Technology Resources

If you do not have access to the Internet from off-campus, please contact the service-provider in your area for more information.

Comcast, Charter/Spectrum, AT&T, Verizon, Sprint, T-Mobile

The City of Los Angeles has compiled options for low-cost Internet services, searchable by zip code.

Similarly, the City of Long Beach has a website dedicated to digital inclusion community resources.

Review IT Security Guidelines for Remote Access.

1. Determine whether you need to connect to your campus computer remotely. Most of the software and services that you use daily, while on campus, are cloud-based and do not need VPN; you can use your internet connection and log in to the service using your campus username and password. For a listing of commonly used apps, see Applications That Need A Virtual Private Network (VPN) While Working Remotely
   
   
2. If you determine you need VPN to use a particular resource, you will need to install Duo for multi-factor authentication on a device of your choice (to verify who you are) and GlobalProtect (to give you the tunnel into the campus network.)

• LEARN ABOUT MULTI-FACTOR AUTHENTICATION (MFA)
• WHAT IS DUO AND HOW DOES IT WORK?
• LEARN ABOUT GLOBALPROTECT

• Managing Your Authentication Devices in Duo
• Virtual Private Network (VPN) GlobalProtect FAQ
• Academic Technology tutorials

Clearspan Communicator is a softphone/software app that allows CSUDH employees to use their office phone on a remote device. Send and receive office calls on a device of your choice (mobile phone, desktop, laptop, or tablet) using the Communicator.

Zoom provides audio and audio/video conferencing with screen-sharing and text chat features, especially for small and large groups. Schedule and host meetings. You can also use the Zoom app to make calls (contact must have a CSUDH email.) Zoom also offers a comprehensive FAQ page.

You may also choose a CSUDH campus image to use as your Zoom background.

It is important to consider the security implications of the Zoom meetings that you set up. Participants may share sensitive data and if you are recording the meetings, the data will be stored. Preventing uninvited guests from joining and sharing the recording via Dropbox will help keep your meeting secure.

Starting September 27, 2020, Zoom will require that all meetings have a Passcode or Waiting Room enabled. More details are available on the Zoom Help Center.

Zoom recordings are now automatically available for faculty on the TechSmith Knowmia Video Library. Users can edit and manage recordings at csudh.techsmithrelay.com. You can also learn more about how to share recordings on the Academic Technology website.

Contact IT Service Now for additional assistance.

User Access Services is the central point of contact for all technology-related support. IT support requests are tracked and reviewed centrally via ServiceNow. If you need support, please open a ticket or call 310-243-2500, Option 1.

IT conducts routine maintenance on its programs at scheduled times, shown on the System Status website. During maintenance some programs may not be available.

I.T. has curated a collection of self-paced resources for those who prefer independent learning. These collections range from short in-house videos (I.T. Training YouTube videos coming soon), and quick guides from our Service Portal to full-length videos and collections from LinkedIn Learning (requires CSUDH username/password and activation).

Link to KB Article

Only a few resources that CSUDH uses need to have a VPN connection. Please see Connecting Remotely (below) for information and detailed instructions on how to setup your VPN.

If you need help with a VPN connection or if the application you use is not listed below and you are unsure if it needs to have a VPN, please open a HelpDesk ticket.

Checklist of common Campus Applications (Includes those that Require VPN)

• Adobe
• BI Data Warehouse Dashboards (requires VPN)
• Blackboard
• Campus Labs
• CSU Learn
• Dropbox
• EAB/TSC
• Email
• EMP
• EMS Desktop Client (requires VPN)
• Faculty Center
• some Foundation Systems (requires VPN)
• Handshake
• HR Self-Service
• Interfolio
• Library Database
• LinkedIn Learning
• myCSUDH Portal
• NextGen
• Office 365
• OnBase (requires VPN)
• PeopleSoft Student/Human Resources/CFS
• PS PeopleTools Development (requires VPN)
• Raiser's Edge (requires VPN)
• StarRez Admin (requires VPN)
• Student Center
• Time Reporting/Approval
• Torolink
• Zoom

Currently enrolled students, faculty, and staff may download Office 365 software. For more information about how to get and use the software, visit the IT Office 365 FAQ page.

Email/Calendar

For those who have already been migrated to Office 365, please see Faculty/Staff Microsoft Office 365 Email.

If you are still using Outlook – Microsoft Exchange, please see Faculty/Staff Email & Calendar Using Microsoft Exchange Outlook.

Dropbox is a cloud-based storage solution for sharing and managing files. Move content from your computer folder(s) to Dropbox and share large files. Click to request a CSUDH Dropbox account.

Need to brush up on skills during this time? The Division of Information Technology offers free online training, using LinkedIn Learning.

• Time Management: Working from Home
• Managing Virtual Teams
• Leading at a Distance
• Managing Stress for Positive Change
• Building Resilience