Frequently Asked Questions

FAQ

Finishing Registration

When can I register?

Registration dates and deadlines are available here.

How can I stay on top of all the deadlines during the semester?

Read your Academic Calendar! It can be found in our Online Class Schedule for each term. We recommend you print it out and put it in your notebook each semester. This calendar contains important information about registration deadlines, payment deadlines, deadlines to drop or withdraw from classes, term beginning and ending dates, and campus holidays. It is your responsibility to know all of these dates.

What is my username and password for my.CSUDH.edu?

This information was provided in your Congratulations letter. If you are not sure of your username, you can go to my.CSUDH.edu and click on the Forgot Your Username? link. Enter your social security number and the system will return your username. If you successfully activated your account when you applied and created and answered your security questions, you will be able to reset your password by correctly answering your security questions. If you have never activated your account, it is probably your 6-digit date of birth (mmddyy).

Need to look up your username? You can retrieve it online here. You will need your 9-digit Student ID number OR your Social Security number in order to retrieve your username.

Need to reset your password? You can reset it online here. You will need to enter your CSUDH username. Follow the online prompts to reset your password. You will be required to enter your 6-digit date of birth and the last 4 digits of your Social Security number. You will be able to use your new password immediately after resetting it.

Still need help? Contact the Registration Helpline at (310) 243-3645 or submit an online Help Desk Request.

Where can I call if I can't get into my.CSUDH.edu?

Contact the Registration Helpline at (310) 243-3645. Below are other links that may help.

Need to look up your username? You can retrieve it online here. You will need your 9-digit Student ID number OR your Social Security number in order to retrieve your username

Need to reset your password? You can reset it online here. You will need to enter your CSUDH username. Follow the online prompts to reset your password. You will be required to enter your 6-digit date of birth and the last 4 digits of your Social Security number. You will be able to use your new password immediately after being reset.

Still need help? You can also submit an online Help Desk Request.

What if I need assistance using my.CSUDH.edu?

The Office of Admissions & Records provides assistance to students who have trouble using the system. You can also call the Registration Helpline at (310) 243-3645.

Can I forward my ToroMail (CSUDH email) to my preferred email provider?

No, but you can POP (Post Office Protocol) you email into your preferred email with just a few steps. Click here for more information from Google. Information Technology also provides a ToroMail FAQ here.

Where would I see any holds on my student record?

Information about checking for holds on your student record can be found here.

How and where can I clear an advising hold?

Information on clearing advising holds can be found here.

How do I clear other holds?

Information on clearing other holds can be found here.

Why didn't I receive a registration appointment?

Failure to apply for admission or register by the published deadlines in the previous semester may result in not receiving a registration appointment.

Where can I check for available classes?

The my.CSUDH.edu portal provides the opportunity for you to check for open classes in the Student Center. Use the Search for Classes option to look for open courses, to view courses with waitlists, or to view any course modifications (all updated in real time).

What are waitlists?

Waitlists are lists containing names of students who wish to add a class. Complete information on waitlists is available on our Waitlist page here.

What is the last day to get on a waitlist?

Information on waitlist deadlines is available on our Waitlist page here.

Can I waitlist for a class and add another section of the same class?

A complete list of waitlist instructions and rules is available on our Waitlist page here.

What are the registration fees?

Registration fees are as follows:

  • State University Fees (mandatory for all students)
  • Other Registration Fees (mandatory for all students)
  • Tuition (non-residents only)

Registration fees vary for undergraduate students, graduate students, and qualified credential students. Check the Schedule of Classes each semester for the detailed listing of fees. State University fees are assessed based on the number of units that you add. The part-time rate is assessed on 0-6 units and the full-time rate is assessed on 7.0 units and over. Students who register for classes once the term begins will be assessed a $25.00 late registration fee.

How can I pay for my classes?

There are several ways that students can pay for classes. You can pay:

  1. In person at the Cashier's Office with cash, check, or money order only
  2. By mail with check only
  3. Online via ToroPay with electronic check or credit card only

For detailed information on making payments, installment plans, or a useful Cashier's FAQ, visit the Cashier's Office website here.

What is the deadline to pay for my classes?

The deadline to pay for classes varies, depending on the date a student registers. Also, if a student signs up for an installment payment plan, there are several deadlines to observe. Please refer to the Academic Calendar for information regarding fee due dates. See the Fees section of the Class Schedule for detailed information.

