FAQ

Frequently Asked Questions

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  • For more detailed information about administrative leave eligibility or other HR matters, please visit the HR Employee Resources page.
  • Questions about Repopulation

  • When are staff required to repopulate? Do we have a firm date?

    Per the president’s communication to campus dated June 11, 2021, the repopulation schedule for non-faculty employees is as follows:

    • Monday, July 19 – Phase 1 units and all MPPs (employees supporting operations that directly impact in-classroom teaching or campus operations)
    • Monday, August 2 – Phase 2 units (employees providing ancillary services that are not classroom related but that are needed while on campus)
    • Monday, August 16 – Phase 3 units (employees that do not interact directly with students/employees or provide direct services)
  • Will I be able to telecommute on a part-time or full-time basis?

    Each manager in consultation with the vice president will be evaluating operational needs, health and safety mandates, and the delivery of services, in an effort to determine which functions need an on-campus presence. We anticipate that most employees will have some in-person presence on campus for Fall 2021. No permanent telecommuting arrangements can be made at this time as we do not have a telecommuting policy in place.

  • Will telecommuting be an option for campus staff after the pandemic?

    We are committed to exploring a policy, which will require the appropriate approvals and negotiated agreements with our union partners.

  • What safety protocols are currently in place?

    CSUDH is closely monitoring the local and state health and safety mandates. Below is a summary of new CSUDH health and safety protocols:

    Pre-Screening

    All individuals coming on campus should complete the COVID-19 Symptom Self-Assessment. The Toro Safety Ambassadors are no longer issuing wristbands.

    Face Coverings

    All campus visitors are required to wear face coverings at all times while indoors or outdoors. When eating, face coverings can be removed but 6 feet of social distancing must be observed.

    Social Distancing

    All social distancing requirements have been eliminated for indoor and outdoor spaces, except when eating (as mentioned above).

    Vaccination Self-Certification

    All employees and students accessing campus facilities must self-certify their vaccination status on myCSUDH by September 30, 2021.

    Surveillance Testing

    Weekly testing is mandatory for CSUEU, SUPA, MPP/Confidential employees, and other non-represented employee groups including student assistants. Employees in these groups who have completed their self-certification and uploaded their vaccine card may opt out of weekly surveillance testing.

    Safety Training

    A link to COVID-19 safety training on CSU Learn has been sent to all employees and needs to be completed before employees' phased return to campus.

    Enhanced Cleaning and Sanitizing

    All restrooms are cleaned and sanitized daily. Wall mounted hand sanitizing stations are provided throughout campus building entrances, lobbies, classrooms, labs and office areas. Classrooms and labs are cleaned daily, and foggers and misters are used to sanitize high use areas. High-touch areas like door handles and restroom fixtures are wiped down frequently throughout the day.

  • Will staff have to check in with Safety Ambassadors when arriving to campus?

    No. The health self-assessment will be done by self-screening only.

  • Can vaccinated employees still participate in the weekly testing if they choose to?

    Yes, to ensure everyone feels safe, testing can be done by any faculty, staff or student coming to campus on a voluntary basis.

  • What happens if I am exposed to COVID-19? What if one of my colleagues is exposed to COVID-19?

    If you have been exposed to COVID-19, you should inform your manager and call the Reporting Hotline. Health and safety personnel will then make recommendations on a case by case basis. 

    Below are some general guidelines for employees. Please note that "close contact" is defined as being in the same location as a COVID-19 positive person for more than 15 minutes.

    1. If an employee has COVID-19, they cannot come to work.

    • If they are asymptomatic, they can return to work 10 days after exposure.
    • If they are symptomatic, they can return to work after 10 days and at least 24 hours have passed since a fever of 100.4 degrees Fahrenheit has resolved without the use of medication.

    2. If an unvaccinated employee comes into close contact with an infected person, they cannot come to work.

    • If they are asymptomatic, they can return to work 10 days after exposure
    • If they are symptomatic, they can return to work after 10 days and at least 24 hours have passed since a fever of 100.4 degrees Fahrenheit has resolved without the use of medication.

    3. If a vaccinated employee comes into close contact with an infected person and the employee is asymptomatic, the employee can continue to come to work.

