Info for Students

Bookmark this page and visit it frequently. More resources and information will be added as they become available.

CSUDH remains committed to your academic success. However, the health and safety of our community is the top priority, which is why the university has instituted specific measures to minimize exposure.

 KEY STUDENT UPDATES

View a list of all updates, from most to least recent.

Students should check their email and Blackboard for instructions from their professors, and work with professors directly on class-specific questions and concerns.


FAQ and Useful Links

Use the search function to find information quickly.

  • Academic Advisement and Support

  • What if I get sick with COVID-19 and can't complete my courses this semester?

    Per the Incomplete Grade policy: a grade of Incomplete may be assigned if a student is unable to complete a definable portion of course work and indicates that there is still a possibility of credit upon completion of this work.

    Students are allowed up to one year to complete the outstanding coursework.

  • Advisement

    Academic advisors are working remotely. Contact information for all university advisors can be found on the online advisor hub. This includes:

    • All College advisors
    • EOP academic advisors
    • ETE advisors
    • TRIO advisors
    • Multicultural centers advisors
    • Academic Affairs Office of the Provost Advocate
    • University Academic Center academic advisors

    Please visit the University Advisement Center contact page for hours of operation, information about the Virtual Call Center, and advice for how to schedule a Zoom appointment.

  • Tutoring and Writing

    The Toro Learning & Testing Center is operating remotely. Visit the TLTC website for operating hours and tutoring schedules. Spring 2020 tutor course areas include:

    • Math
    • Science
    • Arts and Humanities
    • Natural, Behavioral, and Health Sciences
    • Computer Science

    The Writing Center is also operating remotely and will be offering individual online appointments and email tutoring services.

  • GWAR Suspension

    The GWAR requirement has been suspended for students graduating in Summer and Fall 2020.

    Any student graduating in a semester in which the GWE is not offered because of the COVID-19 pandemic is exempt from the GWAR. This means that as of now, any student that is graduating Spring 2020, Summer 2020, or Fall 2020 will not be required to satisfy the GWAR in order to graduate.

    For FAQ regarding GWAR and additional information, visit the Toro Learning and Testing Center website.

  • Career Center

    The Career Center is operating remotely, and transitioning all appointments and workshops to Zoom for the remainder of the semester.

  • Request for Withdrawal

    Submit a completed Spring 2020 Request for Late Withdrawal (W) or No Credit (NC) form to the Registrar's Office (admit@csudh.edu) by the June 1, 2020 deadline.

  • Important Dates and Deadlines

    • Spring 2020 Intersession Registration: March 9-May 20
    • Summer 2020 Registration: March 16-July 10
    • Request for withdrawal: June 1
    • Fall 2020 Registration: April 20-August 23
    • Last Day of Scheduled Classes: May 8, 2020
    • Final Examinations: May 9-15
    • Commencement postponed. Updates will be available on the Commencement website.

    See the 2019-20 Academic Calendar [PDF] for more information.

  • Fall 2020 Class Schedule

    The Fall 2020 Class Schedule is now available online at: https://www.csudh.edu/class-schedule/fa20/

    Registration for the Fall 2020 semester begins on Monday, April 20, 2020.

    If you have any questions regarding:

    • the website or are having problems with a link, please email Yvette Nava
    • a particular office or department, please contact that office or department
    • the classes/courses offered, please contact the appropriate academic department or program
  • 2020-2021 University Catalog

    The 2020-2021 University Catalog is now available online at csudh.edu/university-catalog.

    If you have any questions regarding:

    • the website or are having problems with a link, please email the Office of Academic Programs at creview@csudh.edu.
    • a particular office or department, please contact that office or department
    • the classes/courses offered, please contact the appropriate academic department or program
  • Community Standards

    As you are aware, university support services and classes have moved to alternative and virtual delivery. During this time, the Office of Community Standards would like to remind all CSUDH students of your responsibility to maintain and uphold our campus community values as stated in the Student Conduct Code Title 5, Article 2, Section 41301.

    The University is committed to maintaining a safe and healthy living and learning environment for students, faculty, and staff. Each member of the campus community should choose behaviors that contribute toward this end. Students are expected to be good citizens and to engage in responsible behaviors that reflect well upon their university, to be civil to one another and to others in the campus community, and contribute positively to student and university life.