What are course fees?

Some courses have lab fees or equipment fees attached to them. These fees are mandatory if you enroll in the course. They can be identified in the Class Schedule by footnote 90 or 99.

What is the last day to add a class?

Please consult the appropriate Academic Calendar (located here) to determine the add, drop, and withdrawal dates for the appropriate term.

What can I do if my schedule changes and I need to drop my classes?

Procedures for dropping classes can be found here.

What are Permission Numbers or PNs?

Complete information on Permission Numbers or PNs can be found here.

What are Late Registration Permission Numbers or LRPNs?

Information on Late Registration Permission Numbers or LRPNs can be found here.

How can I take a class for Credit/No Credit grading?

Complete instructions for electing to take a class for Credit/No Credit can be found on our Credit/No Credit page here.

How can I get help with registration problems?

Please contact the Registration Helpline at (310) 243-3645 during office hours for assistance or answers to your registration-related questions. You can also visit the Office of Admissions & Records in WH-290 for assistance.

Graduation

How do I apply for graduation?

Applying to graduate is done electronically. Log into your my.CSUDH.edu account. Click on the Student Center link. Find the Apply for Graduation link. Select your Expected Graduation Term. Verify that your degree information, address, and names are correct. Then click Submit! The Application for Graduation costs $85.00 if you are applying within the deadline. If you are applying during the late deadline period, an extra $15.00 fee is added to your account. Fees must be paid within 48 hours of submitting the application.    

When should I apply for graduation?

All students should apply for graduation no later than the published deadlines. Bachelor degree candidates are encouraged to apply for graduation if they have earned at least 90 semester units or have less than 10 courses to complete. 

How do I check the status of my graduation application?

Students should login to their my.CSUDH.edu to review their Academic Requirement Report. The Academic Requirement Report will indicate what the status of your graduation application is and any outstanding degree requirements you may have. If you have further questions on how to review your Academic Requirement Report, please contact your major advisor and/or university advisor.           

Why does the Graduation Evaluation show I need the courses in which I'm currently enrolled?

The Graduation Evaluation reflects all courses outstanding including those in progress. Course requirements are not met until final grades are assigned.

I received my Associates degree from a Community College. Why are you holding me for General Studies requirements?

The Associates degree is not the same thing as General Education (GE) Certification. CSUDH bachelor degree candidates must meet all CSUDH GE requirements or be GE Certified via their community college.

What is GE Certification?

GE Certification is the process in which the community college certifies that you have completed General Education according to their GE plan. This plan may differ from CSUDH's GE plan, but is accepted as meeting lower division GE requirements.

How many units/courses can I have outstanding and still graduate?

NONE!

What's the difference between Commencement and Graduation?

Graduation is the completion of all degree requirements recorded on the official transcript and Academic Requirements Report. Commencement is the ceremony that celebrates the completion of a degree. Participating in Commencement does not imply that you have officially graduated with an awarded degree.

Can I go through Commencement Ceremonies and finish my courses later?

Spring Commencement Ceremonies are for those students that have graduated the previous Fall and for those who are candidates for Spring or Summer. You may attend these ceremonies if you fall into one of these groups. However, participation in Commencement Ceremonies is not the same as graduating. You will not be able to actually graduate until all of your requirements are met. If you have not completed all requirements by the end of the semester you indicated, you will have to change your date of graduation and complete a Request for Change of Graduation Date form and pay a $10.00 fee. You may obtain this form on the Downloadable Forms web page.

For information about the Commencement Ceremony please contact the Office of Ceremonies and Events by telephone at (310) 243-2666 or by email at events@csudh.edu.

Can I retake courses after I graduate to improve my GPA?

No. After you have graduated, your record is sealed. No changes will be made to academic records once the degree has been completed and conferred.

What do I need to do if I have been denied graduation?

Students are encouraged to contact their major advisor to review outstanding degree requirements and their university advisor (University Advisement Center) for any outstanding general education requirements. Student record change/update forms must be submitted to the Office of Admissions and Records (WH-290) no later than two (2) weeks upon the delivery of the denial notice; this is to ensure graduation within the same term.

What if I cannot graduate in the term I've applied to graduate?

Students should file a change of graduation form in the Office of Admissions and Records after obtaining the appropriate signatures. This will allow the student to register for an additional term.