    If the vaccinated employee displays symptoms after close contact with an infected person, they cannot come to work.

    • They can return to work after 10 days and at least 24 hours have passed since a fever of 100.4 degrees Fahrenheit has resolved without the use of medication.
  • What measures have been taken in building ventilation systems?

    All building HVAC systems have been upgraded to MERV 13+ filtration, blocking droplet nuclei and lung-damaging particles.

  • I am able to complete my job from home. Can I continue to telecommute?

    Per the president's communication to campus dated June 11, 2021, non-faculty employees are expected to return to campus. Appropriate administrators in consultation with their vice presidents may make exceptions on a case by case basis, based on operational needs.

    Please check with your appropriate administrator for more information.

  • Do I have to pay for parking?

    Yes. Permits are required at all times when on campus unless communicated otherwise by Parking Services. Employees can purchase daily permits if needed.

    Parking permits will not be required during the first week of each repopulation phase:

    July 19 - 23
    August 2 - 6
    August 16 - 20

    Parking will continue to be enforced in all time-restricted areas such as visitor zones, loading zones, reserved parking (including faculty/staff), carpool, and disabled parking stalls. 

    You can establish your pre-tax parking permit payroll deduction here. Please allow 10 business days to receive your permit once your forms are submitted.

    To purchase your permit in person, complete the online request to receive a “Request to Issue a Parking Permit” form from Human Resources.  The form must be presented at the Cashier’s Office window to purchase a parking permit or to renew/establish a payroll deduction.

    The Cashier’s Office is open:

    Monday - Thursday, 8 a.m. - 5 p.m.
    Friday, 8 a.m. - 2 p.m.

  • I have a high-risk medical condition and have been working from home but have been asked to return to campus. Can I continue to telecommute?

    Please contact Ms. Shaun Milton, Associate Director of HR Programs at ADAMedicalAccommodations@csudh.edu to discuss your request. Such employees should be prepared at least two weeks in advance of a potential return to work on campus with documentation from a medical provider. The documentation is required to initiate the interactive process between the Appropriate Administrator and the employee, to determine if there is reasonable accommodation The interactive process can often take days or weeks to complete, which could impact the employee's ability to return to work on campus or their ability to continue to telecommute.

  • I have been working from home and live with a high-risk family member. Can I continue to telecommute?

    Medical professionals have confirmed that best step you and your family members can take to protect yourselves is getting the vaccine and adhering to current health and safety guidelines. Appropriate administrators in consultation with their vice president will be making decisions regarding telecommuting on a case by case basis, based on operational need.

    If you would like information on available leaves of absence, please email Benefits Services at benefitservices@csudh.edu or visit the HR Leaves of Absence website

  • What are the reasons I can use Expanded COVID-Related Leave (ECRL)? What about other types of leave?

    Staff and MPP employees have up to 128 hours of ECRL available to them (256 hours for Unit 6 employees). ECRL can be used for the following reasons when employees are unable to work on site or telework:

    • Employee is subject to a quarantine or isolation period related to COVID-19 as defined by federal, state, or local orders or guidelines.
    • Employee is advised by a health care provider to self-quarantine due to concerns related to COVID-19.
    • Employee is attending an appointment to receive a COVID-19 vaccine.
    • Employee is experiencing symptoms related to a COVID-19 vaccine.
    • Employee is experiencing COVID-19 symptoms and seeking a medical diagnosis.
    • Employee is caring for a family member who is subject to a quarantine or isolation order or guideline or who has been advised to self-quarantine by a health care provider due to concerns related to COVID-19.
    • Employee is caring for a child whose school or place of care is closed or otherwise unavailable for reasons related to COVID-19 on the premises.

    For a list of other types of leave available, visit the COVID-19 Employee Information page.

    If you have further questions, please contact BenefitServices@csudh.edu for more information. 

  • I have concerns about finding childcare. What options do I have?

    Staff employees have up to 128 hours of Expanded COVID-Related Leave (ECRL) available to them (256 hours for Unit 6 employees). Eligible reasons include childcare.

    If you have further questions, please contact BenefitServices@csudh.edu for more information.

