be issued in the name of the student whose account
reflects the credit, regardless of who paid the fees.
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Q.
Is there
a fee to participate in the Installment Payment Plan?
A.
Yes, the fee to participate in the
Installment Payment Plan is $33.00 and is non-refundable.
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Q.
If I have an
outstanding balance owed from a previous semester, can I
participate in the Installment Payment Plan?
A.
No, if you owe any
money from the previous semester, it must be repaid before
you are allowed to participate in the Installment Payment
Plan. Only the Student Financial Services supervisor may
make exceptions.
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Q.
Are there any
charges for making an installment payment late?
A.
Yes, there is a
$20.00 late payment fee for each late installment payment.
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Last updated: 05/03/2006
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