Books

• A Practical Approach To Group Training
• Active Training
• American Red Cross - CPR
• An Honesty Day's Work
• Assertiveness For Career And Personal Success
• Attacking Absenteeism
• Balancing Home And Career
• Basic Business Math
• Be True To Your Future
• Beyond Customer Service
• Business As Usual
• Calming Upset Customers
• Coaching And Counseling
• Comfort Zones - Practical Guide For Retirement Planning
• Confronting AIDS
• Continuous Improvements & Measurements Of Quality Management
• Creating A Flexible Workplace
• Creating And Motivating A Superior Loyal Staff
• Customer Satisfaction
• Dealing Effectively With The Media
• Delegating For Results
• Designing Competence-Based Training
• Developing Instructional Design
• Discipline Without Punishment
• Effective Meeting Skills
• Effective Presentation Skills
• Excellence In Management
• Exhibiting At Trade Shows
• Fifty, One Minute Tips
• Financial Planning With Employee Benefits
• From Losers To Winners
• Giving And Receiving Criticism
• How To Be An Outstanding Receptionist
• How To Be The Life Of The Podium
• How To Take A Training Audit
• How To Write And Prepare Training Materials
• How To Write Plain English
• Improving Your Company Image
• Increasing Employee Productivity
• Learning To Lead
• Managing Changes In Higher Education
• Managing Disagreement Constructively
• Managing For Commitment
• Managing Quality Customer Service
• Managing Upward
• Men And Women: Partners At Work
• Mentoring
• New Work Habits For A Radically Changing World
• Office Management
• Personal Counseling
• Personal Performance
• Personnel/Human Resources Program Appraisal Workbook
• Preventing Job Burnout
• Productivity At The Work Station
• Professional Excellence For Secretaries
• Project Management
• Rate Your Skills As A Manager
• Redefining Diversity
• Restaurant Server's Guide
• Sales Training Basics
• Self - Empowerment
• Self - Esteem Passport
• Self - Managing Teams
• Study Skills Strategies
• Successful Negotiation
• Successful Self - Management
• Systematic Problem Solving And Decision Making
• Take This Job And Love It
• Team Building
• The Accounting Cycle
• The Art Of Communicating
• The Attraction Factor In Executive Success
• The Business Of Listening
• The New Supervisor
• The Stress Of Organizational Change
• Think On Your Feet
• Training For Impact
• Training Managers To Train
• Training The Competitive Edge
• Using Microsoft Office
• Visual Aids In Business
• Why Jenny Can't Lead
• Why This Horse Won't Drink
• Winning At Human Relations
• ZAPP - The Lightning Of Empowerment

Videos

• A Chance to Grow, 1992 Public Sector Film
• Aim For Wellness
• Assertiveness Training For Professionals 1
• Assertiveness Training For Professionals 2
• Building Trust
• Business Writing Skills 1
• Business Writing Skills 2
• CALPERS Member Network 1
• CALPERS Member Network 2
• Cal Trans- Making Ramp Meters Work For You
• Campus View
• Confident Public Speaking 1
• Confident Public Speaking 2
• Conflicts! Conflicts!
• Constructive Confrontation
• CSUDH Promo Video
• Dying To Work
• Emergency Preparedness (Earthquake)
• Ethnic Notions
• Getting Help
• Getting Things Done 1
• Getting Things Done 2
• Guide To Everyday Negotiating
• How To Be An Outstanding Receptionist 1
• How To Be An Outstanding Receptionist 2
• How To Cope With The Smoke Free Workplace
• How To Deal With Difficult People 1
• How To Deal With Difficult People 2
• How To Give Exceptional Customer Service 1
• How To Give Exceptional Customer Service 3
• How To Listen Powerfully 1
• How To Listen Powerfully 2
• How To Set And Achieve Goals 1
• How To Set And Achieve Goals 2
• Landscape Equipment Safety - Push Mowers
• Managing The Smoke Free Workplace
• Managing Your Stress
• Meetings Bloody Meetings With John Cleese
• National Relocation Assistance
• Office Safety
• Personal Empowerment
• Phone Power
• Practice For Excellence Path To Success
• Professional Telephone Skills 1
• Professional Telephone Skills 2
• Project Management 1
• Project Management 2
• Quality Customer Service
• Speaking Of Success - Achieving Persona Excellence
• Speaking Of Success - How To Listen Effectively
• Spectrum Of Promise
• Standard First Aid
• Stress Management For Professionals 1
• Stress Management For Professionals 2
• Team Building (Revised)
• Team Building 1
• Team Building 2
• Telephone Courtesy And Customer Service
• The Art Of Satisfying Students
• The Language Of Positive Communication
• The Worst Of Times
• Welcome Aboard!
• Working Safely With Video Display Terminals
• Working With Pesticides 1
• Working With Pesticides 2
• Working With Pesticides 3
• Working With Pesticides 4
• You Are Not Communicating

Audio

• Assertiveness For Career And Personal Success
• Assertiveness Training
• Dealing With Angry Customers
• Deep Relaxation
• How To Achieve Excellence In Customer Services
• How To Boost Productivity
• How To Get The Results You Want In Meetings
• How To Manage A Cultural Diverse Workforce
• Making Meetings Work
• Overcoming Tyranny To Time
• Practical Ways To Improve Your Communication Skills
• Self-Actualization
• Solving Customer Complaints and Problems
• Speak To Win
• Success Essentials
• Success Series
• The Career Track Collection
• The Psychology of Winning
• What You Are Is Where You Were When…But Not Where You Want To Be

NetCD Discs

• Engaging And Effective E-Learning