Student FAQ

To be considered fully immunized against SARS-CoV-2, you must have received either the approved two dose vaccine or the approved single dose vaccine and the SARS-CoV-2 booster. The deadline to receive the booster is Feb. 28, 2022 or six months after receiving the final dose of the original vaccine, whichever is later. Students who are not fully vaccinated (including completing the self-certification process with vaccination record upload), do not have an approved medical or religious exemption or selected no physical access to campus are not able to access campus facilities.

CSUDH requires students who are accessing university facilities or programs to receive a vaccine booster shot to be fully immunized against SARS-CoV-2, the virus that causes COVID-19, and in compliance with the university's COVID-19 vaccination policy. Boosters must be received by February 28, 2022, or six months after an individual received the final dose of the original vaccination, whichever is later.

You may be excused from the vaccine requirement due to a medical condition for which an Approved Vaccine presents a significant risk of a serious adverse reaction. Any medical exemption must be verified by a certified or licensed healthcare professional. You will need to complete the self-certification process, indicate medical exemption, and provide the appropriate documentation.

You may be excused from the vaccine requirement due to a medical (including mental health) condition for which an Approved Vaccine presents a significant risk of a serious adverse reaction. Any medical exemption must be verified by a certified or licensed healthcare professional. You will need to complete the self-certification process, indicate medical exemption, and provide the appropriate documentation.

If you are not yet eligible for the booster, but you have already completed the original self-certification process, you should wait until you are eligible to receive the booster. Once you are eligible, you should then get the booster and complete the self-certification process to include the booster information.

If you are not eligible for the booster now, you should wait to update your self-certification record until you are eligible to receive the booster. Once you are eligible and receive the booster, you will need to update your record within your myCSUDH portal.

The CSU's vaccine requirement now includes the SARS-CoV-2 booster. If you received the original approved vaccination and are eligible to receive the booster based on the time of your last vaccination, but do not plan to get the booster, you must resubmit the self-certification and qualify for a medical or religious exemption.

No. Unfortunately, the CSUDH Student Health Center cannot provide students a medical exemption letter.

Here are some local community medical clinics and resources:

South Bay Family Health Care
270 East 223rd St.
Carson, CA
www.sbfhc.org

List of Local Medical Providers
www.bchd.org/resources-category/medical

If you received a medical or religious exemption, you are required to test weekly if you are accessing campus facilities. If you received the exemption, are enrolled in a fully online course load, and do not access campus facilities for other purposes, you are not required to complete the weekly testing.

Certain student populations are required to test weekly, including those who have received a medical or religious exemption, student athletes and students who are living in University Housing. If you fail to complete the mandatory weekly testing, you may be subject to the Student Conduct process with disciplinary action. We encourage all students who are required to test weekly to complete the requirement every week.

If your schedule makes it difficult to get tested on campus testing days, you may get tested elsewhere and submit your weekly result via Dropbox. When submitting the file, save the image/document with your first name, last name and CSUDH Student ID number to ensure the record is processed correctly. 

Once you submit the self-certification, you will receive a final message asking you to click "Finish" to return to the homepage. You will be redirected to the self-certification page once you click "Finish." Do not resubmit the documentation unless you are instructed to by a member of the CSUDH COVID-19 Response team. Resubmitting the certification multiple times may cause a delay in your record being processed. 

All certifications and exemptions are reviewed and approved by designated officials. All vaccination documents are verified for authenticity and exemption requests are approved on a case-by-case basis, which requires 3-5 business days. You will receive a notification on your ToroMail regarding the approval status of your vaccine certification or exemption request. Vaccine Self-Certification submission on myCSUDH is not an automatic approval. 

To check on the status of your self-certification, or to inquire about the self-certification hold, you should call the COVID Safety line at (310) 243-2809 or email covid_safety@csudh.edu. Always include your first name, last name and CSUDH Student ID number when emailing the university.

Yes, if you originally self-certified as not accessing campus, but you are now enrolled in face-to-face courses, you must update your self-certification record to be in compliance with the vaccination requirement.

