Tutoring Guidelines and Online Expectations

Tutoring Guidelines & Online Expectations

TLTC Student User Guidelines

  1. You must be a matriculated CSUDH student to access services and facilities.
  2. Tutoring is only for CSUDH courses.
  3. ALL appointments are scheduled through the Toro Success Collaborative (TSC). Students will require a confirmation email to verify that an appointment has been scheduled. It will be sent through Toromail.
  4. All virtual sessions require adequate technology and a virtual space with minimal distractions.
  5. All in-person sessions require that students abide by CSUDH COVID-19 health and safety protocols. Visit the Toros Togehter site for more information.
  6. Please be presentable for all appointments, virtual or otherwise.
  7. Students are responsible for their work and adhering to the Academic Integrity Policy. For this reason, TLTC services exclude answer-checking, proofreading, and editing services.
  8. Two 30 minute appointments can be scheduled at a time. You may have two appointments per day, not to exceed 5 hours per week. You may only have 2 standing appointments at a time. 
    1. Please email the front desk at tlc@csudh.edu if you qualify for an accommodation. Accomodations are also limited to 5 hours per week.
  9. Students must attend scheduled appointments promptly.
    1. Please be considerate of other sessions your tutor might be facilitating prior to your scheduled session, as well as any sessions they must tend to following your scheduled session.
  10. Students risks losing their appointment and being considered a “No Show” if they are over 5 minutes late.
    1. A “No-Show” counts toward you daily limit of 2 appointments and weekly limit of 6 hours per week.
  11. Students have up to an hour before their scheduled appointment to cancel their session without having the missed session count as a "No-Show."
    1. Students should cancel their appointments through their TSC accounts.
  12. Students should email any relevant information or materials to their tutors at the start of their sessions.
  13. Seeing a tutor is not a substitute for missed lectures or incomplete readings of course materials.
  14. Tutors may not provide assistance for students who are unprepared, have not addressed what was discussed in previous sessions, or want help with exam/test questions.
  15. Please show respect for one another while in the center and participating in services.

TLTC Online Guidelines of Engagement

All students and staff are expected to

  1. Understand that all sessions must follow the TLTC Student User Guidelines
  2. Have adequate technology during the session
  3. Hold sessions in a location with minimal distractions
  4. Be presentable as you work with each other
  5. Show respect for one another
  6. Abide by the CSUDH Academic Integrity Policy
  7. Be patient with each other
  8. Work as peers on CSUDH course work and assignments