Instructor Profiles

For academic information and counseling contact:

Quality Assurance Program Director
Phone: 310 243-3880

Denis Bourcier, Faculty Denis R. Bourcier • Ph.D, CQA, CSQP, FAIHA

Consultant, contract auditor, and former Quality/EHS Director for a global chemical management services supplier. Extensive experience in quality/EHS management system development; former Boeing Technical Fellow. Adjunct faculty teaching several QAS courses in the MSQA program (QAS 542, QAS 525, QAS 526); adjunct professor of Environmental Health Science at two separate universities. ASQ certified auditor and supplier quality professional as well as ISO 9001/AS9100 certified lead auditor (Probitas) and EMS/BCMS certified lead auditor (Exemplar); AIHA Fellow. BS, UMASS-Amherst, NAREST; MS, WSU-Pullman, Environmental Science; MSQA, CSUDH; Ph.D., USU-Logan, Toxicology.

Subject matter expertise:
Auditing, Supplier Quality, Management Systems, Chemical Management Services, Environmental Health, Occupational Health and Safety

Craig Carpenter, Faculty Craig Carpenter • MSQA, ASQ, CMQ/OE & CQE | 410-764-5256 (Baltimore, Maryland) ►

Assoc. Professor for BSQA/MSQA courses (QAS 312, QAS 331, QAS 445, QAS 527, QAS 531). Current Senior Corporate Director - Quality Assurance for Sound United/Polk Audio, designing hi-value audio electronics and loud speakers systems. Over 40 years of manufacturing and quality management experience. BS Degree in Business Mgmt. from University of Maryland/UC and MSQA from CSUDH. ASQ Senior member, served on Baltimore Executive Board for 10 years.

Subject Matter Expertise:
Mechanical Inspection, CAD, Auditing, Quality Engineering, New Product Development, Process Improvement and Organizational Quality Management

Jim Clauson, Faculty Jim Clauson • D.Sc., MS, MBA, BS ►

40 years experience in manufacturing, service, and healthcare - in roles ranging from operations, to corporate, to academia, to consulting - in positions ranging from fork-truck operator to plant manager. Instructs QAS 515 Human Factors in Quality Assurance and QAS 538 Evaluation and Outcome of Healthcare Delivery.

Subject Matter Expertise:
QMS, Kaizen, Deming, JIT & Lean, culture change

Rochelle Cook, Faculty Rochelle Cook • Ph.D, MS, BS, PMP, CPHQ, ASQ CMBB ►

Over 20 years of experience in engineering and project management roles in manufacturing and healthcare sectors. Mentoring/coaching for thesis/dissertation process and writing. Instructs QAS 511 Quality Function Management and TQM (3 Units).

She holds a Bachelor of Science in Textile Management & Technology from Auburn University and a Master of Science in Industrial Engineering from North Carolina State University. Rochelle also holds a PhD in Leadership Studies from North Carolina A&T State University. She is a Six Sigma Master Black Belt, Certified professional in healthcare quality (CPHQ), Quality Engineer, and Project Management Professional (PMP®). Her hobbies include mentoring, long distance running, and traveling.

Subject Matter Expertise:
Team Facilitation; Process Improvement; Six Sigma Certification Training; Scholarly Writing Review

Catherine French, Faculty Catherine French • MSQA ►

Education in Master of Science in Quality Assurance from California State University Dominguez Hills (2002), Bachelor of Science in Mining Engineering with a minor in Petroleum Engineering from New Mexico Tech (1982). Certified as a Certified Quality Engineer/Auditor, and Certified Six Sigma Green Belt by the American Society for Quality.

Subject Matter Expertise:
Quality Engineering, Statistics, Procurement Quality, inspection and test, Measurement Systems/Metrology, Software Quality, Supplier Quality, Reliability, Project Management and Planning, and Quality Management

Keith A. Fulton, Faculty Keith A. Fulton • MSQA ►

Twenty plus years of senior management experience in Project Management, Process Design, Process Improvement, Quality Assurance, Training and Facilities Operational Management. Ten years experience in management consulting focusing on Process Improvement and Training using technology combined with process reengineering. Experience in entertainment, healthcare and consulting industries.

Subject Matter Expertise:
Leadership Training, Software Training (SAP and Clarity), Project Management, Training Design, Training Delivery, Continuous Improvement (Kaizen)

Sandy Furterer, Faculty Sandy Furterer • PhD, MBA ►

Dr. Furterer is a Quality professional with experience in Lean Six Sigma, Systems Engineering and Engineering Management. She has applied Lean Six Sigma, Systems Engineering, and Engineering Management tools in healthcare, financial services, retail, information technology and higher education. She previously directed the Enterprise Performance Excellence center in a healthcare system. Dr. Furterer received her Ph.D. in Industrial Engineering with a specialization in Quality Engineering from the University of Central Florida in 2004. She received an MBA from Xavier University, and a Bachelor and Master of Science in Industrial and Systems Engineering from The Ohio State University. Dr. Furterer is a Professor of Practice at The Ohio State University, in the Department of Integrated Systems Engineering and Lead Faculty in the Engineering Technology program at the regional campuses.

Subject Matter Expertise:
Dr. Furterer is an author or co-author of several academic journal articles, conference proceedings and 8 reference textbooks on Lean Six Sigma, Design for Six Sigma, Lean Systems, and Systems Engineering, including being the co-editor for the ASQ CQIA Handbook and the ASQ CMQ/OE Handbook, and the editor of the ASQ CQPA Handbook. Her latest book is Systems Engineering: Holistic Life Cycle Architecture, Modeling and Design with Real-World Application, CRC Press, 2022. She also wrote the Lean Systems Maynard's Industrial and Systems Engineering Handbook, Sixth Edition, 2022.

