Quality Assurance

College of Extended & International Education

 

 

 

Manufacturing Option

Service and Health Care Option

 

Faculty

(vacant), Program Coordinator

Program Office: EE 1300, (310) 243-3880

 

Program Description

Quality Assurance is an interdisciplinary profession practiced
by management personnel who are responsible for planning and assuring the quality of products and services. The career opportunities in this rapidly growing field are excellent. Quality Assurance professionals are generally members of a senior corporate team in such areas as product management, design engineering, manufacturing engineering, and materials management.

The degree programs are supported by local members of the American Society for Quality.

 

Features

Undergraduate

The B.S. in Quality Assurance (BSQA) and the B.S. in Quality Assurance with Measurement Sciences option incorporate an interdisciplinary approach that blends the basic sciences, technologies, management principles, quality concepts and statistics. Skills and knowledge in these areas are obtained in the context of a well-rounded learning experience consistent with the University’s mission and the needs of industry. The coursework develops problem-solving skills with a customer-focus. An ability to implement continuous improvement of processes, products, and services is a key goal of the Quality professional. For students interested in technical areas of Quality and metrics, an option in Measurement Sciences is offered.

Online and on-site versions of the degree are designed to serve working adults in related quality fields who wish to complete a four year degree. The online and on-site BSQA programs are designed primarily as upper division transfer programs for students who have completed the majority of their lower division general education courses. On-campus attendance is not required to complete requirements in the online BSQA and BSQA Measurement Science programs.

 

Graduate

The Master of Science in Quality Assurance (MSQA) is designed to prepare professionals in quality, engineering, science, and/or management for career advancement. Quality Assurance professionals are generally members of a senior corporate team in such areas as product management, design engineering, manufacturing engineering, materials management, service and health care. The curriculum is designed to meet the needs and interests of the working professional.

The program of study provides theoretical knowledge and analytical techniques, as well as management and communication skills that will enable the student to function in an active, decision-making capacity in the implementation of assurance policies and practices. A unique feature of the MSQA program is that it gives students the ability to customize their program of study to include their areas of interest. During the course of the program students will acquire knowledge and skills in the following areas: managing a quality organization; planning and implementing a quality assurance program; troubleshooting and solving quality problems; incorporating quality concepts and human factors techniques in the design of manufacturing operations; performing vendor surveys and assessing vendor quality; developing and analyzing statistical process control charts; developing and analyzing acceptance sampling plans; design of experiments; design and engineering of reliable products and processes; performing process capability studies; performing quality cost analyses; understanding and working with human behavior in the organization; performing reliability, maintainability, and safety systems reviews; performing quality system audits; and performing statistical studies and analyzing statistical reports.

Online and on-site versions of the degree are available to serve working adults. The degree program is supported by local chapters of the American Society for Quality.

Bachelor of Science in Quality Assurance

Total Course Requirements for the Bachelor’s Degree

See the “Requirements for the Bachelor’s Degree” in the University Catalog for complete details on general degree requirements. A minimum of 40 units, including those required for the major, must be upper division.

 

Elective Requirements

Completion of elective courses (beyond the requirements listed below) to reach a total of a minimum of 120 units.

 

General Education Requirements (55-62 units)

See the “General Education” requirements in the University Catalog and the Class Schedule for the most current information on General Education requirements and course offerings.

 

Graduation Writing Assessment Requirement

See the “Graduation Writing Assessment Requirement” in the University Catalog.

 

Minor Requirements

Single field major, no minor required.

 

Major Requirements (74-81 units)

 

Degree Requirements (74 units)

A.   Lower Division Requirements (31 units)

BIO 120.        Principles of Biology (4)

CHE 110.      General Chemistry I (5)

MAT 131.       Elementary Statistics and Probability (3)

MAT 191.       Calculus I (5)

PHY 120.       Elements of Physics I (4)

PHY 122.       Elements of Physics II (4)

QAS 200.       Fundamentals of Quality (3)

QAS 220.       Fundamentals of Measurement (3)

 

B.  Upper Division Requirements (43 units)

PHY 333.       Analog Electronics (3)

QAS 312.       Interpretation of Technical Documentation (3)

QAS 325.       Technical Communications (4)

QAS 330.       Statistical Quality Control and Inspection (3)

QAS 331.       Manufacturing Processes (3)

QAS 335.       Quality Auditing (3)

QAS 355.       Safety and Reliability (3)

QAS 360.       Lean Manufacturing (3)

QAS 427.       Quality Improvement (3)

