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FAQ

Due to COVID-19, office staff will be working remotely. However, in order to ensure that we continue to meet your needs and respond in a timely manner to your questions, please feel free to contact us at admit@csudh.edu. In your email, please provide your first and last name, CSUDH ID number, phone number, and your questions.

Frequently Asked Questions


Admissions

What are your office hours?

While the office hours remain 8:00 am to 5:00 pm, we are working remotely due to COVID-19 health regulations. Please send inquiries to admit@csudh.edu and we will respond within 2-3 business days.

What is an official transcript?

Official transcripts come in two forms; either in a sealed envelope or sent electronically by the institution. An official paper transcript must be sealed and unopened when received in the Admissions office. An official electronic transcript or E-Transcript is delivered directly to the Admissions office electronically by your high school or colleges(s).

Can you check if my transcript(s) have been received?

Transcripts are processed on a daily basis. Please allow up to two weeks for processing and continue to check your My.CSUDH portal for updates. The transcript(s) will be removed from your To Do List as soon as it has been processed by the Admissions office. If the transcript(s) is still on your To Do List for two weeks after you have confirmed it's been sent from the high school or college(s), email admit@csudh.edu to inquire.

When is the final transcript(s) deadline?

The deadline to submit official transcripts is July 15, 2021 for First-Time, First Year Freshmen.

The deadline to submit official transcripts is June 30, 2021 for Transfers.

I am unable to send an official transcript, because I owe money at my previous institution, will you accept an unofficial transcript?

No, we cannot accept unofficial transcripts. We require official transcripts from all institutions attended whether the courses are transferrable or not.

Do you accept electronic transcripts?

Yes, and electronic transcripts are preferred. Please contact your institution(s) for transcript delivery instructions. Official transcripts can be ordered through the registrar's office at your high school or college(s).

Where can I drop off officially sealed paper transcripts?

You can drop off sealed official transcripts (unopened) at the Depository Box (Drop Box) located between the two glass doors at:

Admissions & Records, Welch Hall 290
1000 East Victoria Street. Carson, CA 90747

This Drop Box is checked regularly.

I completed all my general education courses at one community college, why do I need to submit transcripts from other colleges I've attended?

Official transcripts must be submitted from all institutions attended, whether the courses are transferable or not.

The deadline to submit official transcripts is July 15, 2021 for First-Time, First Year Freshmen.

The deadline to submit official transcripts is June 30, 2021 for Transfers.

Do I need to submit my AP scores?

Yes, all official AP scores should be submitted, regardless of the score. Please visit apstudents.collegeboard.org and order your scores to be sent to CSUDH. Please note, it takes about 4-6 weeks for the scores to be officially sent.

How do I withdraw my admissions application?

Please send an email to the admit@csudh.edu with your full name, CSUDH student ID number, and requesting to withdraw your Fall 2020 application.

What is the deadline to submit the Intent to Enroll Deposit?

Fall 2021 undergraduate admitted applicants must submit the $125 non-refundable Intent to Enroll deposit by May 1, 2021. Please note the Intent to Enroll Deposit and reservation payment for New Student Orientation are required before applying for housing.

How much is the Intent to Enroll Deposit?

The Intent to Enroll Deposit is $125. If you are unable to pay your Intent to Enroll deposit, due to COVID-19, please email your name, ID number, and phone number to admit@csudh.edu. Please write “Intent to Enroll Deposit” in the subject line and we will contact you within two business days.

My residency status on My.CSUDH.edu is incorrect. Who do I contact if I have any questions about residency classification?

Please visit csudh.edu/residency to get your questions answered. If you have further questions or need clarification, please send an email to admit@csudh.edu with the subject line "Residency Question". You will be contacted within 1-2 business days.

I’ve been denied, can you please re-evaluate my file?

Undergraduate: You may submit an admissions appeal to have your file reevaluated. Admission Appeal Instructions are available online at: csudh.edu/admissionappeals.

Graduate: Please contact the Academic Program Coordinator at csudh.edu/gsr/graduate- studies/degree-programs

Would you accept a handwritten admissions appeal or do I type it?

You have the option of handwriting or typing a letter. If you choose to write one, please make sure it is legible.

What are my chances of the admissions appeal getting approved?

There is no guarantee that an appeal will be approved. However, every appeal receives full consideration.

When will I know the decision of my admissions appeal?

It takes two weeks for an appeal to be reviewed. You can also check your Campus Account at My.CSUDH.edu regularly to check your admission status. You will also receive a letter with the decision of your appeal.


Financial Aid

When is the 2021-2022 financial aid document deadline?

The financial aid document deadline for priority consideration is May 28, 2021. Check your To Do List on your student portal at My.CSUDH.edu for any requested documents. If you experience difficulty meeting this deadline, please email the Financial Aid Office at finaid@csudh.edu.

How do I submit my financial aid documents?

All financial aid documents should be uploaded to https://www.dropbox.com/request/QqMfACEyoHJIxSrXJqcG

How will I be notified if I am eligible for financial aid?

A financial aid offer email will be sent to ToroMail, your official CSUDH email account and we will mail a paper offer letter to the mailing address listed on the student portal at My.CSUDH.edu. A Financial Aid Guide will be included in this mailing to assist you with understanding your offer.

When will I be notified if I have been selected to receive a CSUDH University Scholarship?

Please check ToroMail, your official CSUDH email account.

Why am I not able to accept my Federal Direct Subsidized or Federal Direct Unsubsidized Loan in my student portal?

At this time, the loans included in your financial aid offer will be available to accept, reduce, or decline during the summer. We will not cancel the loan offers within the 15- day deadline.

