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Touch Tone Registration is here!
T.O.R.O.S. -- COLLEGE OF EXTENDED AND INTERNATIONAL
EDUCATION TOUCHTONE REGISTRATION SYSTEM
Telephone Registration Systems (T.O.R.O.S.):
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| Registration |
(310) 243-2000
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Register
Add Classes
Drop Classes
Waitlist
Review your schedule
Check course availability
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Additional Telephone Information System Applications
Additional Telephone Information System Applications
| Financial Aid |
(310) 243-3647 |
Status of Application
Documents outstanding
Documents received
Loan processing
Check disbursement
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| Grade Reporting |
(310) 243-2308 |
Term Grades
GPA
Academic Standing |
Touchtone will be up between 6am-midnight, Monday-Saturday.
If you need additional assistance, you may select the option
to transfer to an operator during office hours.
Welcome to T.O.R.O.S., the Division of Extended Education
at California State University Dominguez Hills Touchtone Registration
and Billing System. During the Fall and Spring semesters,
you may register and drop courses by Touchtone up to the day
before the course begins. During the Winter and Summer Sessions,
you may register and drop courses only up to the day before
the session begins. Touchtone Registration for Extended Education
courses is available only to students paying in FULL at the
time of registration by credit card, and/or students with
approved Financial Aid Award from CSUDH. You may pay by VISA,
DISCOVER CARD, OR MASTERCARD. You will receive written confirmation
of your registration within seven days from the date of registration.
Failure to pay in full for your classes at the time of registration
may result in the immediate cancellation of your courses.
If a Third Party pays your fees, please call (310) 243-3741
to register and make payment arrangements. All continuing
students and students who have prior records at CSUDH are
eligible to register via Touchtone. If you are enrolling for
the first time at CSUDH, please call the Division of Extended
Education at (310) 243-3741 to register if paying by credit
card. First time enrollees may register by mailing their registration
forms to the address provided in the catalog or by faxing
their registration to (310) 516-3971. Access to grades and
GPA information is now available on a separate line. Please
call (310) 516-4308 to listen to your grades.
T.O.R.O.S. Checklist
- Read the information and instructions in your catalog.
- Note enrollment restrictions, prerequisite and co-requisite
requirements.
- Complete the Registration Worksheet before attempting
to register.
- Prepare a list of alternate sections in case your first
choice classes are not available.
- Call T.O.R.O.S. (310) 243-2000 from any Touchtone telephone.
- Change your PIN (for security reasons).
- Make your entries permanent before exiting the system.
Failure to do so will result in cancellation of your course
requests.
- Refer to the "Troubleshooting" section if you
encounter difficulty.
- Call back to add, waitlist, drop or review your schedule
at any time after registering for your courses.
- Check your account balance to confirm that your payment
has been received and credited to your account.
Student Identification Number (SID)
Your 9-digit Social Security Number is your Student Identification
number.
Personal Identification Number
Your personal identification Number is your birth date
(DDMMYY). For example, if you were born on April 12, 1972,
your initial PIN number will be 041272. You are urged to change
your PIN for security reasons and to keep your PIN in a safe
place. Do not write your PIN in your Class Schedule. You may
change your PIN by dialing T.O.R.O.S. and making the appropriate
selection at the main menu. The recorded voice will guide
you.
Holds
Students must clear holds at the appropriate office:
Admissions Hold:
Admissions And Records Office, SCC J-103
(310) 243-3600
Financial Aid Hold:
Financial Aid Office, SCC- 138A
(310) 243-3647
Financial Hold:
Cashier’s Office, SCC B-135
(310) 243-3812
Library hold:
Library, ERC B-226
(310) 243-3712
Billing:
Accounting Services
(310) 243-3803
Extended Education Hold:
Division of Extended Education
(310) 243-3741
Humanities/External Degree Hold:
Division of Extended Education
(310) 243-3741
T.O.R.O.S. Information
Making your Entries Permanent:
It is very important to make your entries permanent before
exiting T.O.R.O.S. Failure to so will result in cancellation
of your request(s).
Co-requisites:
Some courses require concurrent enrollments in laboratory
or activity sections as well as in lecture or seminar sections,
or concurrent enrollment in one or more other courses. Failure
to add/waitlist both or all co-requisites will result in being
dropped from your original request.