    Although you may not have on-campus interaction with faculty, staff, and other students during this time, in our virtual community you are still expected to engage in a respectful manner that promotes a high regard for academic integrity, professionalism and overall good community membership. Even in this remote state of operating, if the Student Code of Conduct is violated in any way, The Office of Community Standards will address these issues accordingly as outlined in Executive Order 1098.

    Thank you for doing your part in upholding the University's student standards as we all navigate this new virtual learning environment for the remainder of the semester.

    If you have any questions in regard to the information that was presented in this email, please feel free to contact Dr. Zack Ritter, Interim Associate Dean of Students, at zritter@csudh.edu or Dr. Jamie Purnell, Associate Director of Community Standards, at jpurnell@csudh.edu.

  • Summer and Fall 2020 FAQ

  • Is it a good idea to take a leave of absence in Fall 2020?

    Students are encouraged to continue with their course of study, but that may be difficult due to personal circumstances. Students considering a leave of absence should connect with an academic advisor (GE and/or major) to explore options.

  • Will tuition be reduced for Summer and Fall 2020?

  • What are the different methods of instruction? Will Fall 2020 courses be marked as such on the Class Schedule?

    CSUDH schedulers are working on providing a common set of terms and what they describe, and also how to best share this information with students.

    Faculty are also currently deciding the best modality for their fall courses. Once those decisions have been made, they will communicate to students the nature of the class structure. This will take several weeks to complete.

  • With classes being delivered online, will class size increase?

    Probably not. Class size limits are based on the teaching, learning, and subject matter involved in the course, not just the size of a physical classroom. However, new sections will be opened based on demand.

  • How can I complete a course-required internship?

    Departments are aware of this concern and are actively working on this problem. Students should connect with their major department and advisor to discuss and explore options.

    Virtual internships are still available in some industries, and SLICE and the Career Center will continue to work with the colleges to support internship efforts in 2020-21. Handshake employers are still posting internships, in virtual environments, with over 700 postings to date.

  • Will housing be open to students who need it in Fall 2020?

    CSUDH expects to open housing to students in need in Fall 2020. If you still have questions on housing, please contact housing@csudh.edu.

  • What considerations are being made for international students in Fall 2020?

    Administrators are looking into how best to provide students geographically outside of the U.S. the best conditions for their academic success.

    The plan is to identify those students abroad, connect with their faculty, and liaise with colleges and Academic Technology to identify challenges and provide productive solutions for online learning.

    Administrators will also be working with CSUDH Housing to meet international students' needs in this area. President Parham has noted that some facilities, including housing, will be open in Fall 2020.

  • What should I do if my instructor is not responding to me?

    Students who don't hear back from their instructors should next contact the chair of the relevant department. If there is still no response, contact the associate dean of the college.

  • Is there a way to pay tuition online without paying a processing fee?

    You can continue to make online payments at my.csudh.edu with electronic checks (e-checks) to avoiding paying the processing fee. To pay with an e-check, go to my.csudh.edu to provide your bank routing number and account number. It's fast, simple, convenient, and secure.

  • What resources are available for students with limited or no Internet access?

    IT has been making individual MiFi devices available for use to those who have challenges connecting to the Internet. IT is also seeking more broader regional partnerships that might also help address this issue. Another possibility for Fall 2020 is WiFi access on campus parking lots.

    The campus will also continue to provide laptop loans to students in need, with safety protocols followed to mitigate health risks.

  • Will CSUDH update the LMS Blackboard, or improve the Blackboard mobile app?

    The university has recently completed an extensive LMS review through the Senate Academic Technology Committee. The committee has decided to move CSUDH to the Blackboard Ultra platform. The virtual capabilities of Canvas will be provided, as well as a series of additional components.

    With the more recent Blackboard Ultra platform releases, there have been some significant upgrades to the Blackboard Mobile App. Users can also expect some better integrative links with the University Toro Mobile app over the coming term.

  • Campus Services and Facilities Updates

  • Should I wear a mask on campus?

    Yes. All California residents are required to wear a mask in public and maintain social distancing. This is also advised by the Centers for Disease Control and Prevention (CDC). For more information, visit the CDC website and watch a video explaining how to make a homemade mask.

