Frequently Asked Questions (FAQ)
Coming on December 23, 2009: An all new toroMail powered by Google!
toroMail powered by Google FAQ
Q: When is this change going to happen and what do I have to do?
A: toroMail powered by Google is coming on December 23, 2009. At that time, incoming e-mail will no longer be delivered to your old e-mail account and will instead be delivered to your new toroMail powered by Google account. You do not have to do anything at this time. Further links and instructions will be provided in the coming weeks.
Q: What are the benefits to moving to the new system?
A: Students will get 7 GB of e-mail storage, attachments up to 20MB in size can be sent, and Google calendaring will be available.
Q: Will my e-mail address change?
A: Yes, your new address will be username@toromail.csudh.edu, where username is the same as the username you use to access MyCSUDH. For continuing students, your old address, username@cp.csudh.edu, will still be valid, and e-mail sent to that address will automatically be delivered to your new toroMail powered by Google account.
Q: How will I get to the new e-mail system?
A: You will be able to access your new toroMail powered by Google account through the MyCSUDH home page.
Q: I already have a Gmail account, so I don't need this one, right?
A: Wrong. The university sends important e-mails to your campus e-mail account, so you will need to log into your toroMail powered by Google account on a regular basis in order to see registration appointment times, financial aid awards, etc.
Q: Can I take my toroMail powered by Google account with me when I leave the University?
A: Yes. Your toroMail powered by Google account does not expire.
Q: Can I still access my old e-mail?
A: Yes, the old e-mail system will remain up for six months, during which time you will be able to access your old e-mail through the MyCSUDH home page.
Q: Can I move my old toroMail e-mail to my new toroMail powered by Google account?
A: Yes, an instruction sheet will be posted here in the coming weeks. You will use the Google Fetch tool to pull your old e-mail to your new toroMail powered by Google mailbox.
Q: Can I POP from my new account?
A: Yes, you will be able to POP your new toroMail powered by Google to a POP client. If you are already using POP with your current e-mail, you will have to change the configuration on your POP client to point to your new toroMail powered by Google account. Instructions for this will be posted in the coming weeks.
-- o --
See also toroMail FAQ [talks about the current toroMail system], IT Help Desk FAQ, and toroWiki.
Q: I can log into MyCSUDH/toroMail/Blackboard, but I can't log into the campus wireless network or the student computer lab network. What should I do?
A: Take your photo ID to the IT Help Desk in WH 370. Once your eligibility [enrollment] is determined, your lab/wireless account will be enabled.
Q: Is there a charge to CSUDH students to use the open access computer labs?
A: There is no charge for currently enrolled CSUDH students to use IT's open access computer labs. Associated Students, Inc. (ASI) provides generous grants that contribute to lab upgrades through the student technology fee. Labs cannot be used by persons who are not eligible.
See also Blackboard support.