Enrollment restrictions:
Some courses are restricted to students in specific degree
programs, to specific class levels (e.g. seniors) or to certain
student levels (e.g. graduates).
Some departments may choose not to print course reference
numbers (CRN’s) in the Course Listing section of the
Class Schedule in order to screen students for eligibility.
Other courses may not be available through T.O.R.O.S. but
may be added with the instructor’s approval.
Students who are not eligible for restricted courses may
be able to obtain approval from the department in special
circumstances. A signature of approval must be obtained from
the appropriate department representative.
Time conflicts:
T.O.R.O.S. checks for time conflicts and will not allow
registration in classes meeting at the same time. Students
with permission from both instructors to enroll in classes
with time conflicts will need to register in-person.
Use this printable grid to plan your
classes and avoid time conflicts.
Full classes:
If you attempt to register for a class that is already
full, you will be given two options:
1) to check for open sections of the same course.
2) to place yourself on a waitlist for the requested section.
In order to secure a seat in the class, it is recommended
that you check for open sections first and register for an
open section, if any. If no open sections exist, you may wish
to place yourself on a waitlist for the full section of your
choice.
Cancelled classes:
If you register for a course that is subsequently cancelled,
you will receive written notification from the Division of
Extended Education and should register for an alternate class
or section as soon as possible. If you do not wish to enroll
for an alternate class, you will be automatically issued a
full refund for the canceled class.
Schedule adjustment/ Schedule review:
Remember, you may call back any time during the Registration
period to change or review your schedule. If you choose to
exchange one class for another, add the new class before dropping
the other class (unless you have reached the maximum enrollment
limit.)
11 STEPS TO REGISTER
| Step 1 |
Call T.O.R.O.S. @ (310)
243-2000 |
| Step 2 |
Press 6 for registration
information |
| Step 3 |
Press 1 to register for
classes |
| Step 4 |
Enter your 9-digit Student
I.D. Number (Social Security Number). |
| Step 5 |
Enter PIN (personal I.D.
number). Your PIN Number is your birth date (MMDDYY).
Example: 041272 (April 12, 1972). |
| Step 6 |
Press 6 for Extended Education
registration (including Winter Session) |
| Step 7 |
Press 1 to register or
drop classes, or 2 to review your schedule or 9 to return
to main menu.
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| Step 8 |
If you entered 1 in Step
6, select one of the following options:
- Press 1 to add (go to step 8) or,
- Press 2 to drop.
- Press 3 to make your entries permanent (REQUIRED
FOR ALL REGISTRATIONS AND DROPS).
- Press 4 to check course availability.
- Press 5 to list (review) your current schedule.
- Press 9 to return to main menu.
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| Step 9 |
Enter Course Reference
Numbers from your registration worksheet. T.O.R.O.S. will
announce the course and section. T.O.R.O.S. will prompt
you to enter additional course reference numbers, or enter
* and # to end this option and return to the previous
menu (1 to add, 2 to drop, 3 to make
your entries permanent and pay
by credit card, etc.).
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| Step 10 |
If the course is full,
Press 1 to Check for Open Sections or 2 to Waitlist.
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| Step 11 |
When you have entered all
your Course Reference Numbers, press the * key followed
by the # key to return to step 7. Press 3 to make your
entries permanent. Do not hang up without completing this
step. Failure to make your entries permanent will result
in the cancellation of your registration and in losing
all your entries. Stay on the line until the system completes
this step and confirms the courses you are enrolled in.
Once completed, press 1.
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| Step 12 |
If you have finished
adding classes, press the * key and the number 6 to go
back to the main menu. YOU MUST NOW PAY FOR YOUR COURSES
BY CREDIT CARD. FAILURE TO PAY IN FULL FOR YOUR COURSES
WILL RESULT IN THE IMMEDIATE CANCELLATION OF ALL YOUR
COURSE ENTRIES. To proceed, press 2
- To end this call at any time, press the * key fol
lowed by the 9 key.
- To return to the selections you heard at the beginning
of the call, press the * followed by the 6 key.
- To have a prompt or selection repeated, press the
* key followed by the 7 key.
- For menu help, press the * key followed by the 4
key at any time.
