Troubleshooting

Troubleshooting

I don’t know my student ID

Your student ID number (Toro ID) is located on the top left corner of your admissions email and all emails sent to you. If you need assistance, please contact the Office of Admissions at (310) 243-3645 or admissions@csudh.edu.

I don’t know my ToroMail or MyCSUDH username

If you have not retrieved your MyCSUDH username or ToroMail, please watch the tutorials. 

I can’t enroll in DSP on Blackboard.

Follow the instructions provided. If you find that you still cannot enroll, submit a ticket to Request Support or call (310) 243-3176.

I’m attending NSO and I haven’t completed DSP yet.

What should I do? You should still attend NSO, but if at all possible complete DSP prior to arriving. If you arrive at NSO without completing DSP, you will not be able to select your fall English composition course, and you may be placed in a course that is not the best choice for you. You can still complete DSP after NSO, but composition classes fill up quickly and the course you want may be full if you try to enroll at a later date.

I completed the DSP survey at the last minute.

Can I still enroll in my chosen composition course at NSO? YES. However, be sure to take a printout or screenshot of your selected composition course with you to NSO so advisors can help you enroll in the correct class. Your course recommendation and selection will pop up once you have completed the DSP survey in Blackboard.