Accessing Port Information and Reporting Trouble with your Phone
Whenever you call a repair into x3800, you must provide the port number associated with the telephone instrument experiencing the problem. Each telephone instrument has a distinct port number. All telephone requests must include the port number(s) as well.
To access the port number, dial #*119 from the telephone that is experiencing the problem. A recording will say "cabinet 000 shelf 0 slot 00 circuit 00" (with different numbers). This information is essential.
In addition, if you do not know the telephone number of the telephone with problems, you may retrieve that information by dialing #*113.