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Important Information:
Whenever you adjust your schedule, call back and review your
schedule. Verify your entries against your worksheet. Verify
your worksheet against the Schedule of Classes. You are responsible
for dropping any unwanted courses and ensuring that you are
properly registered.
Waitlist Instructions
Follow steps 1 – 6.
At step 7, press 1 to Register or Add.If the course is full,
you will hear:
Example: "TED 411, section 72, course request number
12345 is closed. To check for open sections of this course,
press 1. A waiting list is open for this course; there are
currently _ people on the waitlist. If you would like to be
put on the waitlist, press 2, otherwise press 3."
Press 1 to check for open sections of the course and register
for an alternate section if possible, to maximize your enrolled
units. If you decide to register for an alternate section,
follow steps 9 and 10.
If there are no available alternate sections or if you choose
not to register for one, press the * star key followed by
the # pound key to go back to the previous menu. You are now
back at step 8.
To waitlist your first choice section:
At step 7, press 1 to Register or Add. Follow Step 9.
Press 2 to Waitlist.
You will hear:
Example: " When you make your entries permanent, you
will be waitlisted for TED 411, section 72, course request
number 12345." Complete your registration and follow
step 10. You will not be on the Waitlist if you do not to
make your entries permanent.
Note: After the third invalid entry or if there are
system problems, you will be transferred to an operator for
help. For additional assistance, call the Registration help
line (310) 243-3741.
| Mon – Thu |
8am-8pm |
| Fri |
8am-5pm |
| Sat |
8am-1:30pm |
Credit Card Payment Instructions
Press 1 for Account Balance.
Select the term for which you would like billing information.
Enter your nine digit Student ID Number (social security number).
Enter your Personal Identification Number (PIN).
1. Press 1 to review your balance (the current account balance
will be spoken).
2. Press 2 to pay by credit card.
Select type of credit card you will use to pay:
3. Enter your credit card number (The number you have entered
will be spoken back for verification).
Press 1 if the number repeated is correct.
Press 2 if the number is incorrect and reenter the credit
card number.
4. Enter your credit card Expiration Date (The expiration
date you have entered will be spoken back for verification)
Press 1 if the expiration date repeated is correct.
Press 2 if the expiration date is incorrect and reenter
the expiration date.
5. Select the amount you wish to pay.
Press 1 to pay the full amount you currently owe.
Press 1 if the amount entered is repeated correctly.
Press 2 to enter a differ ent amount.
The system will place you on hold while your credit card
is authorized. The system will inform you that your credit
card has been accepted and will instruct you to hold while
your payment is applied to your account. If your credit card
is denied, you may start over with a different credit card.
(Note: you will need to contact your credit card issuer if
you wish to find out why your card has been denied.)
When the payment is applied to your account, the system will
indicate the remaining amount due for the account, if any.
Press 9 to exit the main menu.
Troubleshooting
Can’t access T.O.R.O.S.?
Check you are dialing the correct number. Are you using a
true touch tone telephone? Not all push-button telephones
are touchtone. Further, programmable telephones using the
"#" or "*" key in programming cause access
problems. Try another phone. To register while on campus,
you may use the campus pay phones or the courtesy phones located
throughout the campus.
T.O.R.O.S. not available?
Check date and hours of operation. If the system is not available
during scheduled hours, try again later.
Busy signal?
All lines are busy: Try again later.
Made a mistake?
Do not hang up: Wait for the recorded voice to prompt you.
Not able to register for a specific course?
Check for footnotes in the course offerings sec tion. The
course may:
1) be full. Select Option 4 to listen to alternate open sections
or place yourself on the waitlist:
2) be a duplicate section of a course in which you are already
registered;
3) have a conflict with another course in which you are already
registered;
4) be restricted to certain majors, class levels or student
levels;
5) require screening in the department (CRN may not be printed);
6) require one or more co- requisite sections.
Unable to get on a Waitlist?
Check to make sure course is closed. You may only waitlist
for courses that are closed or that are open with existing
waitlists.
HELPLINE
If you need assistance with registration, call (310) 243-3741
during the following hours:
| Mon – Thu |
8am-8pm |
| Fri |
8am-5pm |
| Sat |
8am-1:30pm |
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