Student Financial Services - FAQs
Cashiers' Office
Q. When are the payments due for the current semester?
A. Fee payment deadlines are found in the current semester Schedule of Classes located on the CSUDH web site under the title Fees. The payment due dates vary based on the date that you register for classes.
Q. Should I wait for a bill?
A. Students are fully responsible for meeting the payment deadline. You will not receive a bill. Failure to make a full payment or establish a payment plan by the deadline may result in disenrollment from courses. Account balances are available through my.csudh.edu.
Q. Can I pay before I register?
A. It is not preferred; however, you can pay before you register for classes at the Cashiers’ Office only. These funds will create a credit on your student account and could be refunded to you if you do not immediately register for classes. In some instances there would be a non-refundable processing fee for the refund.
Q. What types of payments do you accept?
A. We accept personal checks, cash, cashier's checks, and money orders, Master Card, Visa, and Discover Card for payments.
Q. Can I mail my payments?
A. Yes, we do accept payments via mail. However, payments are posted on the day they are received by the Cashiers’ Office. Postmarks do not determine the payment date. You should account for one to two weeks to get payments to us. Our mailing address is:
California State University, Dominguez Hills
1000 E. Victoria Street, WH 270
Carson, CA 90747
Attn: Cashier's Office
Q. Can I pay my late registration fees with a personal check?
A. Yes, you may.
Q. How can I get a detail receipt for the fees I have paid?
A. You can pay a $4.00 processing fee at the Cashier's Office. The Cashier's Office will create the itemized receipt for you. If you do not require a receipt on University letterhead, you can print out billing and payment history directly from ToroPay at my.csudh.edu
Q. Where do I go to purchase my parking permit?
A. Parking permits are sold online at my.csudh.edu and mailed to the address you indicate at the time of purchase. You can also purchase them at the Cashier's Office located in WH 270, but you should expect long lines, thus long waits. We encourage you to purchase your parking permit online.
Q. Where is the Cashier's Office located?
A. The Cashier's Office is located in WH 270.
Student Financial Services, Outstanding Balances and Collections
Q. Will I get any advance notice that I may lose my classes?
A. Student e-mail is one of the primary means of communication to all CSUDH students by the Offices of Admissions, Financial Aid, Records & Registration, and Student Financial Services. Messages regarding important deadlines, missing documents and other correspondences will be sent to your official CSUDH e-mail account.
Q. If I have an outstanding balance owed from a previous semester, why can’t I register for classes?
A. All students outstanding balances must be satisfied before the student will be enrolled in future classes that will add to the debt. Financial Aid awards for a current academic year cannot be applied to previous academic years and therefore will not allow those funds to be used.
Q. If I have an outstanding balance owed from a previous semester, can I participate in the Installment Payment Plan?
A. No, if you owe any money from the previous semester, it must be repaid before you are allowed to
participate in the Installment Payment Plan.
Q. How do I know of I am eligible for the Installment Payment Agreement?
A. You are eligible for the Installment Payment Plan Agreement if you do not have any outstanding obligations with the University.
Q. Can I pay my registration fees in installment payments?
A. Yes, you can pay your registration fees in installment payments. You can setup an Installment Payment Plan (IPP) at my.csudh.edu. The IPP will establish future due dates based on the plan available at that time. The IPP agreement is automated and will identify the due dates and amounts due on those dates. By accepting the agreement the student is responsible for the payments as scheduled.
Q. How many payments do I have to make if I signed the Installment Payment Agreement?
A. The payment plan schedules are based on the date that you initiate a payment plan. All payments for the current term are due by the 6th week of the term.