QAS 445.       System Failure Analysis (3)

QAS 450.       Value Based Quality (3)

QAS 496.       Internship (3) or

QAS 498.       Directed Research (3)

QAS 499.       Senior Project (3)

QMS 428.      Purchasing and Procurement (3)

 

Measurement Science Option (81 units)

 

A.   Lower Division Requirements (38 units)

BIO 120.        Principles of Biology (4)

CHE 110.      General Chemistry I (5)

MAT 131.       Elementary Statistics and Probability (3)

MAT 191.       Calculus I (5)

MAT 193.       Calculus II (5)

PHY 130.       General Physics I (5)

PHY 132.       General Physics II (5)

QAS 200.       Fundamentals of Quality (3)

QAS 220.       Fundamentals of Measurement (3)

 

B.  Upper Division Requirements (43 units)

PHY 333.       Analog Electronics (3)

QAS 312.       Interpretation of Technical Documentation (3)

QAS 325.       Technical Communications (4)

QAS 330.       Statistical Quality Control and Inspection (3)

QAS 332.       Electrical Metrology (3)

QAS 340.       Measurement Uncertainty (3)

QAS 347.       Dimensional Metrology (3)

QAS 350.       Physical Metrology (3)

QAS 427.       Quality Improvement (3)

QAS 445.       System Failure Analysis (3)

QAS 450.       Value Based Quality (3)

QAS 496.       Internship (3) or

QAS 498.       Directed Research (3)

QAS 499.       Senior Project (3)

QMS 428.      Purchasing and Procurement (3)

Master of Science in Quality Assurance (33 units)

Admission Requirements

To be admitted into the Master of Science in Quality Assurance Program, students must meet the following requirements:

1.   Meet all CSU Dominguez Hills graduate admission
requirements.

2.   A baccalaureate degree in an engineering discipline, or engineering-related field from an accredited institution.

3.   The baccalaureate degree should have included the following:

                                                                                 Semester Units

Calculus (integral and differential)                      6

Chemistry (general)                                         3

Physics                                                         3

Mathematical Statistics & Theories of                 6              Probability (upper division)

Principles of Computer Technology                    3

 

4.   A grade point average of at least 2.75 in the last 60 semester units of upper division course work attempted.

5.   Good standing at the last institution attended.

6.   Meet all other university admission requirements.

 

NOTE: Individuals from other undergraduate disciplines who demonstrate exceptional promise may be admitted to the program, pending completion of additional undergraduate prerequisite coursework or other demonstrations of competence as determined by the Quality Assurance Academic Program Committee. All special admissions are subject to approval by the Quality Assurance Academic Program Committee.

 

Degree Requirements

1.   Complete 33 semester units of approved graduate work.

2.   Complete at least 24 semester units in residence.

3.   Successfully complete the major courses listed below.

4.   Complete all coursework with a grade point average of at least 3.0 (B).

5.   Complete a culminating project or thesis.

6.   Successfully complete the Graduation Writing Assessment Requirement (GWAR).

7.   In addition to the major requirements, students must meet all university requirements for the master’s degree. Students should consult the section of the University Catalog entitled “Requirements for the Master’s Degree.”

MSQA students choose from one of the following two programs. Each student should contact the MSQA coordinator prior to taking classes.

 

Manufacturing (33 units)

 

A.   Required Courses (30 units)

QAS 510.       Advanced Probability and Statistics (3)

QAS 511.       Quality Project Management and
Total Quality Management (3)

QAS 512.       Reliability (3)

QAS 513.       Statistical Quality Control and Sampling (3)

QAS 514.       Advanced Experimental Design (3)

QAS 515.       Human Factors in Quality Assurance (3)

QAS 516.       Measurement and Testing Techniques (3)

QAS 518.       Quality Administration and Productivity (3)

QAS 598.       Directed Research (3)

QAS 599.       Project (3)

Electives: Select 3 additional units with the assistance of an advisor.

 

Service and Health Care (33 units)

B.  Required Courses (24 units)

QAS 511.       Quality Project Management and
Total Quality Management (3)

QAS 515.       Human Factors in Quality Assurance (3)

QAS 518.       Quality Administration and Productivity (3)

QAS 530.       Statistical Quality Control for
Service Professionals (3)

QAS 531.       Customer Satisfaction and Quality Assurance (3)

QAS 532.       Quality Assurance for the
Service Delivery Process (3)

QAS 598.       Directed Research (3)

QAS 599.       Project (3)

 

Electives: Select 9 additional units with the assistance of an
advisor.

