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MyCSUDH FAQ for Students
Who do I contact if I forget my login information?
User support is provided through the IT Help Desk. You can e-mail them at helpdesk@csudh.edu or call extension 2500.
What happened to the online Class Schedule Addendum?
There will still be a Class Schedule Addendum for modifications to the narrative portion of the
class schedule. However, changes to the course offerings list such as adds,
room changes, cancellations, and other class modifications will not be
included. In the Student Center of PeopleSoft, the class schedule is dynamic.
Any modifications will be posted to the class section in the Notes section.
Examples:
What is the Class Number?
In the Banner system,
the 5-digit number that identified the class section was known as the Course
Reference Number or CRN.
In PeopleSoft, this 5-digit number is known as the Class Number. The first digit still represents the term in which the class is offered:
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Class Number |
1xxxx = |
Winter |
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2xxxx = |
Spring |
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3xxxx = |
Summer |
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4xxxx = |
Fall |
What is a Combination Class?
In the Banner system,
a cross-listed class was a class that was taught by the same instructor on the
same dates, times, and location as one or more other class sections. In PeopleSoft, this type of class is known as a Combination Class. In the
printed schedule, classes like these will have COMB printed under the class
title along with the classes that are combined together. Example:
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LBR |
495 |
05 |
Special Topics |
3.0 |
SEM |
T |
# 7:00-9:45 PM |
SCC |
601 |
P Kalayjian |
63 |
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Literature, Class and Work |
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COMB IDS 330, LBR 495 |
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Why are the CRNs
being displayed in the printed schedule and Student Center when they are
supposed to be suppressed?
In the
Banner system, we were able to suppress the course reference number (CRN) so
that departments could screen or restrict the students who registered for
certain classes. Footnote 12 (FN12) was placed on the class section and
students needed to go to the department to get the CRN number in order to
register.
PeopleSoft does not have the functionality to suppress the Class Number (CN in
PeopleSoft) in Student Center. Since the CN can be easily retrieved in the
Student Center, there’s no reason to suppress it in the printed schedule. However, to continue to allow departments to screen and restrict students that
register for certain classes, FN12 will remain on the class section and students
will still be required to go to the department. But, instead of getting the CRN
of the class, the student would need to receive “department consent”. Consent is proved by the student receiving a Permission Number (PN) from the
department. This PN, along with the CN, will be required to register for the
class section that had the FN12.
In
addition, in the Banner system, when departments wanted to restrict certain
students from registering for certain classes, we were able to restrict students
from registering for classes via telephone (T.O.R.O.S.) and via the web (toroWeb),
which forced students to register in person. This was done by using the footnote
13 (FN13).
Since
registration will only be available by Web or in person, we will no longer need
to restrict registration via T.O.R.O.S. or toroWeb, and FN13 will no longer be
used. In fact, T.O.R.O.S. will no longer be available in the Fall of 2008, and
toroWeb will be replaced by MyCSUDH.
Why can’t
prerequisites be overridden by the department?
In Banner, we had the functionality to check prerequisites electronically
for specific classes. When students did not meet the prereq(s) for a class
that had their prereqs checked electronically, they had to go to the
department to show proof of meeting the prerequisite(s) and then the
department would “override’ the prerequisite hold” that was placed on the
student’s file.
In PeopleSoft, the functionality to check prerequisites electronically still
exists. However, there is no feature to override prerequisites. Instead, when a
student does not meet the prereq(s) for a class that has their prereq(s) checked
electronically, they will need to go to the department to get “department
consent”. As described above for FN12, proof of consent is shown by the student
receiving a Permission Number (PN) from the department. Both the Class Number (CN)
of the class section and the PN are required to register for the class.
What are
Permission Numbers or PNs?
In
PeopleSoft, Permission Numbers will be used:
- When a class
requires department consent. In this case, students will be required to
go to the department of that particular class to get approval to enroll
in that class. Approval or consent is shown by the department giving
the student a Permission Number or PN. This number can then be used in
addition to the class number to register for the class. Permission
Numbers can only be used once and expire when the regular registration
period ends. Students should still be
required to meet the class requisites prior to granting a PN.
