Cancellation Policy

  • To cancel your application, please log into the Housing Portal to do so. The "Cancel Application" option is located in the top right corner of the Application screen. This ensures that charges are removed from your account and allows University Housing to offer the space to another applicant.

  • If your admission to the University is revoked or you decide not to attend CSUDH, you must still log into the Housing Portal to cancel your application. Changes to your admission status, disqualifications, or decisions not to attend are NOT an automatic cancellation of your Housing contract.

  • After you have made an initial payment, you must notify University Housing Services of your intent to cancel as well as cancel your application through the Housing Portal. Your cancellation must be made at least 30 days prior to the beginning of the semester to avoid any penalty charges. It is advised that you contact University Housing Services to verify that your cancellation has gone through and been received.

  • Following this cancellation process will assure that you receive any refunds due to you. If you have paid by credit card, please do not obtain a charge-back (asking the credit card company to stop or reverse a payment). This may result in additional charges to you and in having a hold placed on your student account.

  • If you are a CURRENT University Housing resident and wish to cancel your Contract, you are required to give us at least 30 days' advance notice. To give your 30-day notice, please submit a Room Change Request and select the Room Checkout option.

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