  • University Library/Returning Borrowed Books

    The library building is closed for health and safety reasons, and to enable the university to maintain continued sanitation measures.

    More updates will be posted on the Library website.

    Librarians and library staff are available via chat, email, and text to support and assist students with their resource needs. Assistance and resources available online.

    Beginning May 26, 2020, the Library will open two drop carts so that students can return books through a contactless system. Check the Library blog for more information and for other book return options.

    California State University Libraries Response to COVID-19

    The 23 California State University (CSU) Libraries are providing expanded support for our students and faculty as we move to a virtual instruction environment. While some steps are purely local, two critical measures result from a system-wide collaboration:

    • provision of a rich array of expanded, full-text databases and
    • an extension of library circulation due dates for library materials (books, media, hardware, and more) and dismissal of library fines for continuing students, faculty, staff, and community users.

    Your local CSU Library is engaged in expanded virtual teaching and research support (digitizing collections, equipment lending, online instruction or research help, and more). See the links above for more information from your specific campus library regarding services or how to safely access or return materials.

    View the full CSU Library statement.

  • Toro Computer Lab

    The computer lab on the first floor of the Library (LIBG-149) is currently closed. Laptop check-out is available to students at https://techloaner.csudh.edu/. Alternative ways to support students' technological needs are under consideration and announcements will be made soon.

  • Technology Resources/Laptop Loaner Program

    • Hundreds of laptops have been made available for check-out by students, faculty, and staff through the Technology Loaner Program. Additional equipment will continue to be added over the coming weeks to address critical university instructional and operational needs.
    • A designated drive-up collection has been created for technology distribution to maintain social distancing. Instructions for collection will be emailed to those who who made a tech loan reservation.
    • To set up various secure connectivity and access, as well as find links for software application access, visit: www.csudh.edu/alert/technology-resources.
  • University Housing

    While a significant number of residents in University Housing have already relocated during this crisis, we strongly encourage the remaining residents to return to their permanent homes to complete their virtual coursework for the remainder of the spring semester. Please consult with housing personnel if you are unable to relocate to a permanent home.

    • Residents with limited or no options to leave campus will be permitted to continue living in University Housing, and we welcome them to continue residing there.

    University Housing will email residents with checkout instructions and additional details.

  • Loker Student Union

    The Loker Student Union is closed until further notice. This includes the Toro Food Pantry and dining services.

    The University Bookstore is now on online order fulfillment only.

  • Will I be able to return the textbook I rented from the bookstore?

    Yes, but students do not need to visit campus.

    Students who rented a textbook from the bookstore will receive an email on/or around May 1 with instructions on how to return with a pre-printed shipping label.

    Note: the email will look like a typical "rental return reminder" do not ignore. The email will be sent to the address the student used for their rental account. If a student does not receive an email, they should check their other email accounts or check their SPAM/JUNK. If they still do not see one, they can email the bookstore at: csudh@bkstr.com or bookstore@csudh.edu.

  • Toro Food Pantry/Basic Needs Program

    Students in need can apply for CalFresh benefits, which are used instead of money at grocery stores and markets. For more information about how to apply, visit CSUDH's CalFresh website.

    For more information about where to find free food in the South Bay, visit the Basic Needs website.

    LAist also posted a list of free food and financial resources. The posting of this link is meant to provide resources for those affected by COVID-19 and does not constitute or imply an endorsement by CSUDH.

  • Student Health & Psychological Services

    • The Student Health Center is providing tele-medicine and tele-health services to students Monday through Friday from 9 a.m. - 5 p.m.
    • Except in an emergency, students must call the health center (310) 243 3629 before coming in for an appointment, and must adhere to strict social distancing measures. In-person appointments are available during the hours of 9 a.m. - 1 p.m. Monday through Friday.
    • Psychological services, including counseling, are now exclusively provided online or over the phone. Call (310) 243-3818 for more information.
    • If students feel very ill (i.e. high fevers, shortness of breath) they should go to the nearest hospital or urgent care. Please know that these kinds of severe illnesses can only be managed by facilities that can deliver the highest level of care, and that only such facilities can currently and reliably perform COVID-19 testing.
    • People with less severe symptoms should treat themselves at home, with over-the-counter medicines. People who are not sure if they should see a doctor, should call their own physicians; students may also call the Student Health Center at (310) 243-3629.
    • Additionally, students should be aware of the following low-cost/no-cost medical facilities near campus where they can seek medical care when the Student Health Center is not available to meet their needs: Harbor-UCLA Medical Emergency Room & Urgent Care: 1000 W. Carson St, Carson, 90502 2) South Bay Family Health Care Center, 742 W. Gardena Blvd, Gardena, CA, 90247 Call (310) 802-6177 for an appointment.
    • For more information, visit the Student Health & Psychological Services website.
  • Financial Aid/Emergency Grant Fund

