Cancellation Requests

  • To cancel your application, please log into the Housing Portal to do so. Open the application for the Term you wish to cancel and then click the "Cancel Application" link, which is located below the navigation bar, on the right side of the Application screen. (Make sure to go past the "Welcome" page of your application or the cancellation link will not be visible.) This ensures that charges are removed from your account and allows University Housing to offer the space to another applicant.

  • If your admission to the University is revoked or you decide not to attend CSUDH, you must still log into the Housing Portal to cancel your application. Changes to your admission status, disqualifications, or decisions not to attend are NOT an automatic cancellation of your Housing contract.

  • After you have made a deposit or room fee payment, you MUST notify University Housing of your intent to cancel as well as cancel your application through the Housing Portal. Your cancellation must be made at least 30 days prior to the beginning of the semester to avoid any penalty charges. It is advised that you contact University Housing to verify that your cancellation has gone through and been received.

  • Following this cancellation process will assure that you receive any refunds due to you. If you have paid by credit card, please do not obtain a charge-back (asking the credit card company to stop or reverse a payment). This may result in additional charges to you and in having a hold placed on your student account by Student Financial Services. Refunds are processed by Student Financial Services and may take 4-5 weeks from your cancellation date to be received.

  • If you wish to cancel your License Agreement AFTER you've officially checked into Housing and/or you are a current Housing resident, please refer to your License Agreement for the specific conditions you must meet in order for your cancellation request to be approved, and send an email to to inquire about the License cancellation process. 

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