Technology Resources

Technology Resources

I.T. Support Resources

I.T. has created comprehensive webpages with information about using computer programs, apps, etc.: Faculty and Staff Resources and Student Resources pages are available.

I.T. Call Center Support (Student, Faculty, and Staff)

  • Hours: Monday – Friday, 8 a.m. - 6 p.m. Saturday and Sunday, 9 a.m. - 6 p.m
  • Call: (310) 243-2500
    • Option 1: All Login Issues (myCSUDH, Email, Blackboard, etc.)
    • Option 2: Blackboard & Instructional Technology Issues ­
  • Chat: Click on Ask Teddy, select I.T. Call Center
  • SMS: (310) 243-2500
  • Live Support via Zoom: Please visit the Blackboard entry page for links to join the Zoom sessions

Faculty/Staff/Student Instructional Technology Support

On Campus: Computer Labs Now Open

The academic computer lab located in the Library (LIB-G149) is now open:

  • Monday - Thursday, 8 a.m. - 9 p.m.
  • Friday, 8 a.m. - 5 p.m.
  • Saturday, 10 a.m. - 4 p.m.
  • Sunday, 12 - 5 p.m.

View the full schedule of Fall 2021 hours.

Technology Checkout Program

Information Technology (I.T.) has laptops, Mi-Fi internet devices, headsets with microphones, webcams, and software-in-the-cloud services to ensure faculty, students, and staff are able to remotely teach, learn, and work.

Individuals may reserve the devices they need online. Once the devices are prepped and ready for pick-up, users are invited to come to a designated drive through campus parking area. Users remain safely in their vehicles and the I.T. team delivers the devices to users in their vehicles wearing protective mask and gloves, following campus safety guidelines. I.T. is committed to ensuring the safety of our employees and those they serve. To reserve a laptop, webcam or a microphone, visit the Technology Checkout Program website. Users may also call 310-243-2500, with questions.

Broadband Benefit Program

The Federal Communications Commission (FCC) has launched the Emergency Broadband Benefit Program to assist those struggling to afford internet service.

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute $10-$50 toward the purchase price.

The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.

Get more information about eligibility and how to apply on the FCC's Broadband Benefit website. Students who received a Pell Grant during the current award year are eligible.

Toro Virtual Lab

An exciting new tool is now available to all students: Toro Virtual Lab. This tool will allow you to have a virtual Windows 10 computer from your desktop so that you can access course software from anywhere. And the best part is that you can access the Toro Virtual Lab from any computer to have a more robust technology experience.

There are three ways to begin a Toro Virtual Lab session: 

  1. Web browser
  2. MyCSUDH
  3. Torolab App

For more information, please visit the Knowledge Base Articles in ServiceNow:
(Please bookmark for future reference, in case you do not have access to your emails)

Be Secure

I.T. has created a website full of information regarding security measures, remote access, software, and more. Visit the Be Secure site for the complete list of resources.

Setting up Your Home for Remote Study and Work

Each section below provides information about how to equip your home for studying or working remotely. There are also links to the I.T. Knowledge Base, where you may find other valuable resources.

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