Emil Hazarian, Faculty Emil Hazarian • BSEE, BS Metrology, MSME, MSQA ►

Domestic and international extensive experience in metrology, accreditation, standardization, quality assurance and related activities. Lead Assessor for ISO 17025, Certified ISO 9000 Lead Auditor, authored books, expert witness, and current president of Measurement Science Conference. Online instructor for metrology classes including QAS 516, QAS 512, QAS 220, 330, 332, 340, 347, and 350.

Subject Matter Expertise:
Metrology, Quality Assurance, Auditing, Engineering, Expert Witness, Standardization, Lean Six Sigma

picture of John HuntJohn Hunt • MBA, PMP, SSBB, CMQ/OE

With Over 30 years of experience managing operations, teams, and projects providing products and services, John focuses on safety, quality, continuous improvement, and operational excellence while concentrating on the Customer’s requirements. He instructs QAS 536 Six Sigma Principles and Applications. He holds a Bachelor of Business Administration from McKendree University, a Master of Business Administration (MBA) from Touro University International, and a Master of Science in Quality Assurance from Kennesaw State University. He is a Six Sigma Black Belt, Certified Manager of Quality/Organizational Excellence, Project Management Professional (PMP®), and a Lead Auditor for ISO 9001, 13485, and 14001.

Subject Matter Expertise:
Management, Auditing, Project Management, Six Sigma, Supply Chain, Defense

Milton Krivokuca, Faculty Milton Krivokuca • DBA, CMQ/OE, CQE, CQA, CCT ►

Extensive experience in quality management system implementation in manufacturing and service (education) industries. In addition to earning 13 ASQ certifications, certified as a Purchasing Manager and Marketing Professional. Instructs on-campus certification refresher courses and QAS 525 ISO:9001 and The Audit Function and QAS 526 Supply Chain Quality.

Subject Matter Expertise:
Management, Auditing, Engineering, Six Sigma, Supply Chain, Baldrige, Calibration

Bob Mehta • MSQA, MBA, ASQ Fellow ►

Seasoned Quality Professional Fellow of ASQ with over 27 years of GxP experience (including 7 years as a consultant) providing consulting services for Aseptic Pharmaceutical, Medical Device, and Biologics companies. 12 years of cGMP laboratory experience to support clinical / manufacturing operations (proprietary and CMOs), 7 years of experience managing Quality Systems (21 CFR Part 50, 54, 110, 111, 210, 211, 312, 600, and 820), ISO (9001, 13485, 17025, 22000), CMDR and MDR (93/42/EEC) and compliance functions by providing oversight to global proprietary and outsourced manufacturing facilities for Quality Assurance activities and 6 year experience supporting consulting and training functions to help clients with regulatory (FDA/ISO) commitments.

Photo of C.G. MistryC.G. Mistry • MSQA, MBA, CQM, CQE, CQA, SSBB, ASQ Fellow ►

Experienced and results-oriented ASQ Fellow, Certified Quality professional with proven success implementing quality systems and developing quality culture across business to support organization goals. Detail oriented, 5S, 8D Corrective actions, Statistical Tools, Design of Experiments, Mil Standards, Six Sigma and FMEA. Exceptional Leadership and Motivation skills, Project management, interpersonal and written communication skills. ASQ: Member leader since 2005 with section 702. Twice section chair. Regional Director: Past four years.

Kim Niles • MSQA, CLSSMBB, CSSBB, CQE, ASQ Fellow ►

Over 25 years- experience in Quality Engineering, establishing standards, leading and managing people, problem solving and new product development applications where advanced implementation of quality and statistical tools can be applied. UCSD Certified Lean Six Sigma Master Black Belt, American Society for Quality certified SSBB, CQE, and Fellow.

Subject Matter Expertise:
Statistics, Design of Experiments, Lean Six Sigma, Design Quality, Quality Engineering, Quality Tools

Steven Shuelka, Faculty Steve Schuelka • MS Statistics, MSE Industrial Engineering, ASQ CMQ/OE, CQE, CRE, SSGB ►

Thirty five years in the quality field primarily as a Statistician. Work experience has ranged from Petrochemicals and Heavy Manufacturing to Healthcare to Aerospace. Expertise in descriptive statistical analysis and use of quality analysis tools in a variety of facets of business.

Steven has taught many statistics and quality-focused courses both at Fortune 500 companies and at colleges throughout the Chicago area. He has worked for Petrochemical and Steel companies, spent five years working in the Healthcare field, performed statistical analysis for the Space Shuttle program, and has done consulting and conducted training programs throughout the United States and Canada.  Steven is currently the Chair Elect for the Statistics Division, a past member of the ASQ Board of Directors, and has been involved with several ASQ committees including being the Chair of the Voice of the Customer Committee and Board Champion for the Membership Model Committee.

Subject Matter Expertise:
Statistics, Design of Experiments, Quality Engineering, Quality Tools

Mary McShane Vaughn, FacultyMary McShane Vaughn • PhD ►

Currently principal partner at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. Over the past eight years she has enthusiastically delivered more than 85 Yellow, Green and Black Belt courses for her university and corporate clients. Previously, Mary was a tenured faculty member at Kennesaw State University in Georgia. For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments in the graduate program. Before her career in academics, Dr. McShane-Vaughn worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, airline, consumer products testing and revenue management industries.

Dr. Mary McShane-Vaughn earned her PhD in Industrial Engineering and an MS in Statistics from the Georgia Institute of Technology, and a BS in Industrial Engineering from Kettering University in Michigan. She is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, The Probability Workbook, and Lean Six Sigma Leadership. Dr. McShane-Vaughn holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer and Reliability Engineer.

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