Patient Rights

Your Rights as a Patient

  1. To be provided with courteous, considerate care, as well as being treated with respect.
  2. To have complete privacy for your conversations and records. We will not release any medical records without your permission, except as required by law, such as reporting certain communicable diseases to the Health Department. When it is medically inadvisable to give information to a patient, the information may be provided to a person designated by the patient or legally authorized person.
  3. To understand why certain procedures and tests are required, and why we request certain information.
  4. To refuse any treatment that you do not understand or do not want.
  5. To be informed of the effectiveness of treatment, and to know of possible risks, side effects, alternate methods of treatment, and fees for services.
  6. To discuss with your provider any questions or problems about your medical care.
  7. To request a change of providers or get a second opinion.
  8. To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well-being after treatment.
  9. To request that student workers not be involved in your health care treatment.
  10. You have the right to refuse to participate in any experimental research or treatment.
  11. Patient complaints and suggestions are solicited through discussing the problem with your clinician or nurse, by placing written comments in the "comment boxes", or discussing the problem with the Director of Student Health & Psychological Services or designee. Complaints, comments, and suggestions will be treated seriously and with respect.

If you feel that any of your rights have been violated, please contact:

Rosie Diaz-Coleman
Medical Records Coordinator
Student Health Center A129
Phone: (310) 243-3629

Your Responsibilities as a Patient

  1. To present accurate identifying information.
  2. To present details of the illness or complaint in an honest and straightforward manner.
  3. To cooperate responsibly with all persons involved in the health care process.
  4. To inform the provider about any living will, medical power of attorney, or other directive that could affect the care.
  5. To keep appointments on time, and call the Student Health Center as soon as possible when it becomes necessary to cancel or reschedule an appointment. This time may then be given to someone else.
  6. To cancel appointments only when absolutely necessary, and far enough in advance so that other patients might utilize that time.
  7. To comply with the treatment plan provided by the health professional.
  8. To show courtesy and respect to health personnel and other patients.
  9. To ask for clarification whenever information or instructions are not understood.
  10. To provide both positive and negative feedback to the student health services staff.
  11. To accept financial responsibility for any charges for related medical services not provided by the Student Health Center.
  12. To refrain from giving medication prescribed for you to others.

We're in a partnership for a healthier you! 

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