C.  Electives

QAS 521.       Process Control and Capability (3)

QAS 522.       Applied Systems Reliability, Maintainability and Safety (3)

QAS 523.       Software Reliability (3)

QAS 525.       ISO 9000 and the Audit Function (3)

QAS 526.       Supplier Quality Assurance (3)

QAS 527.       Quality Measurement (3)

QAS 594.       Independent Study (1-4)

QAS 595.       Special Topics by Directed Study: Quality Assurance Applications (3)

 

Course Offerings

The credit value for each course in semester units is indicated for each term by a number in parentheses following the title. For more information on the specific terms in which these courses may be offered, please visit the College of Extended & International Education website at www.csudh.edu/extendeded.

 

Lower Division

QAS 200 Fundamentals of Quality (3).

A study of the fundamentals of Quality with an emphasis on the current international standards, planning, organizations, methods and tools. Emphasizes the works of leading international Quality theorists, especially Juran and Deming.

QAS 220  Fundamentals of Measurement Science (3).

Prerequisites: MAT 131.

Introductory overview of the fundamentals of measurement with emphasis on application of measurement science concepts to quality management.

Upper Division

QAS 312  Interpretation of Technical Documentation (3).

Prerequisites: MAT 153, QAS 200, QAS 220.

Interpretation of basic engineering drawing concepts, including all related common symbolism and formatting. Emphasis on dimensions, tolerances, and configuration management. Introduction to Military and Federal Specifications/Handbooks, ANSI, IEC, and ISO documents, specifications and recommended practices issued by private organizations.

QAS 325  Technical Communications (4).

Prerequisites: ENG 110, THE 120.

Technical communications, written and oral, and how they differ from non-technical writing and speech. Emphasizes methods for the positive and unambiguous transfer of technical ideas so that they can be clearly understood by the reader or listener.

QAS 330  Statistical Quality Control and Inspection (3).

Prerequisites: MAT 131, QAS 200, QAS 220.

Introduction to the application of statistical methodologies to the analysis and solution of quality and management problems (including probability concepts, control charts, and sampling). Focus will be on application of these tools to the inspection process.

QAS 331  The Manufacturing Process (3).

Prerequisites: QAS 312.

Introduction to the fundamentals of manufacturing, where the conversion of raw materials and sub-assemblies into more useful entities adds value to the converted materials in the most efficient manner, using the least amount of time, money, space and manpower.

QAS 332  Electrical Metrology (3).

Prerequisites: MAT 131, PHY 132, PHY 333, QAS 200, QAS 220.

Electrical measurement concepts, circuits and devices; applications to DC and AC measurements. Theory of coupled circuits in magnetic and capacitive environments, and electrical laboratory practices, with analysis, construction, and troubleshooting of circuits. Documentary control procedures for calibrations and other measurements.

QAS 335  Quality Auditing (3).

Prerequisites: QAS 200.

The fundamental principles for preparing and planning, conducting, reporting and closing quality audits. Quality audit tools and techniques are introduced, with an emphasis on generally-accepted quality audit practices that support business performance.

QAS 340  Measurement uncertainty (3).

Prerequisites: MAT 131, MAT 193, QAS 200, QAS 220.

Theoretical versus actual measurements. Probability and statistical concepts to define accuracy, precision, error, uncertainty, and bias. Differences between measurement accuracy and measurement error; random and systematic error; uncertainty interval; tolerance limits; accuracy ratio; relative errors; and propagation of measurement errors.

QAS 347  Dimensional Metrology (3).

Prerequisites: PHY 132, QAS 200, QAS 220.

Measurement of length, angularity, relative position, flatness, parallelism, concentricity, squareness, and threads. Lasers and optical tooling in large-scale measurements; also gauges, comparitors, and measurement machines. Measurement uncertainties pertinent to dimensional metrology; sources of error; the effect of the measurement environment.

QAS 350  Physical Metrology (3).

Prerequisites: PHY 132, QAS 200, QAS 220.

Theoretical and practical applications of measurement principles as applied to various physical properties. Measurement of pressure, mass, force, torque, temperature, humidity, flow, and rotational motion. Identifying sources of error, techniques to minimize errors and maintaining measurement traceability.

QAS 355  Safety and Reliability (3).

Prerequisites: MAT 131, MAT 191, QAS 200, QAS 220.