    The Financial Aid office staff are working remotely. Please get in touch by emailing finaid@csudh.edu with your first and last name, CSUDH ID number, phone number, and your questions. You may also call (310) 243-3691.

    Students who are struggling financially may apply for an Emergency Grant Fund. Students deemed eligible may be awarded between $250-$1000. For more details, view the Emergency Grant tab on the Financial Aid website.

    CSUDH Basic Needs has also compiled a list of financial resources [PDF] for students in need.

  • CARES Act/Federal Emergency Financial Aid

    Visit the CARES Act page for detailed information about Emergency Financial Aid Grants (different from CSUDH Emergency Grant Fund).

  • Student Financial Services and Cashier's Office

    Student Financial Services staff will be working remotely. Please contact sfs@csudh.edu for both student account and cashiering assistance.

    The Cashier's Office will not accept deposits or payments at the windows until further notice. Following are available options to accommodate these services:

    • Student fees may be paid online, or via check mailed to: CSUDH Student Financial Services (SFS), Welch Hall B-270, 1000 E. Victoria St., Carson, CA 90747;
    • There is a dropbox located outside to the left of the Student Financial Services Office entrance on the second floor of Welch Hall B-270 for check deposits or student fee payments;
      • Departments must include the signed Deposit Transmittal Form with the check to be processed for deposit;
      • Student fee payments shall be made via personal check, cashier;s check or money order. Do not leave cash in the SFS dropbox, and please include a written note with your check or money order identifying the student's name, CSUDH ID number and contact information.

    Special arrangements for essential cashiering services may requested via email to sfs@csudh.edu or by calling (310) 243-3780.

    Please note: Effective immediately, in an effort to increase security of student accounts, the University has disabled the ability to enroll or make changes to direct deposit bank accounts.
    Please be advised that the Student Financial Services department does not have access to review direct deposit bank information, and will not be able to verify related information. If you are unsure about the validity of the bank account used for direct deposit purposes, it is recommended that you disable this feature online by selecting the "Withdraw from Direct Deposit" feature in this portal. Any refunds due to students will be mailed by check if the direct deposit feature is disabled.

    Student Financial Services questions other than verifying bank account information may be directed to sfs@csudh.edu.

    If you are a recipient of phishing information, please contact Information Technology at ISO@csudh.edu

    Student Fees Policy

    For more information about the mandatory student fees policy, please read the May 15 memo [PDF].

  • Athletic & Recreational Facilities

    The university's athletic and recreational facilities are closed until further notice.

  • Additional Information and Resources:

  • Associated Students, Inc. (ASI)

    ASI has collated an online list of academic, logistical, and technical resources for students affected by COVID-19.

  • Summer Session 2020

    Summer session will not be delivered via face-to-face instruction. Courses will be delivered via alternative instruction.

  • Fall 2020 Admitted Students

    Several deadlines for admitted students have been extended:

    • Deadline to submit the Intent to Enroll Deposit and Register for New Student Orientation: June 1
    • Deadline to apply for Housing: June 1
    • Deadline to complete Directed Self-Placement: June 1 (only applies to first year students)

    For more information, visit the Future Students FAQ website.

    The CSU has temporarily suspended the standardized testing requirement (ACT/SAT) for the 2021-22 academic year. Get full details in the April 17 press release [PDF].

  • Parking Passes

    Parking Services will issue pro-rated spring semester parking refunds to students in response to the COVID-19 disruption of in-person, on-campus instruction. For full details, visit the Parking Services website.

    Thank you for your patience as we developed a policy and procedure to conduct refunds in the most efficient manner.

