QUALITY CERTIFICATION OPPORTUNITIES AT CSUDH
QUALITY CERTIFICATES AT CSUDH (see below)



California State University Dominguez Hills (CSUDH) in cooperation with the Los Angeles
Section 0700 can help you prepare for the ASQ Certification. CSUDH offers non-credit
refresher courses that are designed to aid the Quality Practitioner pass the ASQ professional certification examination. This certification is a recognized professional accomplishment
bound to enhance your career and personal marketability.

These refresher courses are offered on the Internet in the following five disciplines:

Courses

NBQA 701 Certified Quality Management/Organizational Excellence Exam Preparation Capstone
Course Description:
The course provides the student with a nine week in-depth overview of the American
Society for Quality (ASQ) Body of Knowledge surrounding the profession of Quality Manager.
It is designed to address each aspect in the detail needed to refresh the memory of the
Quality Manager aspiring to achieve certification. This is ultimately achieved by taking
and successfully passing an exam offered by ASQ twice annually.

Course Objectives:
1. Present comprehensive studies of the key elements of Quality
Management and relate these tools to the role of the Quality Manager.
2. Present a comprehensive overview of the requirements for effective management of the Quality Assurance Function including its role in supporting the organization's productivity control and improvement efforts. Provide the student with an understanding of key methods of Quality.
3. Prepare the student to pass the semi-annual ASQ Certified Quality Managers Examination.
4. Provide a capstone course in Quality Management to compliment three other Quality Management courses presented in the Master of Science, Quality Assurance course at CSUDH.
This culminates in a certificate of achievement in the field of Quality Management.

NBQA 702 Certified Quality Engineer Preparation Capstone
Course Description:
The course will serve as a review of the ten major elements of the American Society for Quality (ASQ) Certified Quality Engineer examination. This course is planned to be completerd just prior
to the ASQ examination scheduled each June and December. Sample questions for applications
and principles will be of a similar format as they appear on the ASQ examination.

Course Objectives:
1. Present a review of the major elements defining the body of knowledge
stipulated by ASQ for the Certified Quality Engineer examination.
2. Serve as a topical exposure to several of the courses presented by CSUDH Master of Science including areas of Statistical Process Control and Sampling, Design of Experiments, Reliability, Cost of Quality, Measurement (Metrology), Quality Management and Statistics.
3. Provide a capstone course in Quality Engineering to compliment three other Quality courses presented in the Master of Science, Quality Assurance course at CSUDH. Those who successfully complete the three-credit courses listed below and the non-credit NBQA 702 Certified Quality Engineer Refresher Course earn a "Certificate in Quality Engineering" from CSUDH Extension.

NBQA 703 Certified Quality Auditor Preparation Capstone
Course Description:
The course will serve as a review of the five (5) major elements of the American
Society for Quality (ASQ) Certified Quality Auditor examination.
I. General Knowledge, Conduct, Ethics & Audit Administration
II. Audit Preparation
III. Audit Performance
IV. Audit Reporting, Corrective Action, Follow-up & Closure
V. Auditing Tools and Techniques
This course is planned to be completerd just prior to the ASQ examination scheduled each
June and December. Sample questions for applications and principles will be of a similar
format as they appear on the ASQ examination.

Course Objectives:
1. Present a review of the major elements defining the body of
knowledge stipulated by ASQ for the Certified Quality Auditor examination.
2. Present a comprehensive overview of the standards, principles and techniques of
auditing. Provide the student with an understanding of key methods of Quality Auditing.
3. Provide a capstone course in Quality Auditing to compliment three other Quality courses presented in the Master of Science, Quality Assurance course at CSUDH. This culminates in a certificate of achievement in the field of Quality Auditing. Those who successfully complete the three-credit courses listed below and the non-credit NBQA 703 Certified Quality Auditor Refresher Course earn a "Certificate in Quality Auditing" from CSUDH Extension.

NBQA 704 Certified Reliability Engineer Preparation Capstone
Course Objective:
To provide the student with fundamental and some advanced theories of reliability
engineering. This Internet course is designed to assist the student in passing the
ASQ Certified Reliability Engineer (CRE) examination.

NBQA 705 Certified Software Quality Engineer Preparation Capstone
Course Description:
The course provides the student with a nine week overview of the American Society for Quality (ASQ) Body of Knowledge (BOK) surrounding the profession of Software Quality Engineer. This course is not intended as primary instruction in this subject. It is designed to refresh the memory of the Software Quality Engineer aspiring to achieve ASQ Certified Software Quality Engineer (ASQ/CSQE) status. This is ultimately achieved by taking and successfully passing the certification exam offered by ASQ's examination schedule. The ninth and final unit of this class is scheduled for completion during the week of the ASQ certification exam.

NBQA 706 Six Sigma Green Belt Certification Preparation Course
Course Description:
The course provides an introduction and an overview of the five major elements of the American Society for Quality (ASQ) Certified Six Sigma Green Belt examination. Students will gain an understanding of the fundamental concepts of Six Sigma improvement processes.

