FAQs


PAYROLL FREQUENTLY ASKED QUESTIONS

Please be sure to check back in and make sure to read these FAQs for any updates.

  • How do I enroll in Direct Deposit?

    • The Direct Deposit Form can be pick-up in the Payroll Services office located in Welch Hall (WH) Suite 205 or online via the Payroll Services - Faculty & Staff Information page or for student employees the Payroll Services Student page.
    • Direct Deposit forms MUST be submitted to Payroll Services via the Payroll Services Secure Dropbox or hand delivered to Payroll Services. Forms containing social security numbers should not be submitted through e-mail. Please submit to Payroll Services via the Payroll Services Secure Dropbox or deliver to WH 205. 

      Red Box with white text "Click Here to Submit"
    • Direct deposit may take The State Controller’s Office two months upon submission to process the request. 
  • How do I request a copy of my W-2?

    • To obtain a copy of your W-2, you may register and log into the secure portal Cal Employee Connect.  Cal Employee Connect allows state employees to view, print, and electronically save their own W2, direct-deposit earnings statements, and more. To register, you will need:
      • one of your recent paystubs, issued within the last six months. If you have any past stub statements, you can use any paper pay stub dated January 2017 – current to register.
      • visit https://connect.sco.ca.gov/ to complete the simple process
      • Use Agency Code: 231 

        If you are having problems or you do not have any pay stubs please contact your Payroll Technician and they will be able to further assist you with the information you need. Please click here to find the contact for your payroll technician.
         
    • You may also request a copy of your W-2 by completing a Duplicate Wage and Tax Statement which is available for pick-up in Payroll Services located in WH 200.
    • $8.50 processing fee for each year requested.
    • This form MUST be completed and submitted to the State Controller’s Office with payment enclosed.
    • Please note Payroll Services does NOT maintain any copies of W-2(s) within the office.
  • How do I view my paystub (direct deposit/earning statement)?

    • The secure portal Cal Employee Connect allows state employees to view, print, and electronically save their own W2, leave balances, direct-deposit earnings statements, and more. To register, you will need:
      • one of your recent paystubs, issued within the last six months. If you have any past stub statements, you can use any paper pay stub dated January 2017 – current to register.
      • visit https://connect.sco.ca.gov/ to complete the simple process
      • Use Agency Code: 231 

        If you are having problems or you do not have any pay stubs please contact your payroll Technician and they will be able to further assist you with the information you need. Please click here to find the contact for your payroll technician.
         
    • The Cal Employee Connect (CEC) online instructions explains the most common features of CEC. You also can find answers to frequently asked questions at Connect CEC FAQs. If you have questions or need assistance, email connecthelp@sco.ca.gov.

  • How do I request a Verification of Employment?

    • If you are an employee with CSUDH seeking employment verification for yourself, please complete the Employment Verification Request Form which is available for  pick-up in Payroll Services located in WH 205  or online via www.csudh.edu/hr/payroll.
    • The Employment Verification Form MUST be submitted to Payroll Services via the Payroll Services Secure Dropbox or deliver to WH 205.
    • If you are a third-party company seeking verification or an employee working with a third-party company, please submit all documents to Payroll Services via the Payroll Services Secure Dropbox or fax to (310) 928-7165. Please include signed authorization and complete social security number.
    • Forms containing social security numbers should not be submitted through e-mail. Please submit to Payroll Services via the Payroll Services Secure Dropbox, deliver to WH 205 or fax to (310) 928-7165. 

      Red Box with white text "Click Here to Submit"
    • If you are calling only to verify active status, please call Payroll Services at (310) 243-3769.
    • General questions can be sent to payrollservices@csudh.edu. 
  • How do I change my State and Federal Withholdings?

  • How do I change my address?

  • How do I change my name?

  • How do I submit court orders/Subpoenas?

    Court orders or Subpoenas for an individual must be delivered to that person directly. Subpoenas for lawsuits against the University need to go to the Chancellor's Office. For further questions, contact the Vice President of Administration & Finance at (310) 243-3750, or in person at Welch Hall, Room 470. 

  • I have questions about my paycheck.

    You may contact your payroll technician for questions regarding your paycheck. Please click here to find your department payroll technician.  

  • I have questions about entering my time in Absence Management/Time and Labor.

    Time Keepers and Approvers:

    • All students and hourly intermittent time must be entered by the last day of the current payroll calendar month.
    • All student and hourly intermittent time sheets are due in payroll by the 1st day of the following payroll calendar month.
    • All absences, no leave taken, and CTO must be entered and approved in Absence Management by the 5th of current payroll calendar month.
    • Overtime, shift, and docks must be entered and approved in both Absence Management and Time and Labor by the 5th of the current payroll calendar month.