1. USAGE
The P-card may only be used by the cardholder and shall not be shared with or delegated to other individuals at any time. This may result in the revocation of your card.
It is the cardholder's responsibility to ensure their P-card is used in accordance with the P-card program policy. Cardholder is reminded that revisions can be made throughout the year and shall periodically review the campus policy for full compliance.
When placing orders for delivery to campus, cardholder shall provide vendor or supplier with complete address information including department delivery location and cardholder name.
2. HOME DELIVERIES
Home deliveries are strictly prohibited unless the employee is working remotely. The cardholder must follow the Home Delivery process defined at https://www.csudh.edu/procurement-contracts/covid-19-updates/.
Home Delivery purchases shall be authorized for home delivery as follows:
• Requester shall send detailed product information as well as a brief justification for home delivery to their approving official for review and approval.
• When purchasing IT equipment, requester must ensure approval from IT by completing the ICT Form.
• Both the Approving Officials and the ICT approvals must be submitted with the P-card Reconciliation.
3. SECURITY
The cardholder is responsible for:
• Proper security and usage of their P-card.
• Do not share account or passwords.
• All transactions processed using the card.
• Notifying the P-card Administrator immediately whenever a cardholder transfers to another department or separates from the University.
• Keep card and card number in a secure place.
4. BUY RECYCLED PRODUCTS
The CSU is required by State Law to assure, to the maximum extent economically feasible, the purchase of materials, goods, and supplies that are recycled or have recycled material within their content. Fitness and quality being equal, purchase preference shall be given to recycled products whenever such products are available, and the cost of such products is no greater than that of their non-recycled counterparts.
5. RECONCILIATION
The cardholder is responsible for completing the monthly reconciliation of the P-card as detailed in the P-card Reconciliation Handbook and the Monthly Reconciliation Section of this policy manual. The reconciliation responsibilities include:
• Login to CFS to verify charges
• Enter detailed descriptions for each charge
• Review and edit (if necessary) Account number, Fund, Department, and Program
• Save report in landscape orientation, in PDF Format
• Attach original receipts in order of the charges on the report
• Attach Hospitality Forms if applicable
• Attach IT and Procurement approvals where applicable
• Submit by due date
The cardholder is responsible for:
1. Completing the monthly reconciliation, including the final reconciliation in the event of employee separation or transfer to a new department.
2. After a purchase transaction is completed, cardholder shall retain the itemized receipt. The receipt should have a clear description of the item being purchased, cost of the item, merchant name, merchant address, merchant phone number, method of payment, and net zero amount owed. Packing slips, quotes, itineraries, and confirmation notices are not considered valid receipts.
3. The billing cycle ends every 25th day of the month. The charges should be uploaded and available to reconcile in PeopleSoft 3‐4 days after the billing cycle closes. Accounting Services will send an e‐mail to all cardholders providing the reconciliation packet due date.
4. The cardholder will review each transaction in PeopleSoft, change the default chartfield as appropriate, and enter the proper description for each transaction. The “disputed” box must be checked for disputed transactions. The “tax” box must be checked for purchases where the card holder was not charged tax. In the event of errors, the cardholder must work with Approving Official, and Accounting Services to correct the charges via expenditure transfer form.
5. The reconciliation page must be saved in PDF format and signed by both the cardholder and their approver. If the current approver is unavailable to sign, the department Dean or VP may be an alternate signer.
6. If the cardholder is absent or on vacation during the period in which monthly submittals are due, the approving official is responsible for ensuring timely submittal of the cardholder’s packet.
7. If the Approving Official is absent or on vacation during the period in which the monthly submittal is due, the cardholder is responsible for submitting completed package (excluding Approving Office signature) to PcardRecon@csudh.edu to avoid receiving an infraction. Once the Approving Official returns to campus, cardholder shall submit signed reconciliation statement to the Accounting Services department. Please refer to the Handbook below for step-by-step instructions.
8. The P-card reconciliation packet should be sent to Accounts Payable at PcardRecon@csudh.edu.
9. If the Approver changes due to 1) transfer of department or 2) due to changes in approving official, the cardholder must submit a new P-card application.
6. DISPUTES
Disputed charge(s) are amounts the cardholder believes to be incorrect or where goods and/or services were not delivered. If a disputed charge appears on the monthly statement, it must be flagged as “Disputed” by checking that box. The cardholder is required to contact the merchant for a dispute resolution of the charge. It is the cardholder’s responsibility to monitor and continue the dispute resolution process through application of appropriate credit. In both dispute and fraud instances, the P-card Administrator must be notified as soon as the charges are discovered. Please contact the P-card Administrator with any questions.
