FAQ – Information Security Incident #2008-08-14
The IT Security Office at
California State University Dominguez Hills has compiled this list of frequently
asked questions to assist users with inquiries into the 2008-08-14 computer security incident. This
document will provide factual information to people affected by the incident.
- I have reviewed the web site incident details and I
still have questions. Who can I contact?
Answer: For additional
assistance, call 310-243-2305 and leave a message, or fill out the inquiry
form on the CSUDH web site
- Does that mean that someone could have looked at or
changed my class schedule or transcript information?
Answer: The main student records and registration
database was not on the compromised computers so the perpetrator(s)
have access to transcripts or class schedule information.
- What can I do to protect myself if my personal
information was on the laptop and the perpetrator(s) did access my
Answer: Visit the
State of California Department of Consumer Affairs Office of Privacy
Protection for helpful information about protecting your identity.
- Is my information still at risk from another
Answer: Computer security is a high priority on our
campus. We have taken several preventative measures to increase security and
will continue to do so in order to keep pace with any new threats that
emerge in the future.
- Does obtaining a credit report affect my credit
Answer: According to the
Experian web site, personal inquiries do not affect a person’s credit
- Will the University pay the fee for me to receive a
credit report if I decide to purchase one?
Answer: Thanks to federal law that went into effect on
December 1, 2004, Californians and residents of other states can get
one free credit report a year from each of the three national credit
- Do I need to obtain a credit report from all three
agencies or is querying one sufficient?
Answer: Please visit the web sites for each of the
three national credit bureaus:
Trans Union, to obtain an answer to this question, or call 310-243-2305
for information about setting credit file alerts and getting reports from
all three bureaus.
- If I see something suspicious on my credit report,
Social Security report, or credit card or banking statements, who should I
contact to investigate the activity?
Answer: The California Attorney General’s Office web
site has some helpful hints on what to do if you suspect identity theft.
The State of California
Department of Consumer Affairs Office of Privacy Protection also has various
tips for assisting in this process. Visit their site regarding identity