Cancellation Policy

Cancellation of Appointments

We recognize situations arise that may create a need to reschedule or cancel your appointment. A two (2) hour prior-notification, via email, is requested at uac@csudh.edu. Reciprocal courtesy will be extended to students should Advisors need to cancel. Should an advisor need to cancel an appointment with less than two (2) hour prior-notification, you will be contacted via email and phone call.

No-Show Policy

This policy is to be fair and equitable to all students. During peak advising periods, appointment times are premium. If you do not notify the advisor with whom you have a scheduled appointment at least two (2) Hours in advance that you are unable to keep the appointment, your absence will be noted as a “no-show.” After three no-shows, you will NOT be able to schedule an appointment but you will be allowed to meet with your academic advisor during drop-in hours.

Late-Show Policy

In an effort to provide you the service and assistance you need during an appointment, you may not be more than five (5) minutes late to your scheduled appointment. Should you be more than five (5) minutes late, your appointment will be cancelled and you will have to reschedule. You will be allowed to meet with your academic advisor during drop-in hours.