    The CSUDH Children’s Center will reopen August 23, 2021. Parents interested in childcare should visit: https://asicsudhchilddevelopmentcenter.com to be added to the waitlist. We anticipate having the Infant Toddler program available Spring 2022.

  • How long will I be asked to complete the daily health screening before coming on campus?

    As the campus continues to follow CalOSHA and state and local mandates, this process will remain in place until further notice to help ensure the health and safety of the campus community.

  • I still have questions about repopulation? What do I do?

    Contact your appropriate administrator. Employees can also email:

  • How do I request an ID card?

    Human Resources will verify that the employee/volunteer who is requesting an Identification Card has been officially appointed by the campus and is eligible for a photo identification card.

    Please complete the form below if:

    • You are a new employee requesting an ID card
    • Your ID card was lost/stolen, and you need a replacement ID card or
    • You hold a temporary appointment which has been renewed and you need an updated ID card

    Request for Photo Identification Form

    Photo Requirements:

    1. Submit a color photo that is DMV/Passport style format. Face the camera directly with full face in view.
    2. Use a clear image of your face. Do not use filters commonly used on social media.
    3. Use a plain white or off-white background.
  • Questions about Remote Work

  • Can I borrow CSUDH office equipment for remote work?

    Employees should speak to their administrators to arrange equipment borrowing.

    Equipment approved for borrowing includes:
    • Webcam
    • General office supplies
    • Mouse
    • Anti-slip mat
    • Keyboard
    • Footrest
    • Keyboard wrist pad
    • Chair
    • Monitor(s)

    The following items may not be removed from campus: Desks, filing cabinets, printers, desktop computers, furniture of any kind other than chairs.

    Requests for exceptions must be submitted to your supervisor and receive VP sign off.

    Further questions should be directed to supervisors.

    Any purchases of additional office equipment to perform work remotely must follow Procurement procedures for home deliveries

  • Equipment Purchase and Home Delivery

    Updates have been made to the procurement process for equipment purchase and home deliveries. Visit the "Home Deliveries" tab on the Procurement page for details.

  • Can I return to campus now?

    The return to campus request procedure for temporary and sustained returns is no longer required. Employees wanting to return to campus temporarily should work with their appropriate administrator for approval until they return to campus permanently per their return phase. Sustained returns should not begin prior to the employee’s designated return phase to ensure an orderly repopulation process.

  • Will I have to complete COVID-19 training?

    All employees must complete COVID-19 safety awareness training prior to any return to campus. This COVID-19 training was created in collaboration with other CSU campuses and the Chancellor's Office and covers general awareness of the virus, how it is spread, symptoms, prevention practices, exposure assessment, and what to do if you are sick or are infected.

    Employees will receive an email from CSU Learn to complete the training. For any questions on this safety training, please email ehs@csudh.edu.

  • Setting up a home work station/ergonomics

    Ergonomics is as important in a home work station as it is in the office. Consider how your computer/laptop, chair, and workspace are set up to keep you in neutral postures.

    Refer to the CSUDH Environmental Health and Safety Ergonomics Program page for tips and resources to improve your work station.

    CSU Learn also offers a computer ergonomics course. To access, log into my.csudh.edu, and click the CSU Learn icon. Then, search for "Computer Ergonomics" on CSU Learn and take the 19-minute course. The workstation checklist at the end of the training will help you evaluate your workstation.

    LifeMatters has created a video resource about transitioning to remote work.

  • Paychecks and California Employee Connect

    In an effort to further maximize social distancing and reduce large gatherings on campus, CSUDH will be mailing all live paychecks to CSUDH employees and student assistants effective April 1, 2020 to the mailing address we have on file. This applies to live paychecks that were not collected on or before March 30, 2020.

    If the mailing address is not available, it will be mailed to the employee's home address on file. CSUDH will continue to mail live paychecks until normal campus operations resume when paychecks and direct deposit stubs will be distributed through departments. Please be sure your mailing address is updated in the MyCSUDH portal.

    Employees are also encouraged to sign up for direct deposit with Payroll Services via mail or in-person. Payroll Services will be open with limited hours, and those who prefer to drop off forms in-person should contact Payroll Services at payrollservices@csudh.edu to make arrangements. Please do not email this form as it contains confidential information that should not be sent via email for security purposes.