7. FRAUD
If a fraudulent charge(s) is discovered, the cardholder must immediately contact U.S. Bank and report the charge by calling (800) 344-5696. If U.S. Bank discovers fraudulent activity before the cardholder does, it will:
1. Place the card under fraud referral status which suspends the card and makes it unusable.
2. Attempt to contact the cardholder via phone. If the caller is unavailable, a message shall be left only if the cardholder’s voicemail identifies them. If the voicemail does not identify the cardholder, no message shall be left and the bank may or may not attempt to reach the cardholder at a different time.
The P-card Administrator is notified by the merchant when cards placed are placed on fraud referral status and will contact the cardholder to notify them of such status, at which time cardholder shall immediately contact the bank for further instructions.
The bank will require the cardholder to sign an affidavit attesting to the fraudulent charge(s). It is important that this documentation be completed and returned to the bank as soon as possible as it is the basis upon which the university is reimbursed for fraudulent charges. A copy of the affidavit must also be submitted with the monthly statement. No merchant contact is required in fraud cases.
8. RETURNS AND EXCHANGES
The cardholder shall make arrangements with the merchant before returning any items. If a replacement item is sent, the merchant will credit the returned item and charge a new transaction, unless there is an exchange of like items.
A refund should NEVER be issued in cash; it is a merchant violation to issue cash refunds and a cardholder violation infraction to accept cash refunds.
If there is a problem with an order or goods are returned or exchanged, the cardholder shall maintain sufficient documentation of the transaction, including names, dates, and conversation results. This information may be needed for formal dispute resolution.
9. PAYMENT AND SHIPMENT
Payments should be made at the time of purchase. If a vendor required that an invoice is to be generated and paid at a later date, payment should be made via PO or Direct Pay (if applicable), and not via a P-card.
Ordered goods set for delivery must be shipped to the CSUDH address. Shipments may not be received at the cardholder's personal address, unless cardholder is approved for telecommuting, and approval is obtained per the Home Delivery Policy.
All items purchased via phone order or electronically should generally be delivered by the merchant within a 30-day billing cycle. If the item is not delivered, it is the cardholder's responsibility to follow up on delivery of order or proceed with cancellations, in which case the cardholder will need to ensure the proper credit is applied to the statement.
10. LOST OR STOLEN P-CARD
If a P-card is discovered to be lost or stolen, immediate action is required. The cardholder must contact U.S. Bank, the P-card Administrator, and the approving official (during business hours) as soon as the discovery is made.
Report a lost or stolen P-card in this order:
1. U.S. Bank 24‐Hour Customer Service at (800) 344‐5696.
2. P-card Administrator via email.
3. Approving Official via email.
If a replacement P-card is needed due to wear or is defective, the cardholder shall email the P-card Administrator, copy the approving official, and request a replacement card.
11. RECEIPTS
After a purchase transaction, whether in person or online, is completed, the cardholder must retain the itemized receipt for each transaction. The receipt should have a clear description of the item being purchased, cost of the item, merchant name, merchant address, merchant phone number, method of payment (usually has the last 4 of the P-card number), and net zero amount owed.
If the cardholder loses a receipt, a duplicate copy should be obtained from the merchant. If the merchant cannot produce a duplicate copy, the cardholder shall complete an itemized Lost/Missing Receipt of Goods Verification Form, which shall be included with the monthly reconciliation packet.
Photographed images of the original receipts are acceptable. Unacceptable Receipt Submissions, include: 1) Packing Slips, 2) non-itemized credit card slip, and 3) quotes.
Overuse of the Lost/Missing Receipt of Goods Verification Form may result in issuance of infraction or revocation of P-card.
12. DECLINED TRANSACTIONS
If an attempt to purchase was made and the transaction was declined, the cardholder shall contact the U.S. Bank 24‐Hour Customer Service line at (800) 344‐5696 for information. The most common reasons for a declined transaction are:
• Cardholder did not activate the account.
• Cardholder has reached their monthly transaction/credit limit.
• Merchant is classified under a merchant category code (MCC) that is blocked from use.
• Billing address information provided by the cardholder does not match that which is on file with the bank.
• Merchant has incorrectly noted the card number and/or expiration date.
• The transmission between the merchant and the bank is down.