- When a class
is set to check for pre-requisites electronically and the student has
not met the pre-requisite(s). The student will be required to go to the
department of that particular class to get approval to enroll in that
class, either by showing proof that the pre-requisite(s) was taken
elsewhere or that the pre-requisite was met by some other means.
Approval for meeting the pre-requisite(s) is shown by the department
giving the student a Permission Number or PN. As above, the PN can then
be used in addition to the class number to register for the class; it
can only be used once and expires when the regular registration period
ends. PNs also override class consent restrictions and all requisites.
Therefore, departments are responsible for carefully monitoring the
distribution of PNs to students. Distribution of PNs for each class
section will be based on the enrollment limits set for each section.
Departments can request additional PNs for a class through Admissions &
Records.
What are Late
Registration Permission Numbers or LRPNs?
Similar
to Late Access Numbers (LANs) used in Banner, Late Registration Permission
Numbers or LRPNs are numbers given by instructors to students to enroll in a
class during the late registration period. LRPNs can only be used once and
expire at the end of the late registration period. Unlike Permission
Numbers, the LRPNs override class requisites, enrollment limits, and
consent requirements, so instructors must monitor these closely before
distributing LRPNs to students. Instructors will have access to view their
LRPNs online.
What is a multi-component class?
In the Banner system,
a course that was taught in more than one mode of instruction (lecture/lab or
seminar/activity for example) was known as a multi-moded course. The different
modes of the course were scheduled separately (having their own section) but
shared the same course number. In addition, the course number included a suffix
on one of the sections, such as an “L” or “A”, so that the modes of instruction
could be differentiated.
Example: BIO 102 was
the lecture portion and BIO 102L was the lab portion.
In PeopleSoft, these
courses are known as multi-component courses. When the components of the course
are scheduled, they are also scheduled separately and share the same course
number, but do not have a suffix to differentiate between the
components. To help students identify which component is which, a new column
has been added to the printed class schedule that designates which component the
class section represents. All components of a multi-component course must be
taken concurrently because they are co-requisites of each other.
Example of a multi-component, lecture/activity course:
Why does the
printed University Catalog and other documents list developmental classes
differently then they are displayed in Student Center and in the printed
class schedule?
In PeopleSoft, the
system does not recognize leading zeroes in a course number as real numbers.
Therefore, it does not display the leading zeroes when a course number begins
with zeroes.
Examples: In the
printed University Catalog, ENG 088, ENG 099, MAT 003, MAT 009, MAT 010L, MAT
013, MAT 014, MAT 015 and MAT 016 are the same courses as ENG 88, ENG 99,
MAT 3, MAT 9, MAT 10L, MAT 13, MAT 14, MAT 15, and MAT 16 respectively in the
printed class schedule and in Student Center.
How will
students add classes once the term begins in PeopleSoft?
Students will be
directed to MyCSUDH for all services. Once they log in, they should be directed
to the Student Center to add classes, drop classes, search for classes and view
their schedule.
Will
students receive any type of training before they register for fall 2008?
We will provide
training to new students at New Student Orientation. All other students will
need to refer to the instructions in the Class Schedule or contact the
Registration helpline for assistance.
How will
students be informed of the changes?
We have provided
detailed instructions for students in the Class Schedules. We will also provide
instructions on the Admissions and Records website.
Student Financials
Will students be
able to pay online in Peoplesoft?
Students will be able
to pay their bill online through MyCSUDH by credit card or e-check.
Are fees assessed immediately?
Student fees are calculated after a student adds or drops classes when the student or a DH staff
member accesses the students account. For accounts that are not accessed on the
day of registration, the student fees are calculated in batch at night to speed
access to the correct account information in subsequent inquiries.
Can I pay before I register for classes?
CSUDH requires
payment only after you register for classes.
What type of payments do you accept?
We accept cash, personal checks, cashier’s checks and money orders. We also accept MasterCard, VISA, and Discover Card for payments.
Where do I go to purchase my parking Permit?
Parking permits are sold at the Cashier’s Office located in WH270 or at MyCSUDH.
Where is the
Cashier’s office located and what are the telephone numbers and fax number?
The Cashier's Office is located in WH270, telephone (310) 243-3812, fax (310) 516-4432.
How long will it take to clear a Financial Hold?
Financial Holds are cleared the day after we receive payment.
If I change my mind after I register, will my classes automatically be dropped?
