FAQ

The financial aid document deadline for priority consideration is May 28, 2020. Check your To Do List on your student portal at My.CSUDH.edu for any requested documents. If you experience difficulty meeting this deadline, please email the Financial Aid Office at finaid@csudh.edu.

All financial aid documents should be uploaded to https://www.dropbox.com/request/QqMfACEyoHJIxSrXJqcG

A financial aid offer email will be sent to ToroMail, your official CSUDH email account and we will mail a paper offer letter to the mailing address listed on the student portal at My.CSUDH.edu. A Financial Aid Guide will be included in this mailing to assist you with understanding your offer.

Please check ToroMail, your official CSUDH email account.

At this time, the loans included in your financial aid offer will be available to accept, reduce, or decline during the summer. We will not cancel the loan offers within the 15- day deadline.

The Federal Direct Parent Loan is a loan that a parent may accept on their student’s behalf. Since the parent is the borrower, students cannot accept the loan on the student portal. The 2020-2021 Federal Direct Parent Loan Request Form will be available mid-May in the Forms section of the Financial Aid Office website. Instructions will be included on the form.

The Financial Aid Office will review on a case-by-case basis reduced family income. Students will need to complete and submit an Income Adjustment Appeal Form. You will be asked to provide supporting documentation. Processing will take 1-2 weeks. The form is available at csudh.edu/financial-aid/forms/. Please upload the form and supporting documentation to https://www.dropbox.com/request/QqMfACEyoHJIxSrXJqcG

For general questions, please email finaid@csudh.edu. If you have specific questions about your financial aid offer, please email, text, or call the financial aid specialist that is assigned to you

No. Whether you reside with your parents or not, the federal government has specific criteria to determine your financial aid dependency status. If you are an undergraduate student who is less than 24 years old but have special circumstances, a financial aid counselor will require specific documentation and review your case on an individual basis. If you have any questions, please email, text, or call the financial aid specialist that is assigned to you.

Yes, we offer Financial Aid TV on our website at csudh.financialaidtv.com. There you will find a variety of short videos that will assist you with many financial aid questions.

Instructions on how to sign-up for direct deposit can be found at https://www.csudh.edu/accounting-services/student-financial-services/direct-deposit/

Yes, although the priority filing deadline has passed, you may still submit the Free Application for Federal Student Aid (FAFSA) or California Dream Act application for processing.

All newly admitted students register for classes during Virtual New Student Orientation (NSO).

Currently, students may request an Enrollment Verification (EV) via email to admit@csudh.edu. In the email, be sure to include your CSUDH student ID number and the semester for which you are requesting verification, The EV will be mailed to your address on record with the University.

If you need to make changes to your schedule, please contact your academic advisor. First-year students should contact their EOP, ETE, or UAC advisor. Transfer students should contact their major advisor. Prior to the beginning of classes and for the first three weeks of classes, you will be able to add and drop classes on MyCSUDH. Afterwards, the Change of Program form is needed. This form is available at csudh.edu/records-registration/forms. If you have any questions, please email admit@csudh.edu.

MyCSUDH is your self-service student account for registration, financial aid information, your Smart Planner, ToroMail, and more. In MyCSUDH you can check for any holds or To Do items, find out when your registration appointment begins, run your Academic Requirements Report to monitor your degree requirements, and a number of other things that support your academic career at CSUDH.

At this time, you can change your major at the beginning the first day of the Fall 2020 semester, August 24, 2020.

To order your student ID card, please visit csudh.edu/records-registration/identification-card

Yes, New Student Orientation is a mandatory Enrollment requirement – no exceptions. The registration deadline has been extended to June 1, 2020. You must first submit your Intent to Enroll deposit and then register for NSO.

No, Toro Admit Day is a day for newly admitted students to engage with the campus and our students and faculty. New Student Orientation is a mandatory enrollment requirement.

All newly admitted students register during New Student Orientation (NSO). Students will be provided with guidance on which courses to register for and how to register during NSO. It is extremely important you submit official transcripts as soon as you complete the Spring 2020 semester in order to ensure you register for appropriate courses.

Due to COVID-19 regulations, NSO will be virtual this summer, however the same components provided during in person NSO remain. There will be a Pre-Orientation required before the scheduled day of NSO and another day set for CSUDH gear distribution. Please contact orientation@csudh.edu if you have any NSO questions.

Unfortunately, they’re not available at this time. Please visit csudh.edu/tours for updates.

For assistance on resetting your password, please contact the IT Help Desk at 310-243-2500 and select option 1. You would need to have your CSUDH ID number on hand when contacting their office.

Yes, students can check out laptops and other equipment through the Technology Loaner Program. A designated drive-up collection has been created for technology distribution to maintain social distancing. Instructions for collection will be emailed to those who who made a tech loan reservation.