Six Sigma Green Belt Certification Prep Schedule

NBQA 707 Certified Quality Improvement Associate Preparation Course
Course Description:
The course provides both an introduction and a review of the three major elements of the American Society for Quality (ASQ) Certified Quality Improvement Associate examination. Students will gain an understanding of the fundamental concepts of Quality improvement processes. This certification is ideal for front line employees, such as customer service and administrative assistants, who interact directly with customers. Students will learn to project the organization's quality focused image while performing routine job activities.

NBQA 708 Certified Quality Process Analyst Examination Preparation Course
Course Description:
The course provides an introduction and an overview of the four major elements of the American Society for Quality (ASQ) Certified Quality Process Analyst (CQPA) examination. Students will gain an understanding of the fundamental concepts of the responsibilities for a quality process analyst.

NBQA 709 Certified Calibration Technician Examination Preparation Course
Course Description:
The course provides an introduction and an overview of the seven major elements of the American Society for Quality (ASQ) Certified Calibration Technician (CCT) examination. Students will gain an understanding of the responsibilities required for a calibration technician.
Please contact the Quality Office at 310-243-3352 for schedules. These courses can be refresher courses can be customized to suit individual or company schedules.

Certified Calibration Prep Schedule

CSUDH and ASQ Recognition
Each student will receive a Letter of Completion signed by the Dean of CSUDH Extended Education and the Section Chair of Los Angeles Section 0700 following successful completion of the capstone course. ASQLA will recognize the successful completion of each capstone course by awarding 0.1 Re-registration Units (RU's) per hour of classroom instruction. Reference to the Re-Certification Unit will appear on the Letter of Completion for each capstone course completed.

CSUDH Certificate Awards
CSUDH also offers Certificate Awards for students who complete three graduate level courses from the MSQA program and the appropriate capstone course. The student may take these courses through "open university" thus need not be enrolled in the MSQA program. Each student who satisfactorily completes a non-credit capstone course and the associated three graduate level credit courses from the MSQA program will be provided the following Certificate Award(s):

Certificate Award in Quality Management
NBQA 701 Certified Quality Management/Organizational Excellence Exam Preparation Capstone (n/c)
QAS 511 Quality Function Management and TQM (3cr.)
QAS 518 Quality Project Management and Productivity (3cr.)
QAS 527 Quality Measurement (3cr.) or QAS 526 Supplier Quality
Note: QAS 520 may be used as a substitute for QAS 526 or QAS 527

Quality Management Schedule & Costs

Certificate Award in Quality Engineering
NBQA 702 Certified Quality Engineer Preparation Capstone (n/c)
QAS 510 Advance Probability and Statistics (3cr.)
QAS 513 Statistical Quality Control and Sampling (3cr.)
QAS 514 Advanced Experimental Design (3cr.)

Quality Engineering Schedule & Costs

Certificate Award in Quality Auditing
NBQA 703 Certified Quality Auditor Capstone (n/c)
QAS 511 Quality Function Management and TQM (3cr.)
QAS 527 Quality Measurement (3cr.) or QAS 526 Supplier Quality
QAS 525 ISO 9000 and the Audit Function (3cr.)
Note: QAS 520 may be used as a substitute for QAS 526 or QAS 527

Quality Auditing Schedule & Costs

Certificate Award in Reliability Engineering
NBQA 704 Certified Reliability Engineer Preparation Capstone (n/c)
QAS 510 Advance Probability and Statistics (3cr.)
QAS 512 Reliability Engineering (3cr.)
QAS 513 Statistical Quality Control and Sampling (3cr.)

Reliability Engineering Schedule & Costs

Certificate Award in Software Quality Engineering
NBQA 705 Certified Software Quality Engineer Preparation Capstone (n/c)
QAS 510 Advance Probability and Statistics (3cr.)
QAS 513 Statistical Quality Control and Sampling (3cr.)
QAS 523 Software Reliability (3cr.)

Software Quality Engineering Schedule & Costs

Certificate in Service Quality Assurance
Students who complete the four required courses for the Master of Quality Assurance --
Service with a cumulative GPA of 3.0 (B) or better will receive a Professional Certificate
issued through the California State University, Dominguez Hills Division of Extended Education. Admission to the University is not required, but a bachelor's degree which includes some probability and/or statistics is a requirement. Exceptions to this requirement can be approved by the MSQA program coordinator, at (310) 243-3880.

Courses required for the Certificate in Service Quality Assurance

Quality Function Management & TQM (3) QAS 511
Statistical Quality for Service Professionals (3) QAS 530
Customer Satisfaction& Quality Assurance (3) QAS 531
Q A for the Service Delivery Process (3) QAS 532

FEES & SERVICE CHARGES RELATING TO CAPSTONE COURSES

Fees are set and collected in accordance with established University policy.
At the present time the student course fees are as follows:

QAS Courses (via the Internet) $795
NBQA (Capstone) Courses $350 (via the Internet)

Further information may be obtained by contacting the University by telephone or e-mail.

Telephone: 1-310-243-3880 (MSQA office)
email: msqa@csudh.edu