  • Extended Education

    If you are enrolled in a course or non-credit training program through Extended Education, please contact the Extended Education Registration Office or your specific program's office for updates or questions.

  • Commencement

    Without a doubt, Commencement is the most important event of the academic year, and not celebrating this milestone in our seniors' lives is something no one wants to imagine.

    A Grad Celebration Week was held online for the Class of 2020 from May 11-15. Until further notice, the in-person Commencement ceremonies and celebrations originally scheduled for May 2020 will be postponed. Visit the Commencement website for more information.

  • Information for Student Workers

  • Can student workers continue working?

    Student workers are considered employees. If their job can be done remotely and work exists for them to do, they can continue in their position.

  • Am I eligible for unemployment?

    Unemployment Insurance (UI) is an employer-paid program that provides partial income replacement when you become unemployed or have your hours reduced and meet all eligibility requirements. You may be eligible for unemployment. Please visit the EDD website and apply.

    You will be asked to create an online account with a login ID and password. You will need to provide your personal information and your:

    • Last employer information including company name, supervisor's name, address (mailing and physical location) and phone number.
    • Last date worked and the reason you are no longer working.
    • Gross earnings in the last week you worked, beginning with Sunday and ending with your last day of work.
    • Information on all employers you worked for during the past 18 months, including name, address (mailing and physical location), the dates of employment, gross wages earned, hours worked per week, hourly rate of pay, and the reason you are no longer working.
    • Notice to Federal Employees About Unemployment Insurance, Standard Form 8 (former federal employees only).
    • DD 214 Member 4 copy (ex-military only).
    • Citizenship status, and, if you are not a US citizen, information from your employment authorization document.

    The decision of your eligibility and the amount you may be awarded is made by EDD from the information you provide them.

    Due to the impact of COVID-19, EDD made the following temporary exceptions for all Unemployment Insurance claims until further notice:

    Waiting Period - The 7-day waiting period is waived for claims beginning on or after January 19, 2020. After you submit your first two-week continued certification, you will be paid for the first week of your claim.

    Work Search - You are not required to look for work each week to be eligible for benefits.

  • Can I borrow office items for use at home?

    You may borrow certain items from your office which will help you perform your job from home.

    To do this, complete the COVID-19 Property Loan form [PDF] and forward it to your supervisor, who will approve and submit it on your behalf. Your emailed submission to your supervisor will serve as signature of the form.

    After your form is processed, you will receive an email with a date for when you can return to campus to collect your items. You may not return to campus until you are provided with this return date via email.

    Contact your supervisor if you have questions.

  • Are student workers eligible for paid administrative leave?

    Student workers who cannot work remotely, and who are not on-campus essential staff, will continue to get paid for the number of hours they were previously scheduled to work through April 5, 2020. These student workers should enter the same amount of hours on the timekeeping system that they were approved to work for prior to the leave. Supervisors must keep track of those hours on a spreadsheet. The hours will not be charged against the allotted 256 hours of paid administrative leave.

    As of April 6 student workers can use their 256 hours of paid administrative leave until the end of the Spring 2020 semester. Then, they will be able to use the Families First Coronavirus Response Act (FCRA) allotted hours. More information on this will be available soon.

  • Where do student workers pick up paychecks?

    In an effort to further maximize social distancing and reduce large gatherings on campus, CSUDH will be mailing all live paychecks to CSUDH employees and student assistants effective April 1, 2020 to the mailing address we have on file. This applies to live paychecks that were not collected on or before March 30, 2020.

    If the mailing address is not available, it will be mailed to the employee's home address on file. CSUDH will continue to mail live paychecks until normal campus operations resume when paychecks and direct deposit stubs will be distributed through departments. Please be sure your mailing address is updated in the MyCSUDH portal.

    Employees are also encouraged to sign up for direct deposit by submitting the completed Direct Deposit Form [PDF]to Payroll Services via mail or in-person. Payroll Services will be open with limited hours, and those who prefer to drop off forms in-person should contact Payroll Services at payrollservices@csudh.eduto make arrangements. Please do not email this form as it contains confidential information that should not be sent via email for security purposes.

    Questions regarding paycheck distribution may be addressed to sfs@csudh.edu or by calling 310-243-3780.

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