Management and Supervision
Certificate of Completion

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Program Description
Participants will learn specific management skills and techniques required to be an effective manager or supervisor and to increase their value to their organization and/or company. The courses will expose participants to the myriad of laws and regulations directly impacting their work as supervisors, managers and agents of their employer.

Location
All classes are offered at the Franklin Community Center at 850 Inglewood Ave. in Redondo Beach. Management and Supervision classes are convenient for people living and working in or near Los Angeles, Torrance, Long Beach, Carson, Compton, El Segundo, Palos Verdes, Manhattan Beach, Hermosa Beach, Redondo Beach, San Pedro, Hawthorne, Gardena, Lakewood, Paramount, Bellflower, Downey, Inglewood and other parts of the South Bay and Southern California.

What You Will Learn
Through this four course program, students will cover major topics of importance for the success of managers and supervisors in today’s workplace. Each class session will focus on “real world” situations, developing participant skills and techniques to effectively address workplace issues and concerns.

Who Should Attend
Current leads, supervisors, line and middle managers, as well as individuals seeking to position themselves as viable candidates for promotion into management.

Eligibility Requirements
This course is open to all students currently working in a management or supervisory capacity or individuals seeking knowledge to advance into a management or supervisory position.

Special Features
Courses are offered for Continuing Education Units (CEUs). Nationally recognized standards govern attendance requirements to earn CEU credit. A permanent record of attendance is established and students may obtain a copy of their transcripts by calling the Cashier’s Office at (310) 243-3812. Classes are offered at the Franklin Community Center at 850 Inglewood Ave in Redondo Beach (directions via Mapquest).

Certificate Requirements
A Certificate of Completion is awarded upon the successful completion of four required courses.

Classes may be taken in any order according to individual needs. The program can be completed within one semester.

Required Courses
Management & Supervision: Roles, Responsibilities and Functions
Legal Aspects of Management
Managing Performance and Change
Effective Communications

Costs
All materials are included with the course fee.

About the Instructors

Anne Laguzza, M.A., Human Resources Consultant with over 17 years of leadership development experience.

James D. Vigneau, SPHR, Human Resource executive and consultant with over 27 years of experience in the Human Resource field.

Courses

Management & Supervision: Roles, Responsibilities & Functions
.6 CEUs
This class will examine the varied functions of management and supervision. Student will learn and understand key management principles including the Hawthorne Effect, the Self-fulfilling Prophesy (Pygmalion Effect), and Three Key Principles of Management. Students will learn to use these and other approaches to effectively resolve conflict at an employee and organizational level, manage cultural and attitudinal diversity, and problem-solving approaches based upon the learned principles.

Legal Aspects of Management
.6 CEUs
This class will examine the legal aspects, requirements, and liabilities associated with workplace management and supervision. Student will be exposed to numerous practical scenarios dealing with discrimination, sexual harassment, employee safety and security, and their ability to work under such regulatory controls. Capitalizing on this knowledge, students will learn specific approaches to the selection interview process that can support greater success in interviewing and selecting potential employees. This course will satisfy the two hours of sexual harassment training required by the state of California.

Managing Performance, Time and Change
.6 CEUs
Students will examine and learn effective time management techniques, communicating and implementing workplace change, and effective approaches to employee performance feedback, coaching, counseling, and discipline.

Effective Communications
.6 CEUs
Students will gain an understanding of the principles of communication. Students will examine and learn effective communication techniques, approaches and strategies for communicating effectively in a dynamic work environment.

Schedule/Costs

For More Information
Babette Wald: bwald@lists.csudh.edu

To Register
Call 310-243-3741 or 877-GO-HILLS