If you are receiving an error message, or if you have been told by someone on the COVID-19 Response team that your document was not accepted, you must resubmit the document within the proper guidelines. Save and upload any supporting documents on myCSUDH as .bmp, .gif, .jpg, .jpeg, or .png. PDFs are not accepted. If the image is too large, you will need to resize the image to ensure the system is able to register the file.

For Vaccination Cards:

• Students must be fully vaccinated to complete self-certification.
• Ensure that the dates you have entered manually match your vaccination card and are not future dates.
• Upload a single photo of the front of your vaccination card where dates are readable.

Medical/Religious Exemption Documents:

• Upload a single page in an appropriate picture format. You can do this by taking a screenshot from your laptop to automatically save in the correct format.
• The size of your document might be preventing you from uploading successfully. Ensure you are uploading a document that is no bigger than 118 KB.

If you are still having issues:

• Upload from a computer or laptop.
• Clear your browsing history.
• Restart the self-certification process through your portal.

After uploading, you should see a "View" button will become available and you will be able to view the document you submitted. If you do not see the button or continue to experience issues, please call the COVID Safety Team at (310) 243-2809 or email us at covid_safety@csudh.edu.

If your vaccination records are on two different files, take an image that includes both records within one photo. You can do this by placing the two images side-by-side and taking a single photo of both records together.

The Library is open for use, and is also currently offering a locker system for contactless access to books and materials. For more information, visit the Library page.

For help with Internet access, visit the Technology Checkout Program website. 

Students are encouraged to use Ship-to-Home, and the Bookstore also has in-person pickup options available. Visit the Bookstore page or call (310) 243-3086 for more information.

Campus Dining locations are open. For a detailed list of hours of operations, visit the Dining page.

Yes. For more information, visit the Housing page.

Except in an emergency, students must call the health center (310) 243 3629 before coming in for an appointment, and must adhere to strict social distancing measures. In-person appointments are available during the hours of 9 a.m. - 4:30 p.m. Monday through Friday.

A designated drive-up collection has been created for technology distribution to maintain social distancing. Instructions for collection will be emailed to those who who made a tech loan reservation.

To set up various secure connectivity and access, as well as find links for software application access, visit the Technology Resources page.

Yes. Depending on how often you visit campus, you may find it more cost-effective to buy $9 daily parking permits instead of a semester pass.

For prices, visit the Parking Services website.

The CSUDH Basic Needs Program is distributing food bags to currently enrolled students in need. Visit the Basic Needs website for details.

Students in need can also apply for CalFresh benefits, which are used instead of money at grocery stores and markets. For more information about how to apply, visit CSUDH's CalFresh website.

For information about how to access free food in the wider South Bay, visit the Basic Needs website.

LAist also posted a list of free food and financial resources. The posting of this link is meant to provide resources for those affected by COVID-19 and does not constitute or imply an endorsement by CSUDH.

Students who are struggling financially may apply for an Emergency Grant Fund. Students deemed eligible may be awarded between $250-$1000. For more details, view the Emergency Grant tab on the Financial Aid website.

CSUDH Basic Needs has also compiled a list of financial resources [PDF] for students in need.

Please get in touch by emailing finaid@csudh.edu with your first and last name, CSUDH ID number, phone number, and your questions. You may also call (310) 243-3691.

Visit the CARES Act page for detailed information about Emergency Financial Aid Grants (different from CSUDH Emergency Grant Fund).

Yes. Check Torolink for listed events, or visit department websites for more information.

Check Torolink and the Campus Life pages for more information.

ASI has Spring 2022 programming. Visit the ASI website for more information and resources.

Contact information for all university advisors can be found on the online advisor hub. This includes:

• All College advisors
• EOP academic advisors
• ETE advisors
• TRIO advisors
• Multicultural centers advisors
• Academic Affairs Office of the Provost Advocate
• University Academic Center academic advisors

Please visit the University Advisement Center contact page for hours of operation, information about the Virtual Call Center, and advice for how to schedule a Zoom appointment. There is also an FAQ page with more details about CSUDH academics and advising.

TLTC is offering hybrid services, with both in-person and online services. For more information and to schedule an appointment, visit the Toro Learning and Testing Center website.

The Writing Center is offering all services virtually. Students can schedule an appointment with a writing tutor. For the most up to date information, visit the Writing Center website.