OSX 913a • Effective Communication Skills

Generally, course registration opens approximately 4 months in advance; this course will appear on this page when it is opened for registration.
Check the full CSUDH OSHA Schedule ↗️ for the entire year to see when this course may be offered again.

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Course Description

This course is design to focus on the practical approach and advance techniques of effective communication. Participants will learn oral, written and non-verbal communication techniques to improve daily interactions with employees, co-workers and supervisors. Employee relationship, goal-setting and accountability will be heavily emphasized.

This highly interactive course consists of discussions, case studies and projects to build student knowledge, skills and abilities to contribute to company’s success at a strategic level.

Learning Outcomes

Describe the various means of communication
Demonstrate effective communication techniques
Develop specific and measurable goals for employees
Analyze communication barriers
Establish specific and measurable goals

CEUs: 0.8
Prerequisites: None
Course Length: 1 day
Recommended Materials: Pen, pencil, highlighter and writing pad

Registration Eligibility

Students who wish to participate in OSHA–numbered courses in the online synchronous video conferencing format must have a valid physical address in OSHA's San Francisco Region (AK, AZ, CA, OR, NV, HI, ID, WA, Guam, and American Samoa), or obtain permission from their local OTIEC to attend a class outside their home region.

Other CSUDH OTIEC courses can be taken by anyone (no residency required).

System and Equipment Requirements

It is important that students review the system and equipment requirements listed below to be able to successfully take part in a CSUDH OTIEC course, whether participating in person or online via video conferencing.

In-Person System and Equipment Requirements

A laptop with built-in camera, Wi-Fi capability

Online System and Equipment Requirements

An internet connection – broadband wired or wireless (4G/LTE or better)
Access to computer or laptop with built-in camera – one student per device
OSHA 510, 511, 500 and 501 Students only:
Additional stand-alone webcam or secondary device (phone)
Built-in or external speakers/headset and microphone

Additional Student Resources

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OSX 913a • Effective Communication Skills