I am receiving one of the following login/password error messages. What should I do?

Common MyCSUDH messages:

  • "Please Contact your system administrator"
  • "Your Username and/or Password are invalid"

Common Blackboard messages:

  • "Could not login. Valid authentication credentials were not provided            

Common Toromail messages:

  • "Authentication Failed"

Common Computer Lab Machine messages:

  • “Unable to login”

If you are receiving one of the above messages, please attempt the following steps.  If this does not resolve your concern, please open a help request ticket by visiting https://csudh.service-now.com/.

Step 1: Password is out of sync with the application/resource:

  • Visit DHNET Password Management to reset your password
  • If you are still unable to log-in, proceed to Step 2 below.

Step 2: You currently do not have permissions needed to login to this application


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How do I connect to campus Wi-Fi?

Connect to the GoToros-guest network from your device

  • Open wireless network
  • No username or password required
  • No configuration needed
  • Easy access

Need Help?  Bring your device to the IT Helpdesk for assistance

  • Our friendly and knowledgeable staff is located in two convenient locations:
  1. Welch Hall - WH 370B
  2. South Library - Library circulation desk


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How do I register for a class?

Review the Admissions & Records Registration page.


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I am registered for a course, but it does not appear on Blackboard

Log a help request by visiting https://csudh.service-now.com/.

NOTE:  In the request description field specify when you registered for the course.

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I am not able to log in to the Library Online Databases from off campus.  What should I do?

First, verify that you are attempting to log in with your University assigned username/password.  If you are still unable to log in, please log a help request ticket by visiting https://csudh.service-now.com/.

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