Reliability, maintainability, and safety technology with practical industrial applications. Basic models; metrics; testing; methods of implementing improvements; accelerated life testing. Failure mechanisms for chemical, electro-chemical, electronics, electro-mechanical and opto-electronics systems. Introduction to software reliability. Focus on qualification for ISO 9000.

QAS 360  Fundamentals of Lean Manufacturing (3).

Prerequisites: QAS 200, QAS 220.

Deals with the strategies and practices of lean production, as well assess with areas of waste, iterrelationships among the various components of a system, theories of leadership and management of people, and process variation.

QAS 427  Quality Improvement (3).

Prerequisites: QAS 330, QAS 335.

Quality factors involving customer satisfaction, demonstrating that meeting quality needs requires and active role by all the major sectors of an organization. Operational and statistical techniques most often used to monitor, control, and improve the quality of products or services.

QAS 445  Systems Failure Analysis (3).

Prerequisites: QAS 340.

Integrates Quality, Manufacturing and Procurement efforts to identify and eliminate the root causes of failures in systems, sub-systems and components, emphasizing fault tree and Pareto analyses. Hardware and statistical analysis, design of experiments, and technical data package evaluations.

QAS 450  Value Based Quality (3).

Prerequisites: QAS 200, QAS 220 and consent of instructor.

Used value received, as perceived by the customer, as the primary measure of quality in the development of cohesive enterprise-wide quality management systems. A systemic approach to establishing the correct things to do and a measurement -based process for implementation.

QAS 494  Independent Study (1-3).

Prerequisites: Consent of instructor.

Independent study of a particular problem under the direction of a member of the Quality Assurance Department. Repeatable course.

QAS 495  Selected Topics in Quality Assurance (1-4).

Prerequisites: Consent of instructor.

An intensive study of an issue, concept,
or theory in Quality Assurance that is of special interest to both the faculty member and the students. Repeatable course. Three hours of lecture per week.

QAS 496  Internship in Quality Assurance (3).

Prerequisites: Completion of all 300 level courses in the major.

Assignment in an off-campus internship with a cooperating organization, to be selected in consultation with the program coordinator. Emphasis on the role of professionalism and ethics in the life of the quality professional.

QAS 498  Directed Research in Quality Assurance (3).

Prerequisites: Completion of all 300 level courses in the major.

Directed research on one or more topics to be selected in consultation with the program coordinator. Emphasis on the role of professionalism and ethics in the life of the Quality professional.

QAS 499  Senior Project (3).

Prerequisites: QAS 496 or QAS 498.

A capstone project focusing on the role of leadership in relation to professionalism and ethical standards in the field of Quality Assurance.

Graduate

Graduate standing and consent of the graduate program coordinator is prerequisite to enrollment in graduate (500 level) courses.

 

QAS 510  Advanced Probability
and Statistics (3).

Prerequisites: undergraduate calculus, Probability and statistics.

A study of measures of central tendency and dispersion, important discrete and continuous probability distributions, sampling theory, hypothesis testing and estimation. Linear regression and correlation will also be covered. The uses of statistics in testing, inspection, and production will be identified.

QAS 511  Quality Function Management
and TQM (3).

A study of the functions and responsibilities of the quality organization. TQM concepts, quality functions deployment, and the tools for continuous improvement are analyzed for sequence of use and development.

QAS 512  Reliability (3).

Prerequisite: QAS 510.

Overview of reliability engineering. Use
of mathematical models of predictions, confidence assessment, and systems reliability. Emphasis on practical applications for product or system design.

QAS 513  Statistical Quality
Control and Sampling (3).

Prerequisite: QAS 510.

The application of advanced statistical methodologies to the analysis and solution of quality and management problems, including probability theory, control charts, sampling, regression analysis and the design of experiments. Focus on statistical process control and related quality technologies.

QAS 514  Advanced Experimental                   Design (3).

Prerequisite: QAS 510.

Analysis of statistical experimental design strategies. Planning of experiments for the best strategy and objectives.

QAS 515  Human Factors
in Quality Assurance (3).

A comprehensive survey of human factors engineering theory, research and applications which are of particular relevance to quality assurance. A systems framework will be utilized, emphasizing feedback and interrelations among system components, including the human operator. Emphasis will be placed on operator constraints in
the design of work processes, workplaces and instrumentation.

QAS 516  Measurement and
Testing                Techniques (3).

Prerequisite: QAS 510 or consent of instructor.

In-depth discussion of equipment, principles and techniques of measurement assurance.

QAS 518  Quality Project Management and Productivity (3).

