Frequently Asked Questions MSQA Program Updates beginning Spring 2021

The MSQA program has implemented several changes affecting students admitted for the Spring 2021 semester.

Beginning with students admitted into the MSQA beginning Spring 2021, a third option for graduation is now available. In addition to preparing a thesis or project, graduation can be attained by successful passing of a comprehensive exam.

Also, beginning in Spring 2021, the program requirements to graduate have been reduced to 30 units or 10 classes. QAS 598 and QAS 599 are no longer required classes, but elective options available for students selecting the thesis or project as their culminating experience.

Please see the CSUDH Catalog, MSQA program requirements for more information.

Following are frequently asked questions related to the program change:

Q: When will the comprehensive exams for graduation be offered?

A: The comprehensive exam will be available at the end of each semester, beginning Fall 2021 semester.

Q: I am in the MSQA program and preparing to complete my thesis, should I continue with my thesis?

A: For students already in the MSQA program prior to the Spring 2021 program revisions, nothing has changed. You can continue to work on your thesis and QAS 598 and QAS 599 will remain in your semester schedule.

Q: I am already in the MSQA and I want to consider the comprehensive exam in place of a thesis or project. Can I do so?

A: Yes. Students should meet with an advisor and complete a “Graduation Advisement and Advancement to Candidacy” prior to the final semester, prior to the semester of the comprehensive exams, and prior to enrolling in thesis or project.

Please check with your advisor as to what courses will be required in your personal MSQA program. Program changes will be reviewed when received, but there is a one semester lag until the change can be formalized.

Q: I have been readmitted into the MSQA for Spring 2021, and I am working on my thesis. What should I do?

A: If you have completed all of the previous 33 required units and you are working on your thesis, it would be in your best interests to continue with your thesis, since the end of Fall 2021 is the earliest planned comprehensive exam date.

Q: Where can I learn more about the MSQA comprehensive exam process?

A: A detailed flow chart and work instructions will be posted on the MSQA web page no later than August 2021.

What is the California State University system?

The California State University was first brought together under an independent Board of Trustees by the Donohoe Higher Education Act, in the early 1960's. It currently consists of 23 campuses covering the state from Humboldt in the north to San Diego in the south. Current enrollment for all CSU campuses exceeds 484,000 full and part-time students with a faculty of more than 52,000.1


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Is the MSQA program accredited?

Yes! All the campuses (and their programs) in the CSU system are accredited by the Western Association of Schools and Colleges (WASC); the western member of a nationwide network of educational accrediting bodies. The MSQA was one of the first Internet degree programs approved by the WASC Substantive Change Process.

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Where is California State University, Dominguez Hills?

California State University, Dominguez Hills is housed on a picturesque 346-acre site in southwest Los Angeles. The land, part of the oldest Spanish land grant in the Los Angeles area, was originally deeded to Juan Dominguez in 1784 and remained with the family until being acquired by the University in 1967. 

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What is the College of Continuing and Professional Education and what is their relationship to the MSQA-Internet Program?

The College of Continuing and Professional Education, a self-supporting branch of the University, offers courses for the continuing education of professionals in business, government, service industries and education, and programs for personal enrichment. The College supports an extensive distance learning program, and is nationally recognized as a leader in Distance Education. The MSQA Program and the College of Continuing and Professional Education have a long-term partnership for delivering Quality Assurance courses, Certificate Programs and the Master's Degree via distance learning technologies. 

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Why did you decide to put the MSQA Program on the Internet?

Contained within the CSUDH formal mission statement is the commitment to "offer our programs at times and places accessible to the populations we serve on campus, off-campus, and those sites best served by state-of-the-art technologies." To fulfill this commitment, the MSQA Program became part of the distance learning program in 1989. In 1995, we moved MSQA onto the Internet - a move which has greatly expanded our ability to reach the community of Quality Professionals we serve.

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What is the history of the Master of Science in Quality Assurance?

The MSQA began in 1978 as one of several consortium programs under the direction of the CSU Chancellor's Office. In 1987 the consortium was disbanded. Due at least in part to the university's unique location in the technological and industrial heartland of Southern California, the authority for the MSQA was transferred to CSUDH. In 1995, the MSQA became the first online masters program ever approved by the Western Association of Schools and Colleges (WASC). Online classes began in January 1996.

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Who is the MSQA designed to serve?