    Questions regarding paycheck distribution may be addressed to sfs@csudh.edu or by calling 310-243-3780.

    Cal Employee Connect

    In response to COVID-19, starting May 20, 2020, the State Controller's Office (SCO) will suspend the printing of direct deposit advices for agencies that have electronic access to earnings and deduction information through Cal Employee Connect (CEC), a secure self-service portal.

    Cal Employee Connect allows state employees to view, print, and electronically save their own W2, direct-deposit earnings statements, and more.

    As a California State University (CSU) employee, your pay check/direct deposit advice and annual W-2 are issued (hard copy) by the State Controller's Office (SCO). These hard copy documents have been the only means made available to you by the SCO as a record of your earnings, until now.

    The State Controller's office has produced a tool that will allow employees to view their earnings statements and W-2's, along with personal information.

    To register for the secure portal, just have one of your recent paystubs (issued within the last six months) and complete the simple online process within a few minutes.

    Read registration instructions and details about the most common features of Cal Employee Connect [PDF]. You also can find answers to frequently asked questions at Connect CEC FAQs.

    If you have questions or need assistance, email connecthelp@sco.ca.gov.

    As SCO continues to make improvements and add features to Cal Employee Connect, please send your feedback to connectfeedback@sco.ca.gov.

  • I.T. Resources and Training

  • What campus resources are available to support staff working remotely?

    Hundreds of laptops have been made available for check-out by students, faculty, and staff through the Technology Loaner Program. Additional equipment will continue to be added over the coming weeks to address critical university instructional and operational needs.

    A designated drive-up collection has been created for technology distribution to maintain social distancing. Instructions for collection will be emailed to those who who made a tech loan reservation.

    For more information about how to set up your home office, visit the Technology Resources page.

  • How can I securely set up my home office?

    To set up various secure connectivity and access, as well as find links for software application access, visit the Technology Resources page.

  • How do I use my office phone from home?

    Clearspan Communicator is a softphone/software app that allows CSUDH employees to use their office phone on a remote device. Now you can send and receive office calls on a device of your choice (mobile phone, desktop, laptop, or tablet) using the Communicator. The number displayed to recipients will be your office number, and you will no longer need to forward campus calls.

    Learn how to set up Clearspan on IT's Service Now website

  • Independent/remote learning

    I.T. has also curated a collection of self-paced resources for those who prefer independent learning. These include quick guides from our Service Portal to full-length videos and collections from LinkedIn Learning (requires CSUDH username/password and activation).

  • Student Workers

  • Can student workers continue working?

    Student workers are considered employees. If their job can be done remotely and work exists for them to do, they can continue in their position.

  • Are student workers eligible for unemployment?

    Unemployment Insurance (UI) is an employer-paid program that provides partial income replacement when you become unemployed or have your hours reduced and meet all eligibility requirements. You may be eligible for unemployment. Please visit the EDD website and apply.

    You will be asked to create an online account with a login ID and password. You will need to provide your personal information and your:

    • Last employer information including company name, supervisor's name, address (mailing and physical location) and phone number.
    • Last date worked and the reason you are no longer working.
    • Gross earnings in the last week you worked, beginning with Sunday and ending with your last day of work.
    • Information on all employers you worked for during the past 18 months, including name, address (mailing and physical location), the dates of employment, gross wages earned, hours worked per week, hourly rate of pay, and the reason you are no longer working.
    • Notice to Federal Employees About Unemployment Insurance, Standard Form 8 (former federal employees only).
    • DD 214 Member 4 copy (ex-military only).
    • Citizenship status, and, if you are not a US citizen, information from your employment authorization document.

    The decision of your eligibility and the amount you may be awarded is made by EDD from the information you provide them.

    Due to the impact of COVID-19, EDD made the following temporary exceptions for all Unemployment Insurance claims until further notice:

    Waiting Period - The 7-day waiting period is waived for claims beginning on or after January 19, 2020. After you submit your first two-week continued certification, you will be paid for the first week of your claim.

    Work Search - You are not required to look for work each week to be eligible for benefits.

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