Note: The cardholder should contact U.S. Bank Customer Service to determine why the card was declined. Depending on the problem, the cardholder may need to contact the P-card Administrator for additional assistance.
U.S. Bank Contact Information: U.S.: (800) 344‐5696 Outside the U.S.: (701) 461‐2070 collect |
13. NO ACTIVITY ACCOUNTS
A P-card is issued to employees to perform essential functions of their position. When a P-card is not used, it creates a potential risk, such as credit exposure to the University. Based on this risk, a P-card that is not used for 12 consecutive months is subject to closure.
Notice will be sent to the Cardholder to provide the Cardholder an opportunity to use the P-Card before the 12 consecutive months of inactivity. After 12 consecutive months of no card activity, the P-card account will be closed automatically.
14. CAMPUS REIMBURSEMENT
If the cardholder has an unauthorized expense(s) on the P-card, the expense must still be posted in PeopleSoft using the department’s chartfield.
If the cardholder uses the P-card to make personal purchases, the cardholder will be required to reimburse the campus using personal funds. The cardholder will need to visit the Cashier’s Office with a check and a deposit transmittal form to deposit the funds back to the account where the original P-card expense was charged to. The P-card holder shall forward a copy of the deposit receipt to Accounting for record keeping purposes confirming the reimbursement.
If an unauthorized state expenditure is made and Foundation funds should have been used, the cardholder will be required to submit a check request to Foundation along with the pertinent backup to reimburse the University.
15. POLICY INFRACTIONS
The cardholder and the Approving Official will receive an email notification for each infraction.
Three infractions in a six-month period will subject the cardholder to a thirty (30) day suspension. The P-card Administrator will issue the 1st and 2nd infraction to the cardholder and copy the Approving Official. The Director of Procurement and Contracts, or designee, will issue the 3rd infraction, notifying the cardholder, the Approving Official and the Division Vice President of immediate P-card suspension. The cardholder will be required to attend a P-card Refresher Training to reinstate P-card privileges. Continual non-adherence with any part of the policy may result in the revocation of P-card privileges and card cancellation.
Using the P-card to commit or facilitate an act that is in violation of state or federal law will result in the immediate cancellation of the card.
16. TRAVEL
All campus business travel MUST be pre‐approved. Before a travel expense can be incurred using P-card, a Travel Request Form must be completed and submitted to Accounting Services. A travel number shall be issued to the traveler, and this travel number must be indicated on any charge related to that travel instance in the description section of the reconciliation. All charges must be made in accordance with CSU and CSUDH travel policies. Reference the Travel webpage for more information.
When travel expenses are charged to both the P-card, and a personal card, the Travel Expense Claim Form must list items charged to both cards, and identify items not being reimbursed. A duplicate copy of the P-card purchase receipts must be included in the Travel Expense Claim packet.
Any travel related purchase that is not allowed by CSU or CSUDH travel policy is considered an unauthorized purchase, will count as an infraction, and is reimbursable to the University.
Account Numbers
An account number is part of the chartfield assigned to each purchase, and should be selected from one of the categories below:
• 660003 - Supplies and Services
• 606001 - In‐State Travel
• 606002 - Out of State Travel
• 660009 - Training and Professional Development
• 660042 - Recruitment
• 660017 - Advertisement for recruitment
For current account code guide view the Chart of Accounts.
17. SEPARATION AND TRANSFER
Prior to the last day, the cardholder must:
1. Complete a final reconciliation of card purchases
2. Contact HR to complete an electronic Form 700
3. As part of the separation process, return the P-card to the P-card Administrator
If transferring to another department on campus, cardholder shall return the P-card to the P-card Administrator, complete a new P-card Application form, and obtain a new card.
18. HOSPITALITY
Cardholder shall submit the approved Hospitality Authorization Form with reconciliation statement for any food or beverage, award or promotional item in accordance with the Hospitality Policy, dated March 25, 2019. For more information refer to the Hospitality Policy Documents on the Accounting web page.
Food and beverages from campus catering services may be procured using the P-card, in accordance with Hospitality Policy. For more information refer to the Hospitality Using Campus Catering page.
Cardholders must use the campus caterer, Urban Mosaic, for all events held at CSUDH. For events in which outside catering vendors are requested, cardholders must first obtain a catering exception prior to purchase by submitting the Catering Exception Form to Foundation. The form must be fully signed and included with reconciliation. For off-campus events, the catering exception form is not required.