The Master of Science in Quality Assurance (MSQA) is designed to prepare working professionals in quality, engineering, science, management, health care, government and service industries for career advancement. In order to help manage and lead today's company toward the objective of "total quality," an interdisciplinary approach is taken to blend study in management, quality concepts, and statistical tools. Relevant theoretical and practical coursework, independent study, interaction with fellow students and leading Quality professionals from industry, government and service, and a culminating project are used to provide a well-rounded learning experience. A unique feature of the MSQA program is the opportunity students have to customize their program of study to include areas of personal and professional interest. During the course of the program, students acquire knowledge and skills from among the following areas, which were selected to appeal to professionals seeking a unique and satisfying interdisciplinary experience:

  • Managing a quality organization
  • Planning and implementing a quality assurance program
  • Troubleshooting and solving quality problems
  • Incorporating quality concepts and human factor techniques in the design of organizational operations
  • Creating and managing supplier control systems
  • Developing and analyzing statistical process control charts
  • Developing and analyzing acceptance sampling plans -- Design of experiments (analysis of variance techniques)
  • Performing quality cost analysis
  • Performing reliability maintainability, and safety system reviews
  • Performing quality system audits
  • The ISO 9000 Series of Quality System Standards

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What are the Degree requirements for graduation from the MSQA-Internet Program?

To be awarded the Master of Science in Quality Assurance, students must:

  • Complete 30 units of approved graduate course work.
  • Successfully complete the major courses listed as required.
  • Complete all course work with a grade point average of at least 3.0 (B).
  • Complete a Culminating Project.
  • Complete all other requirements for the degree as described in the current CSUDH catalog.

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What are the requirements for entering CSUDH and the CSUDH MSQA Graduate Program?

CSUDH Entrance Information:

A candidate for the MSQA degree must meet CSUDH graduate admission requirements.
Apply online: CSU Mentor ►

MSQA Requirements and Entrance Information:

A candidate for the MSQA degree will hold a baccalaureate degree in a technical field from an accredited institution or if in a non-technical field, receive approval from the Quality Assurance Academic Program Committee. He/she should have a background which includes preparation in both college level mathematics and computer concepts. (In some cases conditional admission to the program will be considered subject to completion of undergraduate prerequisite course work. All conditional admissions are subject to approval by the Quality Assurance Program Committee.)

Candidates should have achieved a grade point average of 2.5 (on a four-point scale) or higher in the last 60 semester (90 quarter) units completed and should be in good standing in the last institution attended. Candidates with a grade point average below 2.5 and with experience in quality assurance may also be considered for admission. In addition to the above, all candidates must fulfill all additional admission requirements as specified in the current CSUDH catalog.

Students not meeting these requirements need to obtain special permission by contacting the MSQA Academic Program Coordinator at (310) 243-3880 or by e-mail.

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What if English is not my primary language?

All graduate applicants, regardless of citizenship, whose preparatory education was principally in a language other than English must demonstrate competence in English. Those who do not possess a bachelor's degree from a post secondary institution where English is the principal language of instruction must receive a minimum score of 550 on the Test of English as a Foreign Language (TOEFL). For information on taking the TOEFL in your area please contact TOEFL/TSE at PO Box 6154, Princeton, NJ 08541-6154, USA or by telephone at (609) 771-7100. Applicants whose academic credentials are from a country other than the United States are required to submit a certified English translation along with the academic records.

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Approximately, how much does it cost to earn the MSQA Degree?

Over the approximate two and a half years it takes to complete the Masters Degree it is estimated that it will cost a student between $13,000-$15,000 (US). This includes tuition, fees, books and materials but does not include costs associated with computer software or hardware or Internet access which is the responsibility of the student. Detailed list of costs.

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Who should I contact about military or veteran funding?

Students who have access to military funding should contact Michelle Ortega-Bacalso, Military & WIOA Adviser at (310) 243-3606, or by e-mail at wioa@csudh.edu.

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How do I obtain textbooks and other materials?

Textbooks and other materials can be ordered online at https://www.bkstr.com/csudominguezhillsstore/

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Can I take courses before becoming a fully enrolled (matriculated) CSUDH MSQA graduate student?

Yes, anyone may take classes (up to 6 credit units) before officially entering the MSQA graduate program as long as basic course prerequisites are met and approval is received from the MSQA Academic Advisor at (310) 243-3880 or by e-mail. You must obtain this approval prior to enrolling in the class.