An indepth examination of current theory and techniques in human resource management as it applies to quality assurance. Emphasis is placed on design and performance aspects of a system-wide quality assurance function. Topics include descriptions of human resource management techniques as well as procedures for evaluating their overall effectiveness and contribution to production quality. Issues and techniques pertaining to effective recruitment, selection, training, motivation and performance evaluation of quality assurance personnel will be consideration.

QAS 521  Process Control and
Capability (3).

Prerequisites: QAS 513 and QAS 514.

Detailed study of procedures and methods for performing machine and process capability studies, trouble shooting production and test problems, and maintaining continuous production and process evaluation in manufacturing operations.

QAS 522  Applied Systems Reliability, Maintainability and Safety (3).

Prerequisite: QAS 512.

Advanced and detailed analysis of appropriate reliability models, life-cycle reliability prediction and assessment, accelerated test models and techniques, test parameter variation studies, test tailoring and program plans for various reliability test types, maintainability concepts, prediction and assessment techniques, and safety programs.

QAS 523  Software Reliability (3).

Prerequisite: QAS 512.

A study of the theory and applications of reliability concepts as they relate to software design and implementation.

QAS 525  ISO 9000 and the
Audit Function (3).

Prerequisite: QAS 511 is recommended.

A study of the ISO 9000 series of quality system standards with emphasis on manufacturing and service industry applications. The studies address the standards interpretation, documentation and implementation including preparation for and creation of internal and external audits.

QAS 526  Supplier Quality Assurance (3).

Prerequisite: QAS 511.

Encompasses a study of the fundamental quality requirements attendant to the successful procurement and delivery of end item products or services. It includes the basic supplier issues of specifications, site inspection, selection, rating, certification, and related quality audits.

QAS 527  Quality Measurement (3).

Prerequisite: QAS 511.

Study of Quality Metrics and their application throughout the life cycle of a product or service in a business entity. The study includes Quality Standards, Customer Satisfaction, Quality Tools, Continuous Improvement, Cost of Quality, Supplier and System auditing.

QAS 530  Statistical Quality Control (SQC) for Service               
Professionals (3).

Techniques for applying Statistical Quality Control (SQC) in controlling processes and delivering customer services. Examines methods for establishing and maintaining SPC, QC auditing and sampling and continuous improvement in various service industries. Offered through self support only.

QAS 531  Customer Satisfaction
and Quality Assurance (3).

Prerequisite: QAS 530.

In-depth study of current methods for obtaining customer satisfaction. Examines techniques of determining customer needs and development of customer service strategy Quality Control criteria. Offered through self support only.

QAS 532  Quality Assurance of the Service Delivery Process (3).

Prerequisite: QAS 531.

Analyze processes used to deliver service and methods used to assure satisfaction. Examines the relationship of Strategic Quality Planning, the Delivery process,
and the usage of TQC and Quality Assurance to achieve strategic goals.
Offered through self support only.

QAS 594  Independent Study (1-4).

Prerequisites: Instructor and Program Coordinator approval; QAS 510, QAS 511 and a minimum of five QAS courses recommended.

Independent research or special project to be conducted in consultation with an instructor.

QAS 595  Special Topics by Directed              Study: Quality Assurance Applications (3).

Prerequisites: Completion of 18 units toward degree.

A course of study designed cooperatively by student and instructor, and approved by the Program coordinator, in which students apply quality assurance theory and principles to a particular occupational setting relevant to their professional interests and aspirations. Examples include the following: food manufacturing and processing, chemical and pharmaceutical products, aerospace industries, consumer-commercial products, service industries, and software industries. Additional topics can be developed to meet student needs.

QAS 598  Directed Research (3).

Prerequisites: Completion of 18 units toward degree.

Directed reading and research, designed cooperatively by student and instructor and approved by the program coordinator, emphasizing application of Quality Assurance theory and principles to a particular occupational setting.

QAS 599  Project (3).

Prerequisites: Completion of all other coursework in the degree program.

The goal of all students enrolled in this culminating experience course is to complete a project under the guidance of an assigned instructor. It is the culminating learning experience of the program, and includes a significant written report. To meet the standards established by the faculty, the project must demonstrate a rigorous scientific approach to the quality profession. CR/NC grading.

QAS 600  Graduate Continuation     Course (0).

Graduate students who have completed their coursework but not their thesis, project, or comprehensive examination, or who may have other requirements remaining for completion of their degree, may maintain continuous attendance by enrolling in this course. Signature of graduate program director required.