Q. Is there a fee to participate in the Installment Payment Plan?
A. Yes, the fee to participate in the Installment Payment Plan is $33.00 and is non-refundable.
Q. Are there any charges for making an installment payment late?
A. Yes, there is a $20.00 late payment fee for each late installment payment.
Q. Can I get my transcripts if I have made payment arrangements for my debt to the University?
A. No, your debt to the University must be completely paid before you can get transcripts.
Q. How long does it take to clear a financial hold?
A. Financial holds are cleared overnight once the payment is posted to your account.
Q. I will not attend CSUDH next semester. What do I need to do for my Perkins Loan?
A. You need to have an exit interview. Call for an appointment. If you are not able to come in we will mail it to you.
Q. Can I defer my payments on my Perkins Loan?
A. Yes, if you are a half-time student, unemployed, temporary disabled, teaching, provided the correct form is completed and returned. Forms can be obtained from Student Financial Services
Q. Is my Perkins Loan reported to a credit bureau?
A. Yes, our billing service, ECSI, reports all advances and status on a monthly basis. It is important, therefore, to let us know your current address and situation.
Refunds/Waivers and Student Accounting
Q. What happens if my check bounces?
A. If your payment is returned by your bank for any reason we will assess a $25.00 returned check fee and any other related late fees. You will have a financial hold placed on your account until the outstanding balance on your account is satisfied.
Q. When will my financial aid be disbursed?
A. Financial aid disbursements are initiated by the Financial Aid office upon completion of their review and eligibility criteria. Financial Aid funds are disbursed to Student Financial Services which then credits the funds to the individual student accounts to offset any outstanding charges. Student Financial Services will then determine any outstanding credit balances and produce a check that will be mailed to the student address. This process normally takes 72 hours. Every effort is made to get the checks to the Post Office several days prior to the start of each semester.
Q. Will I get separate checks or a single check?
A. A single check will be mailed for all grant funds that are ready for disbursement, including Pell, State University Grants, Federal Supplemental Educational Opportunity Grant, Educational Opportunity Program, Cal Grants, Perkins Loans, William D. Ford Loans and scholarships.
Q. May I personally pick up my refund check?
A. No. Student Refund checks are produced and mailed to the student address. You should verify the address on record and ensure that it is accurate and changed whenever you change residence.
Q. Do I get a refund if my fees were paid by Financial Aid?
A. The Financial Aid Department determines your total financial aid disbursement. (Please check with them if you dispute the total disbursement amount.)
Q. How long does it take to receive a non-financial aid refund?
A. Refunds are automatically calculated at the end of the add/drop period of the semester. For Summer, refunds are calculated after the end of add/drop for the second session. Because of the large volume of refunds to be processed at that time the largest refunds are processed first. Refunds are issued in the form they were received: refunds of credit card payments will be issued back to the credit card that was used to make the payment, including debit/check cards used as credit cards; refunds of cash, check, electronic check, or debit card will be issued via check or electronic fund transfer. Most refunds are issued within three weeks after the end of add/drop, but some refunds can take as long as six weeks. If you have not received a refund by the end of six weeks AFTER the end of add/drop, please contact Student Financial Services.
Q. How much of a refund should I expect to receive?
A. Please refer to the refund percentage table for the term and calculate the amount of fees you should be charged. Subtract that amount from all payments you have made. This is the refund amount, less $10 processing fee and any other non-refundable fees (i.e. ID card, installment plan fees, etc.).
Q. If I paid my tuition and fees with my credit card, can you send me a check instead of crediting back my credit card?
A. No, we are unable to issue checks for payments made by credit card. All refunds will be credited back to the original credit card used unless the payment was made over 1 year ago.
Q. If someone paid my tuition and fees other than me, can a refund be issued in their name?
A. No, a refund can only be issued in the name of the student whose account reflects the credit, regardless of who paid the fees.
Q. I haven't received my financial aid or refund check.
A. If a check has been mailed and has not been received after seven (7) business days the student must complete an affidavit and stop payment form. Upon completion of the affidavit, a replacement check will be issued and the student will be asked to pick up the check at the Student Financial Services office.
Q. I am an older adult student, why have I been assessed the full registration fees?
A. In order to have your fees waived, you must complete an Older Adult Fee Waiver form for each semester and file it with the Office of Admissions and Records. There are specific requirements that must be met in order to receive the waiver.
Q. I will take classes through Extended Education. Where should I submit my third party contract?
A. Students taking classes through Extended Education should submit their third party contract directly to the Extended Education Department.
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