No, students are not automatically dropped from classes. It is the student’s responsibility to drop classes.
Will I owe Financial Aid money if I drop after I receive the aid?
Yes, you may owe back Financial Aid money. Contact the Financial Aid Office regarding amounts owed.
When and how will my financial aid be disbursed?
All checks are mailed to your current mailing address. The first checks for the fall semester are usually mailed just before the semester begins. Any subsequent disbursements are mailed on Mondays & Thursdays.
I have not received my financial Aid Check.
You will need to come in and complete a stop payment form in the Student Financial office. It usually takes 2-3 days to reissue a check.
My job paid for my tuition. Who will get the refund?
A refund can only be issued in the name of the company or organization that paid the fees.
Financial Aid
Will the move to PeopleSoft have any adverse affect on Financial Aid awards?
No, not at all. PeopleSoft like Banner are processing systems that allow the Financial Aid Office to upload and process ISIR records, budget, award and disburse grants,
scholarships, loans and Federal workstudy to students.
Are continuing students being served by the Financial Aid Office for 2007-2008 or has all processing stopped?
All students without regard to their status are being served by the Financial Aid Office. We are processing in two operating systems; Banner for the remainder of 2007-2008 which includes Summer and PeopleSoft for 2008-2009 financial aid applicants.
Will Staff and Faculty be able to get aid information for applicants in Banner for 2007-2008 as well as new students whose information is in PeopleSoft for 2008-2009?
Yes. Banner functionality has not changed, nor will the ability to view student information via toroWeb or accessing Banner forms. New Fall 2008 applicant information will
be viewed in PeopleSoft on pages made available upon completion of the Financial Aid Training.
Have continuing
students received information from Financial Aid regarding the changes?
Yes. As we upload financial aid application data into PeopleSoft for continuing students, we are also sending written notification of the changes; what the student can expect and how and where to view financial aid data.
Is the Financial Aid Office experiencing any delays in retrieving financial aid application information for 2008-2009 PeopleSoft processing?
No. We are pleased to
report that we began uploading financial aid application data two weeks earlier
than we have in past years in the current Banner System. As of the first week
in March we have successfully loaded over 14,000 records.
In the past the Financial Aid Office was able to change home address and phone number information. Is that still the case?
No. Beginning 2008-2009 in PeopleSoft the Financial Aid Office will no longer be able to change address and phone information. Any student who is or ever has been
employed by the university including those who were/are Student Assistants or
earned Federal Work Study are directed to Human Resources for these changes. Students who are not employed are directed to the Registrar’s Office.
How will Summer financial aid awards be handled and in what system?
Summer awarding will remain in Banner and will be handled in the same manner the campus has become accustomed.
When inquiring about Departmental Scholarships, who should be contacted?
Inquiries can still be made to the Director of Financial Aid as well as the Scholarship Coordinator.
Because the Financial Aid Office is working in two computing systems, will service hours be affected?
No, there will no modifications to the hours of operation.
Will all Financial Aid information stored in Banner be converted to PeopleSoft?
No, it is not necessary to convert all data from Banner to PeopleSoft. Only data pertinent to 0809 processing will be converted. We will continue to have access to all
financial aid data housed in Banner via Brio query.
Who will be handling the Federal Work Study program for 2008-2009 in PeopleSoft?
The Work Study Coordinator will continue to serve as the person responsible for the program under the direction of the Director of Financial Aid.
Will students experience longer lines and telephone delays because of the new system?
February 18, 2008 was the first day the Financial Aid Office began serving students in both systems. A direct result of continual staff training enabled the office to function
effectively in two very different systems. There has been no notable increase
in phone calls or office visits.
How will students view their 2008-2009 financial aid information on-line?
Beginning March 11, 2008, students view financial aid information using the Student Center in PeopleSoft. A tutorial explaining navigation in the Student Center can be
viewed on the Financial Aid website beginning Monday, March 10, 2008.
Can students expect to receive their first disbursement for Fall 2008 during the first week of classes?
We are working diligently to ensure that balance checks are mailed to eligible students during the first week of classes.
Is it likely that there will be a delay in the awarding of University Scholarships?
No, the application deadline is Friday, March 28, 2008 and award notifications will go out by the end of May as they have in the past.
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