How do I accept the Federal Direct Parent Loan?

The Federal Direct Parent Loan is a loan that a parent may accept on their student’s behalf. Since the parent is the borrower, students cannot accept the loan on the student portal. The 2020-2021 Federal Direct Parent Loan Request Form will be available mid-May in the Forms section of the Financial Aid Office website. Instructions will be included on the form.

If my parent(s) or my income has been reduced because of the COVID-19, what can I do?

The Financial Aid Office will review on a case-by-case basis reduced family income. Students will need to complete and submit an Income Adjustment Appeal Form. You will be asked to provide supporting documentation. Processing will take 1-2 weeks. The form is available at csudh.edu/financial-aid/forms/. Please upload the form and supporting documentation to https://www.dropbox.com/request/QqMfACEyoHJIxSrXJqcG

How do I contact the Financial Aid Office?

For general questions, please email finaid@csudh.edu. If you have specific questions about your financial aid offer, please email, text, or call the financial aid specialist that is assigned to you

Your Last Name
FA Specialist
Cell Number
Email
A-Corn
Michelle Matthews
310-749-4472
Corona-Hay
Brian Cruz
310-749-6361
He-Miz
Adrienne Jones
310-749-6708
Mo-Rol
Marcela Vega
310-749-6704
Rom-Z
Rosa Ornelas
310-749-6358
If I do not live with my parents, will I be considered as an Independent student?

No. Whether you reside with your parents or not, the federal government has specific criteria to determine your financial aid dependency status. If you are an undergraduate student who is less than 24 years old but have special circumstances, a financial aid counselor will require specific documentation and review your case on an individual basis. If you have any questions, please email, text, or call the financial aid specialist that is assigned to you.

Your Last Name
FA Specialist
Cell Number
Email
A-Corn
Michelle Matthews
310-749-4472
Corona-Hay
Brian Cruz
310-749-6361
He-Miz
Adrienne Jones
310-749-6708
Mo-Rol
Marcela Vega
310-749-6704
Rom-Z
Rosa Ornelas
310-749-6358
Are there short financial aid videos that I can watch to get more information?

Yes, we offer Financial Aid TV on our website at csudh.financialaidtv.com. There you will find a variety of short videos that will assist you with many financial aid questions.

How do I sign-up for Direct Deposit?

Instructions on how to sign-up for direct deposit can be found at https://www.csudh.edu/accounting-services/student-financial-services/direct-deposit/

Can I still apply for Financial Aid?

Yes, although the priority filing deadline has passed, you may still submit the Free Application for Federal Student Aid (FAFSA) or California Dream Act application for processing.

Records and Registration

How do I register for Fall 2021 courses/or classes?

All newly admitted students register for classes during Virtual New Student Orientation (NSO).

How can I get proof of enrollment?

Currently, students may request an Enrollment Verification (EV) via email to admit@csudh.edu. In the email, be sure to include your CSUDH student ID number and the semester for which you are requesting verification, The EV will be mailed to your address on record with the University.

I need to change my schedule. How can I add and drop classes?

If you need to make changes to your schedule, please contact your academic advisor. First-year students should contact their EOP, ETE, or UAC advisor. Transfer students should contact their major advisor. Prior to the beginning of classes and for the first three weeks of classes, you will be able to add and drop classes on MyCSUDH. Afterwards, the Change of Program form is needed. This form is available at csudh.edu/records-registration/forms. If you have any questions, please email admit@csudh.edu.

What can I do in MyCSUDH?

MyCSUDH is your self-service student account for registration, financial aid information, your Smart Planner, ToroMail, and more. In MyCSUDH you can check for any holds or To Do items, find out when your registration appointment begins, run your Academic Requirements Report to monitor your degree requirements, and a number of other things that support your academic career at CSUDH.

How do I change my Major?

At this time, you can change your major at the beginning the first day of the Fall 2021 semester, August 23, 2021.

How do I order a student ID card?

To order your student ID card, please visit csudh.edu/records-registration/identification-card

Outreach & School Relations

Do I have to register for New Student Orientation (NSO)?

Yes, New Student Orientation is a mandatory Enrollment requirement – no exceptions. The registration deadline is May 1, 2021. You must first submit your Intent to Enroll deposit and then register for NSO.

I attended Toro Admit Day, does that count as my New Student Orientation?

No, Toro Admit Day is a day for newly admitted students to engage with the campus and our students and faculty. New Student Orientation is a mandatory enrollment requirement.

When will I receive academic advising and when do I register for Fall 2021 classes?

All newly admitted students register during New Student Orientation (NSO). Students will be provided with guidance on which courses to register for and how to register during NSO. It is extremely important you submit official transcripts as soon as you complete the Spring 2021 semester in order to ensure you register for appropriate courses.

Will New Student Orientation (NSO) be online or in person?

Due to COVID-19 regulations, NSO will be virtual this summer, however the same components provided during in person NSO remain. There will be a Pre-Orientation required before the scheduled day of NSO and another day set for CSUDH gear distribution. Please contact orientation@csudh.edu if you have any NSO questions.

Are campus tours available?

Unfortunately, they’re not available at this time. Please visit csudh.edu/tours for updates.

How do I reset my password for MyCSUDH?

For assistance on resetting your password, please contact the IT Help Desk at 310-243-2500 and select option 1. You would need to have your CSUDH ID number on hand when contacting their office.

Other Resources

I don't have a computer. Do you offer loaner computers?

Yes, students can check out laptops and other equipment through the Technology Loaner Program. A designated drive-up collection has been created for technology distribution to maintain social distancing. Instructions for collection will be emailed to those who who made a tech loan reservation.