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Can I transfer credits from courses I've taken at other colleges and universities?

Yes, upon receiving written approval from the MSQA Academic Advisor, graduate credits (500 level or above) taken from another university or college which were not used to satisfy another degree would be transferred into the MSQA program. Credits approved for transfer are included in the 9 credit hours students are allowed to transfer into the program including courses taken prior to matriculation. The student must provide official transcripts and the syllabus for the course(s), must have a "B" or better grade, and must satisfy the 5 year time limit.

If the student would like to discuss possible transfer credit, please contact the MSQA Academic Advisor as soon as possible via email or at (310) 243-3880.

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Can I waive certain program requirements if I have already taken similar courses?

Yes. The MSQA Academic Advisor must be contacted if you feel that you have the required academic background to waive any of the required courses and substitute them with MSQA electives.

Even courses are waived, students seeking the degree must still achieve 30 credit units (combined approved transfer and CSUDH MSQA units). Elective courses will be substituted for core courses waived by the Academic Advisor. If you have any questions regarding these policies please contact the Academic Advisor at (310) 243-3880 or via email.

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How does the MSQA program differ from the traditional classroom?

Utilizing private and group e-mail and the CSUDH Blackboard LMS, an ongoing interaction between instructor and students and students with each other is fostered. Because successful completion of each course requires all students to participate in these ongoing discussions throughout the semester, students actually spend more time interacting than they would in a traditional classroom. We've also found that the quality of the interaction is much improved because everyone participates and because they have more time to think through and compose their comments and responses.

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Is the MSQA just another "correspondence" learning program?

No! In contrast to mail-based "correspondence" programs which typically provide a "solo" non-interactive environment, students participating in the MSQA online program become a part of a dynamic interactive learning community.

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How do I register for courses in the MSQA program?

You may register via my.csudh.edu or via phone. MAKE SURE WHEN REGISTERING THAT YOU HAVE PROVIDED YOUR E-MAIL ADDRESS(ES) and that you have clearly indicated you are with the MSQA Program. Once you've registered please read the instructions as to what to do next.

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May I register after class has begun?

No. The last day to register for each term is the Friday before the week class begins. Class always begins on a Tuesday. Please check published schedules for dates and other information. Contact the MSQA office at MSQA@csudh.edu to obtain further information.

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What happens after I register?

Upon receiving your registration we will provide you with Registration Confirmation via e-mail. MAKE SURE THAT YOU PROVIDED US YOUR E-MAIL ADDRESS or ADDRESSES WHEN YOU REGISTERED. You should immediately follow the instructions outlined.

SPECIAL NOTE: If you have not been contacted within 3 business days (M-F), or if you cannot access the Web (you will need to have Web access to participate in the courses), or if you have trouble gaining access to the URL we sent you, immediately contact the MSQA office for assistance, via e-mail: MSQA@csudh.edu or by phone: (310) 243-3880.

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What is the refund policy?

Refunds are granted in accordance with the California State refund schedule. If a course is canceled, the entire course fee will be returned. If you withdraw 24 hours prior to the first class meeting, 100 percent of the course fee will be refunded (less a $10 processing fee). If you withdraw after the first class and before 25 percent of the course has elapsed (the 24th day of a 13 week course), 65 percent of the total fee will be refunded. After 25 percent of the course time has elapsed (the 25th day and later of a 13 week course), no refund will be made, however a withdrawal form must still be filed. A stop payment on a check is NOT an acceptable withdrawal from the course(s) and will result in financial penalty.

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What Rights Do I Have? What if I Have a Complaint?

You have a number of rights as a student of California State University, Dominguez Hills.The links below will take you to the appropriate CSUDH webpage. Before you begin a formal appeal, grievance, or petition process, please attempt to resolve the issue with your instructor and/or the MSQA office (310-243-3880) as appropriate. Be sure to communicate directly with the MSQA Coordinator early in the process. Part of the Coordinator's job is to help resolve complaints. See the Contacts page for a full list of faculty contact info.

Petition for Exception. Students may petition for exception to certain University academic regulations only when unusual or extenuating circumstances exist.Request a Petition form from the HUX office, and return the completed form to HUX for submission to the university-wide committee that considers such appeals.

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