CARE Team: Frequently Asked Questions

What should I expect when I file a CARE alert?

Upon receipt of a CARE referral, the CARE Team will review the information provided and strategize the best way to follow up. Individuals who make a referral may be contacted by a representative of the CARE Team for more information or clarification. Depending on the circumstances, that individual may not receive specific information about how the CARE Team plans on responding to their referral.

Examples of responses may include the following:

  • The CARE Team may determine that there is no need for further action but will monitor the situation and concerns.
  • A CARE Team representative will circle back around to the referral source and provide suggestions and ways to respond to the concerning behavior.
  • A CARE Team representative may reach out to the individual of concern directly to provide support and resources.

If the situation requires immediate action, such as situations where the individual is an immediate threat of harming themself or others, the CARE Team may coordinate with the CSUDH Police Department to assist in the response.

Are referrals to the CARE Team confidential?

The CARE Team will take reasonable steps to maintain the privacy of those who make a referral, if requested. If the circumstances don’t allow privacy to be maintained, this will be discussed with the person making the referral. On occasion, the nature and context of the report may make it easy for the individual to speculate the reporting source.

How do I know if a concern is a CARE Team issue or should be handled by other campus resources?

You do not have to make that determination on your own. The CARE Team is a multidisciplinary team from members across campus. The most important step is that you report the concerning behavior. If another campus resource is more appropriate, the CARE Team will refer the individual and handle the transfer of information.

What number should I call after hours?

In on-campus emergency situations, call University Police at (310) 243-3333 or 911 from any university phone.